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Author Topic: whistleblower  (Read 6005 times)
whistleblower
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« on: February 25, 2007, 10:52:39 »

Hi there.  The clue is in the name.  I posted once or twice on other forums and blogs, mainly during the worst of the chaos in the Bath and Bristol area.  I'm front-line customer service staff with FGW (First Great Western) so it's prudent to retain my anonymity, although travellers on the ex-Wessex routes would probably recognise me Wink.  I don't represent FGW or their views and am well aware of their failings - perhaps the worst of which is poor communication - to you, but also to us!  What I can do, hopefully, is to give you a slightly different perspective on the day-to-day running of the railway and fill in any gaps in the poor communication from "The Management".  I can start with an intro to the Penalty fares which are coming to a station near you very soon.  I'll add it to the existing thread in the Fares section.

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=45.0

BTW (by the way) I tend to see life from a light-hearted, skewed viewpoint so if I ever sound flippant it's probably because I am Grin
« Last Edit: February 25, 2007, 12:16:15 by whistleblower » Logged
grahame
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« Reply #1 on: February 26, 2007, 05:30:29 »

Hello, and welcome to the forum.   We very much appreciate all perspectives / all views, and there's so much that (my view) can / could be gained from seeing things from "the other sides". Actually, I have huge admiration for the majority of front line railway staff struggling through the system as it is now constituted, and also (but very much more patchily) for certain of the senior staff - even those who's task it has been to give us the "no - we will NOT provide an adequate service because ... message".
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Jim
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« Reply #2 on: March 05, 2007, 21:51:36 »

Hi there.  The clue is in the name.  I posted once or twice on other forums and blogs, mainly during the worst of the chaos in the Bath and Bristol area.  I'm front-line customer service staff with FGW (First Great Western) so it's prudent to retain my anonymity, although travellers on the ex-Wessex routes would probably recognise me Wink.  [/url]

BTW (by the way) I tend to see life from a light-hearted, skewed viewpoint so if I ever sound flippant it's probably because I am Grin
Still ex-Wessex? Let me guess - Westbury crew
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Jim Smiley
AG's most famous quote "It'll be better next week"
whistleblower
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« Reply #3 on: March 06, 2007, 14:07:30 »

Still ex-Wessex? Let me guess - Westbury crew
Jim, the reason I retain my anonymity is because I am under a contract to First Great Western.  They pay me to wear their uniform and to represent the Company.  I am not authorised to make statements on their behalf and if I make any derogatory statements - that could be considered a breach of the contract and I could face disciplinary procedures.  If I am anonymous, I can offer information and an insider viewpoint that may not otherwise be available to the public.  If my identity, job or place of work became apparent it would be prudent to stop posting.   Lips sealed
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grahame
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« Reply #4 on: March 06, 2007, 14:14:28 »

Much appreciate those comments, 'whistleblower'.   As operator of this board,  I too need to be very careful as to what should and should not go up here.    I look after other boards too and I would, typically, be concerned at a poster who's anonymous without good cause. However, that's not the case here and I appreciate the reasoning and logic and information posted.    Jim - fun though it might be, I think it's a good idea that we don't play any more guessing games as to who he/she is, eh?  Wink
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whistleblower
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« Reply #5 on: March 06, 2007, 14:57:36 »

.....as to who he/she is, eh?  Wink
Dammit - they're on to me!  Not that many cross-dressing transexuals on the railway! Grin
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Jim
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« Reply #6 on: March 06, 2007, 17:55:16 »

Sorry if I caused any trouble, just curious to wether I might know him/her very well!
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Jim Smiley
AG's most famous quote "It'll be better next week"
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
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