Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 21/11/2018 - First Bath Bus panel
21/11/2018 - Consultation end - Angel Road
26/11/2018 - TransWilts Board and Members
26/11/2018 - Bath Clean Air consult ends
28/11/2018 - Melksham RUG
28/11/2018 - WECA Scrutiny
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
November 19, 2018, 12:29:21 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[153] Four track for Filton Bank - ongoing discussion
[56] Bristol Temple Meads Station redevelopment
[25] Drinking water at stations
[22] Station alert ... have we missed a closure consultation proces...
[17] Great Western Main Line electrification - ongoing discussion
[15] Renumbering platforms at Bristol Temple Meads
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: 1 [2]
  Print  
Author Topic: FGW Customer Panel  (Read 13170 times)
bignosemac
Transport Scholar
Hero Member
******
Posts: 16218


Question everything.


View Profile
« Reply #15 on: September 08, 2017, 01:47:09 pm »

Did I agree to the stake? Did I accept the bet?

Logged

Former FGW/GWR regular passenger. No more. Despicable company.
ChrisB
Transport Scholar
Hero Member
******
Posts: 9729


View Profile Email
« Reply #16 on: September 08, 2017, 02:05:11 pm »

Oh, get a life. I forgot the smiley, i'm very sorry
Logged
bignosemac
Transport Scholar
Hero Member
******
Posts: 16218


Question everything.


View Profile
« Reply #17 on: September 08, 2017, 02:12:04 pm »

Apology accepted. Fairly happy with the life I've got, not in the market for another one.
Logged

Former FGW/GWR regular passenger. No more. Despicable company.
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 4054


View Profile
« Reply #18 on: September 08, 2017, 04:00:28 pm »

......I wouldn't mind that pint right now.......but Ooooooooo's gunna pay for it?  Smiley
Logged
Western Pathfinder
Global Moderator
Hero Member
*****
Posts: 859



View Profile
« Reply #19 on: September 08, 2017, 06:43:34 pm »

Other than collecting representation from across the network equally, I think you are right. They will obviously represent typical users from their station/area, and to do that successfully, chatting to others is pretty obvious, but whether it'll be a requirement, we don't yet know - but I'm sure you'll be able to if you so wish, as they won't ban you from doing so, I'm sure.

I popped along to the very first panel briefing in Bristol yesterday evening; the new panel is indeed a very much wider net than than the old one was, with an emphasis on interested passengers talking / feeding back directly to GWR rather than talking to each other (don't recall any specific mention of talking to others at all).    The movement away from a single representative for a biggish groups of stations, who's unlikely to be in tune with all the stations / flows in the group, is personally welcome to me.  Very useful evening. Fuller report to follow (and at least one other Coffee Shop member was there - comment from that person would be very welcome, and good to meet you!)

Good to meet you as well Grahame ,I'm only sorry that we did not have time for a pint afterwards
I've not been involved with GWR before last evenings meeting and am looking forward to see what comes of the points that we discussed ,hopefully next time we get together more of a lead will come from the members of the panel  Grin
Logged
grahame
Administrator
Hero Member
*****
Posts: 22518



View Profile WWW Email
« Reply #20 on: September 08, 2017, 07:49:05 pm »

Good to meet you as well Grahame ,I'm only sorry that we did not have time for a pint afterwards

Would have loved it 'cept my last train back from Bristol is 19:30

Quote
I've not been involved with GWR before last evenings meeting and am looking forward to see what comes of the points that we discussed ,hopefully next time we get together more of a lead will come from the members of the panel  Grin

They (GWR) can benefit so much from listening to customers.  It's also fascinating to look at the group there and their backgrounds and question bias (and how those questions were handled).  Lessons for us on the forum to help know how to tune posts to be effective for surfers / people who are not logged in and looking here for answers.
Logged

Coffee Shop Admin, Member of Melksham Rail User Group, on the board of TravelWatch SouthWest and some more things besides
grahame
Administrator
Hero Member
*****
Posts: 22518



View Profile WWW Email
« Reply #21 on: October 26, 2018, 05:54:20 pm »

The GWR Customer Panel setup will, I confidently predict, become an online forum in the next franchisee, far more inclusive and useful than the current setup.

Seems to have gone a bit quiet on their website:

https://www.gwr.com/help-and-support/customer-panel

Quote
Our approach

We hold customer panels throughout network, and aim to visit each of our regions - the East and London, Central, the West, and South Wales – at least once a year.

They’re held in a central location, away from the hustle and bustle of the station. During the evening, customers meet the team, hear what’s going on across GWR, and tell us what they think.

We also work with local groups to visit stations where customers want to talk to us about more local issues.

Not seeing any upcoming meetings ... and

Quote
Previous meetings

Wales: Cardiff – 24 April 2018
East and London: Didcot – 6 February 2018
West: Plymouth – 8 November 2017
Central: Bristol – 7 September 2017

Unless I have missed something, good job the word "aim" rather than "will" was used, eh? Grin
Logged

Coffee Shop Admin, Member of Melksham Rail User Group, on the board of TravelWatch SouthWest and some more things besides
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 [2]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants