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ChrisB
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« Reply #75 on: October 07, 2014, 20:55:46 » |
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Void days are entirely in the choice of the operator....
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BBM
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« Reply #76 on: October 07, 2014, 20:56:22 » |
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Apparently FGW▸ Tweeted that the delays of the 6th October are NOT disruptive enough for it to be classed a void day... :-x
That really beggars belief with the amount of delays and cancelations that took place. Anyone know what the threshold is set at to declare a void day? Well someone asked that very question. More recent twitter talk suggests that it is being reviewed again however. FGWs tweet 7th October AM There was some further Twitter discussion in this thread: FGWs tweet 7th October PMIn particular Leo says "That's correct, out of 814 planned LTV▸ services yesterday, 146 didn't run." I've just checked RTT» for Twyford last night between 1700 and 1900. Of the 30 services due to call, 17 were cancelled. Of the 13 which did run, 7 were Henley Branch trains (one of which should have started from PAD» but didn't). So how did they come up with 146 out of 814 not running? |
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ChrisB
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« Reply #77 on: October 07, 2014, 21:04:19 » |
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Assuming your delay qualifies (and if it doesn't, why do you think you are hard done by?), you would get the same comp with the delay payment as you will if a void day is declared...equivalent to your fare refunded (for daily ticket/7day season) or a days equivalent on a monthly or longer season.
I don't see the complaint?....
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« Last Edit: October 07, 2014, 21:09:34 by ChrisB »
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John R
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« Reply #78 on: October 07, 2014, 21:11:03 » |
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Do you get a refund on a longer dated season. I thought the only compensation was either a void day or a 5% discount if the overall performance warrants it. As the performance is already beyond that threshold, it costs FGW▸ nothing, whereas if they declare a void day it does.
Looking at Chippenham as an example, of the 13 trains timetabled to leave before noon for Paddington, only 4 made it the whole way, four stopped short at Reading and 5 were cancelled. Of the four that made it through the average delay was 108 minutes, with the 0725 being delayed for 2 hrs 38 mins.
If that wasn't enough disruption to declare a void day, I don't know what is.
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ChrisB
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« Reply #79 on: October 07, 2014, 21:14:51 » |
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Indeed, claiming comp gives you vouchers usable across ticketing, void day extends your season. Which would you find more useful?
Good point re monthly/longer seasons. Void day extends your season, otherwise it would count towards a 5% didcount. If that kicks in, it will cost FGW▸ more..if it doesn't, they gain.
My point re weeklies & daily tickets is correct though.
But it is entirely choice of the TOC▸
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ChrisB
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« Reply #80 on: October 07, 2014, 21:18:06 » |
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Interesting though....
The perpetrator (Network Rail this time) would ultimately pay the full comp paid out by the TOC▸ . Who (and how on earth is it calculated?!) would they cover a void day declared?
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NickB
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« Reply #81 on: October 08, 2014, 09:03:54 » |
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Assuming your delay qualifies (and if it doesn't, why do you think you are hard done by?), you would get the same comp with the delay payment as you will if a void day is declared...equivalent to your fare refunded (for daily ticket/7day season) or a days equivalent on a monthly or longer season.
I don't see the complaint?....
My thoughts are that by saying this wasn't a void day then FGW▸ are saying this didn't have a notable impact to the majority of travellers on that day - almost like saying 'these things happen and we don't owe you an apology' - which i find arrogant and disrespectful to paying customers. By having to claim individually passengers a) have to write in themselves; b) are subject to the extremely inconsistent approach applied by FGW customer service. Given that many many people won't be bothered to do this* and FGW will be recompensed themselves by NR» we run the risk of creating the moral hazard that TOC▸ 's may come to regard such incidents as 'nice little earners' which I find objectionable. *i have no stats on what proportion of travellers will actually claim. |
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ChrisB
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« Reply #82 on: October 08, 2014, 10:29:26 » |
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Once smartcards are introduced, auto-compensation will be easily assessable (your train journey will be recorded, so proof you travelled when you say you did) and therefore payable.
Until then, the TOC▸ doesn't know who travelled at what time, and thus needs to know. Not everyone would have been delayed by the full (two hours is it) amount to be entitled to full refund.
In this case, I think I'm with the TOC...
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NickB
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« Reply #83 on: October 08, 2014, 10:33:12 » |
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And what of those who didn't travel because they were told not to?
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TaplowGreen
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« Reply #84 on: October 08, 2014, 10:34:17 » |
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Once smartcards are introduced, auto-compensation will be easily assessable (your train journey will be recorded, so proof you travelled when you say you did) and therefore payable.
Until then, the TOC▸ doesn't know who travelled at what time, and thus needs to know. Not everyone would have been delayed by the full (two hours is it) amount to be entitled to full refund.
In this case, I think I'm with the TOC...
What about people who bought Advance tickets for a specific train via the FGW▸ website? They would have all the customers details and would be able to refund automatically with no need for a claim if it was cancelled?. |
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ChrisB
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« Reply #85 on: October 08, 2014, 10:40:58 » |
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Indeed, agreed - but that applies to all TOCs▸ and thus becomes an ATOC» issue - suggest taking it up through Passenger Focus maybe?
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BBM
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« Reply #87 on: October 09, 2014, 07:23:25 » |
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And so today we have a signalling failure between Twyford ( TWY▸ ) and Maidenhead ( MAI▸ ) affecting all lines...  Edit: VickiS - Clarifying Acronyms |
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« Last Edit: May 06, 2021, 17:14:43 by VickiS »
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NickB
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« Reply #88 on: October 09, 2014, 07:29:39 » |
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Having just boarded at maidenhead on the delayed 7.08 I'm sorry to say that there were no station announcements, no platform staff to ask, no update on journeycheck, and once onboard no acknowledgement of the delay by the TM‡. ... So I came here to find out the cause...  |
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johoare
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« Reply #89 on: October 09, 2014, 07:39:54 » |
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To add to those delays the 7.59am High Speed Train ( HST▸ ) has been replaced by a Class-180 for the second time this week. So late to work again then...  ' Edit: VickiS - Clarifying Acronym |
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« Last Edit: May 06, 2021, 17:15:32 by VickiS »
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