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Author Topic: Infrastructure problems in Thames Valley causing disruption elsewhere - ongoing, since Oct 2014  (Read 743620 times)
bobm
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« Reply #30 on: October 06, 2014, 06:25:38 pm »

Passenger Focus are carrying out a National Passenger Survey today at Bristol PW, Bristol TM, Exeter Central, Paddington, Oxford and Reading stations.

As these surveys are 'based on your journey today...' they'll no doubt be getting some interesting responses!

They did Swindon the other Sunday when most services were substituted by buses.  Suspect that skewed the comments somewhat.
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ChrisB
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« Reply #31 on: October 06, 2014, 06:38:40 pm »

They'll most likely exclude these papers & run extra questionaires to cover.
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bobm
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« Reply #32 on: October 06, 2014, 06:43:39 pm »

BBC Points West have been guilty of rather a huge over-simplification.  Apparently the problems were caused by "a damaged signal".
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NickB
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« Reply #33 on: October 06, 2014, 06:53:36 pm »

Same on BBC London.  Apparently it was a "points failure".
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johoare
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« Reply #34 on: October 06, 2014, 07:09:15 pm »

Does anyone know if this might be sorted before tomorrow morning's rush hour? It doesn't look that good currently.. Half hourly service Paddington to Reading.. and the trains still seem to be losing a lot of time along the way
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bignosemac
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« Reply #35 on: October 06, 2014, 07:16:25 pm »

Testing of signal circuits is ongoing at present.
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Worcester_Passenger
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« Reply #36 on: October 06, 2014, 08:06:42 pm »

Just had a tweet from FGW saying that they're holding a 'Meet the Manager' session at Reading tomorrow (Tuesday) between 16:30 and 18:30.

Brave...
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Oxonhutch
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« Reply #37 on: October 06, 2014, 08:21:27 pm »

In case tomorrow reflects today's situation...

When FGW says Chiltern will accept FGW tickets between Banbury and Marylebone does that mean Chiltern will accept a CHO-PAD season ticket from Princes Risborough to MYB?  Notwithstanding a longer car journey at the start (and finish), it will be significantly quicker than crawling with SWT via Staines to Waterloo.

It would need to honoured on the way home too, as my transport home would be in PRR!
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Thatcham Crossing
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« Reply #38 on: October 06, 2014, 10:21:39 pm »

Planning to get the 0903 THA-PAD this morning and thanks to BBC Berks heard about 0700 that there were major probs.

Waited at home till 0830, when Journeycheck was showing that the 0903 was on time but would terminate at RDG.

On the basis that it could then take me hours to get from RDG-PAD (if at all), I drove to Basingstoke and caught the 0930 to Waterloo. Never realised how comfy the seats on a 159 are! (compared to 165/166 anyway).

Admittedly, I was travelling outside the peaks but got a seat into Waterloo and back again this evening. Journey time was about 45 mins in each direction.

If I didn't live within walking distance of THA I might go into London that way more often :-) Much quicker getting to the City from Waterloo (via "The Drain") aswell.
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IndustryInsider
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« Reply #39 on: October 06, 2014, 10:23:40 pm »

If I didn't leave within walking distance of THA I might go into London that way more often :-)

To be fair, the routes into Waterloo has just as many days when the service is a disaster!
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marky7890
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« Reply #40 on: October 06, 2014, 10:44:51 pm »

This even affected local mainline services in Cornwall today. I got the 2A63 1141 Penzance to Newton Abbot from Truro which was 16 late, due to the previous service the unit works from Bristol arrived at PNZ 20 late.

This afternoon after a trip down to Looe I arrived back at Liskeard to find the 1C84 was an hour late and then the 2C51 from Plymouth was 24 late from due to crew shortage because of train delays, which had most seats taken and people standing as it is a single 150.

To make matters worse apparently a freight train broke down on the up line at Lostwithiel blocking trains. meaning the 1C94 was 106 late upon starting again from Par according to RTT. This of course caused a huge backlog of trains on the up line waiting at signals.

Although the station manager at Liskeard was very good at passing on information, going along the platforms telling all the passengers the current situation.
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TonyK
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« Reply #41 on: October 06, 2014, 10:50:15 pm »

Passenger Focus are carrying out a National Passenger Survey today at Bristol PW, Bristol TM, Exeter Central, Paddington, Oxford and Reading stations.

As these surveys are 'based on your journey today...' they'll no doubt be getting some interesting responses!

This could be one of those rare times when every passenger approached actually does have time to answer a few questions!

Just had a tweet from FGW saying that they're holding a 'Meet the Manager' session at Reading tomorrow (Tuesday) between 16:30 and 18:30.

Brave...


Let's hope he isn't delayed...
« Last Edit: October 06, 2014, 11:07:21 pm by Four Track, Now! » Logged

Now, please!
Brusselier
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« Reply #42 on: October 07, 2014, 12:19:31 am »

Visited Reading earlier (not been there since the rebuild completed), and I was waiting for the 19:18 service to Paddington (from Newbury) on platform 10 when there was an automated tanoy announcement to say that there was a platform alteration and that this train would depart from Platform 1!

People started to make a dash for the escalators, only to drift back a few minutes later, presumably when they realised they realised the train wouldn't be advancing any further!

Staff on the over bridge were advising people to take the stopper to Paddington, and these looked to be full to standing. But at 19:40 a service originating from Penzance rolled in and got that one to Paddington, Passing several stoppers on route.
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bignosemac
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« Reply #43 on: October 07, 2014, 12:24:42 am »

Visited Reading earlier (not been there since the rebuild completed), and I was waiting for the 19:18 service to Paddington (from Newbury) on platform 10 when there was an automated tanoy announcement to say that there was a platform alteration and that this train would depart from Platform 1!

A prime example of how automation can fail. What did the system think was going to happen? Into the west facing bay, back out, stop, reverse, then on to Paddington?

Someone knew what was going to happen to that service, having taken the decision to terminate it at Reading. That information should have been communicated to the passenger information systems or to station staff to make a manual announcement.
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Brusselier
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« Reply #44 on: October 07, 2014, 12:36:52 am »


A prime example of how automation can fail. What did the system think was going to happen? Into the west facing bay, back out, stop, reverse, then on to Paddington?

Route via Melksham, cut out the reversal...

Quote
Someone knew what was going to happen to that service, having taken the decision to terminate it at Reading. That information should have been communicated to the passenger information systems or to station staff to make a manual announcement.

Manual announcement did come, but too late. T'was just myself, one member of staff (in purple jacket) and a meandering subway beaker (the modern day tumbleweed) remaining on platform 10.

I would have thought a few more people would have known it was a bay platform. Thats more local geography than technical rail operations.
« Last Edit: October 07, 2014, 12:41:59 am by Brusselier » Logged
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