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Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > Delay Repay Anomaly?
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Author Topic: Delay Repay Anomaly?  (Read 3461 times)
Bob_Blakey
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« on: February 19, 2024, 10:48:54 »
As per my recent posting in http://www.firstgreatwestern.info/coffeeshop/index.php?topic=17250.0

Last Friday, 16th February, SWTSMBO▸ (She Who Thinks She Must Be Obeyed) and I returned to Exeter (DIG) from Leeds via London (KGX & PAD» (Paddington (London) - next trains)).

Our first train 1A26 was 41 minutes (RTT» (Real Time Trains - website) data) late arriving at KGX. Our booked connection from PAD (1C85 1436 to PGN) was missed (by 2 minutes!). Had we made the connection arrival at DIG would have been On Time @1728.

Our rebooked train from PAD (1C86 1503 to PNZ) arrived at EXD» (Exeter St Davids - next trains) 3 minutes late @1718 and we took 2F27 1739 to EXM arriving at DIG @1756, 28 minutes later than scheduled.

The E2E delay was entirely the responsibility of LNER» (London North Eastern Railway - about), because none of the GWR▸ (Great Western Railway) trains were significantly delayed, but I have only been able to claim Delay Repay (DR) for the LDS>KGX sector because LNER only pay out for delays of 30 minutes or more whereas the GWR threshold is 15 minutes. I assume this is, rather annoyingly, permitted because LNER don't run 'local' services.
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