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Super Guard
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« Reply #75 on: July 17, 2014, 18:55:10 » |
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Out of interest, how well do the customer ambassadors work with providing information during disruption at Reading/Paddington? They were employed as a pure customer service role afterall.
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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chrisr_75
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« Reply #76 on: July 17, 2014, 19:04:18 » |
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Out of interest, how well do the customer ambassadors work with providing information during disruption at Reading/Paddington? They were employed as a pure customer service role afterall.
Whenever I've asked one for travel advice, usually about expected departure times during disruption of some sort, they usually just point/look towards the screens and claim they don't know any more than that... My experience is that they are fairly ineffective during disruptions, although in fairness they are swamped with people, but do plenty of good work helping the less well informed when it's all going to plan. |
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a-driver
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« Reply #77 on: July 17, 2014, 22:39:51 » |
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Currently sat on a stopper out of reading stopping at every signal for a couple mins each. Appears to only be affecting the relief lines as the mains are running at full line speed
Three signals on the UP relief were constantly flashing through all aspects (ie flashing red, yellow, red). |
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SDS
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« Reply #78 on: July 17, 2014, 23:00:22 » |
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The Customer Ambassadors or "Ribena Girls" the latter phrase being banned as apparently there are men Ambassadors, tend to be for "meet and greet" and to priority board groups or vulnerable people.
However when the s**t hits the fan and CSL2 is declared they become pretty useless ive been told. If it isnt on the blackberry or in their little book they become bemused as super guard has said.
Oh and they are on nearly ^30k a year to walk around looking pretty.
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The issue was that signals were flashing or bobbing. Apparently the track circuits were bobbing which were making the signals go through the sequence constantly.
Oh and Up Relief closed due to a 4th signal failing. Two track railway contingency put in place.
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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grahame
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« Reply #79 on: July 17, 2014, 23:05:38 » |
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Cancellations to services between Twyford and Maidenhead
Owing to signalling problems between Twyford and Maidenhead trains have to run at reduced speed on London bound slow lines. That would be the relief lines? Though perhaps "slow" is more descriptive this evening!  |
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Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
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SDS
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« Reply #80 on: July 17, 2014, 23:17:21 » |
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Cancellations to services between Twyford and Maidenhead
Owing to signalling problems between Twyford and Maidenhead trains have to run at reduced speed on London bound slow lines. That would be the relief lines? Though perhaps "slow" is more descriptive this evening! You should know the Great Western has to be different. Everywhere else calls them Fast and Slow. But no GW▸ has to call them main and relief. |
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I do not work for FGW▸ and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ including First Great Western.
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chrisr_75
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« Reply #81 on: July 17, 2014, 23:25:20 » |
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Cancellations to services between Twyford and Maidenhead
Owing to signalling problems between Twyford and Maidenhead trains have to run at reduced speed on London bound slow lines. That would be the relief lines? Though perhaps "slow" is more descriptive this evening! You should know the Great Western has to be different. Everywhere else calls them Fast and Slow. But no GW▸ has to call them main and relief. That's because they're all slow Main slow and relief slow...  |
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TaplowGreen
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« Reply #82 on: July 18, 2014, 05:48:28 » |
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The Customer Ambassadors or "Ribena Girls" the latter phrase being banned as apparently there are men Ambassadors, tend to be for "meet and greet" and to priority board groups or vulnerable people.
However when the s**t hits the fan and CSL2 is declared they become pretty useless ive been told. If it isnt on the blackberry or in their little book they become bemused as super guard has said.
Oh and they are on nearly ^30k a year to walk around looking pretty.
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The issue was that signals were flashing or bobbing. Apparently the track circuits were bobbing which were making the signals go through the sequence constantly.
Oh and Up Relief closed due to a 4th signal failing. Two track railway contingency put in place.
Another outstanding performance yesterday after Monday's fiasco.........maybe the flashing signals were FGW▸ 's CE signalling to Network Rail as he promised? "Help, the railway isn't working, what shall we do?"  |
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Silver
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« Reply #83 on: July 18, 2014, 08:25:01 » |
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Further signalling problems at Hayes this morning delayed me by about 30 mins.
This is proving to be a very bad week, my once per week average has now been blown out of the water. We need four/five good weeks now to get it back down to that....
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a-driver
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« Reply #84 on: July 18, 2014, 09:06:29 » |
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Further signalling problems at Hayes this morning delayed me by about 30 mins.
This is proving to be a very bad week, my once per week average has now been blown out of the water. We need four/five good weeks now to get it back down to that....
Track circuit failure at Airport Junction after a Connect passed through. This results in that section of track basically showing as occupied and in turn locks the points in position. There was also a bridge bash at Burnham this morning as well. |
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TaplowGreen
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« Reply #85 on: July 18, 2014, 09:42:45 » |
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Further signalling problems at Hayes this morning delayed me by about 30 mins.
This is proving to be a very bad week, my once per week average has now been blown out of the water. We need four/five good weeks now to get it back down to that....
Track circuit failure at Airport Junction after a Connect passed through. This results in that section of track basically showing as occupied and in turn locks the points in position. There was also a bridge bash at Burnham this morning as well. I understand that the "bridge bash" was actually frustrated customers banging their heads against the bridge in frustration after the appalling service this week continuing this morning! |
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a-driver
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« Reply #86 on: July 18, 2014, 10:19:13 » |
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Further signalling problems at Hayes this morning delayed me by about 30 mins.
This is proving to be a very bad week, my once per week average has now been blown out of the water. We need four/five good weeks now to get it back down to that....
Track circuit failure at Airport Junction after a Connect passed through. This results in that section of track basically showing as occupied and in turn locks the points in position. There was also a bridge bash at Burnham this morning as well. I understand that the "bridge bash" was actually frustrated customers banging their heads against the bridge in frustration after the appalling service this week continuing this morning! It's quite possible. Hopefully the run of failures has ended on the GWML▸ now and gone somewhere else! Liverpool Street got it bad this morning, a tree down on the overheads, a points failure at Liverpool and a lightning strike damaging signalling equipment at Romford! |
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ChrisB
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« Reply #87 on: July 18, 2014, 10:26:03 » |
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And another lightening strike twixt Beaconsfield & Gerrards Cross on Chiltern
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a-driver
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« Reply #88 on: July 18, 2014, 10:47:32 » |
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And another lightening strike twixt Beaconsfield & Gerrards Cross on Chiltern
I don't now why, but signalling equipment seems to be very susceptible to lightning nowadays. I'm sure it never use to be. |
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Visoflex
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« Reply #89 on: July 18, 2014, 11:52:35 » |
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Does anyone know what the problem was at Twyford?
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