Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 10:35 29 Apr 2024
- End of the road for 'Banksie' pothole campaigner
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 22/05/24 - WWRUG / TransWilts update
02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Apr (1963)
Bristol Bus Boycott announced (*)

Train RunningCancelled
11:12 Reading to Newbury
Short Run
07:00 Gloucester to Plymouth
09:23 Swansea to London Paddington
11:54 Newbury to London Paddington
12:11 Newbury to Reading
14:02 Oxford to London Paddington
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 29, 2024, 10:52:20 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[126] Clan Line - by Clan Line !
[69] Visiting the pub on the way home.
[57] Labour to nationalise railways within five years of coming to ...
[54] Cornish delays
[14] South Western Railways Waterloo - Bristol services axed
[13] access for all at Devon stations report
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Handling of negative feedback  (Read 764 times)
grahame
Administrator
Hero Member
*****
Posts: 40844



View Profile WWW Email
« on: May 26, 2014, 11:47:36 »

Sad to see this as the 6th most read item on the Wiltshire Times web site ...

http://www.wiltshiretimes.co.uk/news/11230204.Trains_are_rubbish/?ref=mr

... very curious report that doesn't quite jell as to my knowledge the only people who arrived at the station and left when they learned that the train was cancelled were in a car.   I suspect that Mr and Mrs Colman drove from the nearby Portman Road and were too embarrassed to admit that in a letter to the editor.   Having found that that train was cancelled and replaced by a taxi, and having planned it as a rail adventure, I can understand them simply driving on to Swindon.

The cancellation / replacement of the first two round trips by buses on 18th was very unfortunate indeed - note also the negative feedback on the TransWilts Facebook page from, perhaps, an armchair critic who wasn't actually inconvenienced.   I have taken the view (from the CRP (Community Rail Partnership) / Press and Publicity) viewpoint that electronic criticisms of this type should be answered in the same thread, but that printed pieces in the local newspapers should simply be left to fade out rather than stirring up controversy a week or two later after it's been forgotten.   Positive stories placed instead  Grin

I could have answered fire with fire (like "if you found a road closed one day, would you swear never to use it again and say the the people who run the roads are rubbish") ... but there's no point in being provoked in public!
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
LiskeardRich
Transport Scholar
Hero Member
******
Posts: 3462

richardwarwicker@hotmail.co.uk
View Profile
« Reply #1 on: May 26, 2014, 12:35:37 »

Her last line
Quote
, more likely it^ll be by taxi

suggests to me she was offered a taxi, to know to put that line into context of the letter. It does contradict the rest of her letter to anyone who reads your comment then re-reads her letter and has mentioned the taxi.

As a side note this was your 10000th post Grahame!
« Last Edit: May 26, 2014, 12:42:29 by richwarwicker » Logged

All posts are my own personal believes, opinions and understandings!
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page