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Author Topic: Railvoice  (Read 5040 times)
Lee
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« on: February 02, 2007, 03:26:48 pm »

Your opportunity to send a complaint about your railway journey (link below.)
http://www.railvoice.co.uk/
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Vous devez ĂȘtre impitoyable, parce que ces gens sont des salauds - https://looka.com/s/78722877
grahame
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« Reply #1 on: February 04, 2007, 08:47:42 am »

Thanks, Lee .... I note that compaints entered on that site ARE forwarded to the relevant train companies.

In terms of letting people know when you feel something's gone wrong, we have ...

* Groups such as ours, Railvoice and others who can pass things on
* Customer services at the individual train companies
* Directors and managers directly at the train companies
* Directors of the train operating company's parent organsation
* Department for Transport (I feel a who's who coming up!)
* Office of the Rail Regulator
* Passenger Focus
* The railway, local and natonal press
* Your MP (Member of Parliament).

Each tends to have its own specifics in terms of what effect it can have, whether you're looking to sort out an individual case, how much clout  you have. 

It's probably a very good thing that there's no single place for these inputs, but - my goodness - which to use in which case?
« Last Edit: February 04, 2007, 08:55:36 am by grahame » Logged

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