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Author Topic: United Airlines Flight Emergency Landing due to Autistic Teenager 10/05/2015  (Read 16369 times)
thetrout
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« on: May 13, 2015, 15:48:44 »

From the Independent - http://www.independent.co.uk/news/world/americas/autistic-teen-removed-from-plane-by-uncomfortable-pilot-10239739.html

Quote from: The Independent
A US couple and their teenage daughter with autism were told to get off an airplane after the pilot said the girl was making him ^feel uncomfortable^ and made an emergency stop.

Donna Beegle was travelling with her 15-year-old daughter Juliette Forbes from Houston to Portland when the United Airlines pilot landed the plane at Salt Lake City and had the family escorted out, KOIN reported.

Ms Forbes has trouble expressing herself and Ms Beegle realised that she had not eaten in some time. Her daughter was calm but she knew there was a risk of her getting upset and so asked the cabin crew if there was a hot meal she could buy.

The only hot food available was for first class passengers, and the stewardess told Ms Beegle that she couldn^t make an exception ^ even if she were to pay for it.

It was when Ms Beegle explained that if her daughter did not get a hot meal she might ^get to the melting point^ and maybe scratch someone, that she received a dinner tray, ate and remained calm.

Around half an hour later Ms Forbes was watching television when the pilot announced they were making an emergency stop in Salt Lake City, Utah, because of a passenger ^at the back of the plane who has behaviour issues.^

Police and paramedics came on board when the plane had landed to tell the family they had to leave and that the pilot had said he did not feel comfortable flying with her there.

Ms Beegle said she stood up and asked passengers if anyone had a problem with her daughter. ^The people were like ^no, leave her alone^ she told KOIN.

She said the incident was caused by a ^fear of autism,^ and that ^I get the ignorance but it has to change.^

She is in the process of filing a law suit and said she hoped to raise awareness of autism and make sure airline employees have are appropriately trained.

United Airlines issued a statement saying: ^After working to accommodate Dr Beegle and her daughter during the flight, the crew made the best decision for the safety and comfort of all of our customers.^



I've shared this article as I think it's worthy of discussion and shows what some, like myself, with Autistic Spectrum Disorders can encounter. Anything from clear discrimination and sheer ignorance to some of the best and exemplary customer service transport providers can offer.

I am sure there is alot more to this story than meets the eye. So my comments are going to be based on the article at face value

A known factor of autism is that one cannot express or explain themselves. A read of some of my own posts on this very forum shows I struggle to explain things and it takes me a good 3 or 4 posts to finally get my point across in a way they're understood.

The parent offered to pay for the meal. But the onboard crew decided to refuse and it resorted to what the Pilot deemed as a threat... The parent saying the girl may scratch someone...

Now from the pictures it is clear the girl was sat in the Window Seat. So the only person who would have got scratched are her parents - who would know how to handle the situation and what to do.

My personal belief is the mother asked for the meal to prevent known behavior which would not occur once the girl had eaten. That is not a threat - It is purely an explanation of what will happen if action is not taken.

Let me put that into context. 5 Years ago I took a Ryanair Flight to Madrid. There was terrible turbulence and the seat belt signs were on for the whole the journey. Eventually I needed the toilet so I asked the Stewardess if I could use the toilets. With an hour left to fly, I made it undoubtedly clear that waiting till Madrid wasn't going to happen. She had a word with the Pilot and she came back to me and said and I quote:

"Toilets all yours, but you hurt or damage yourself or someone else, it's on you, caphice?"

Common sense prevailed on that one... I have no doubts that Ryanair have a soiling charge Undecided

Ultimately I think landing the plane and announcing it as a passenger with behavior issues is the pilot being a bully. It's clear from the reports that passengers had no concern.

I actually think someone with a fear of flying is a greater risk of doing something stupid than the girl here. But as I said earlier, only one side of the story.

Hand on heart I say this, If I was travelling in the First Class cabin and for 1 moment thought this was going on... I would willingly forfeit my meal for them. As a hypothetical First Class passenger I would expect the cabin crew to honor that request as well.

Having seen a TM(resolve) on East Midlands Trains refuse a parent/carer a bottle of water, (which she offered to pay for) as she couldn't leave her seat because of the high support needing child she was with. Whilst I was in the Buffet I asked for a complimentary bottle of water which was given without fuss. As I walked back to First Class I put the bottle of water on the table as I passed and just kept walking.

Some say it was wrong for me to do that. Some agree they would have done the same. I saw it as a good dead of the day, It was clear the lady was having issues with her supportee... So it just seemed the right thing to do Smiley

All in all I think this is indeed fear and misunderstanding with Autism. Common sense should have come into play here. I wonder how the airline would have reacted to a request to pay to upgrade to First Class.........
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Phil
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« Reply #1 on: May 13, 2015, 16:15:04 »

I'm not disagreeing with anything you say Mr Trout, and as someone who has a family member    with similar issues please believe me I understand and sympathise completely; but the one thing that leaps out at me from this story isn't the behaviour of the person with autism, it's not the attitude of the crew, it's not even the alleged bullying behaviour of the pilot.

It's the attitude of the parent.

If you're going to undertake a journey with someone who you know has behavioural issues of any description (and I include in this for example people who need insulin regularly, or have to eat regularly to maintain blood sugar levels otherwise they do a Dr David Banner on us,) then surely to goodness to take steps to be prepared for that journey if you care about that person? You buy food in advance, or take snacks along with you, or at the very least check in advance to see what's available.

If on the other hand someone were to use knowledge of someone's condition in an attempt to blag a first class upgrade then quite frankly that's despicable. Obviously I'm not saying that's what happened here, or even suggesting that's what might have happened, but my own person opinion should someone do that, is that it would be beneath contempt.
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ChrisB
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« Reply #2 on: May 13, 2015, 16:34:57 »

Completely agree with Phil. The parent is at fault here completely.
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chrisr_75
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« Reply #3 on: May 13, 2015, 16:46:08 »

Completely agree with Phil. The parent is at fault here completely.

Seconded here. Agree 100% with Phil on this one!

Also to be borne in mind is the general paranoia associated with airline security - any threat to the safety of the flight while airborne will generally result in a diversion and an asap landing - appropriate assistance can be much more easily provided on the ground should a situation escalate in any way. A decision to divert is never taken lightly due to costs & disruption incurred, the captain clearly felt there was some risk to the aircraft, passengers or crew.

Also sounds to me like the captain was supplied with pretty poor and emotive information by the parent - a simple, non-confrontational statement along the lines of "autistic daughter may get disruptive if she doesn't eat, very sorry we didn't prepare for the flight properly, would you mind providing some food" may have ended up in a very different situation...
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TaplowGreen
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« Reply #4 on: May 13, 2015, 18:31:35 »

....perhaps we could avoid words like "fault" and instead sympathise and show compassion to a child with challenges and a family perhaps less fortunate than ourselves. There is more than a little gleeful self righteousness on display here.

"The only hot food available was for first class passengers, and the stewardess told Ms Beegle that she couldn^t make an exception ^ even if she were to pay for it" - how ridiculous, would anyone really have objected if the child had been given some food in these circumstances without the need for jobsworth behaviour?

The behaviour of the pilot, assuming he been given the full version of events and context seems ridiculous, unless of course the prospect of a 15 year old child in an inside seat "scratching" is really likely to imperil an aircraft? I somehow doubt that a British pilot would have taken the same action.
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ChrisB
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« Reply #5 on: May 13, 2015, 18:40:25 »

Wrong! All I can see is exasperation that yet again, a parent refuses to take full *responsibility* for herself & child, and not kitting themselves put correctly. Any airport, even small ones, have at least a coffee shop, where something suitable is available.
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TaplowGreen
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« Reply #6 on: May 13, 2015, 18:43:21 »

Wrong! All I can see is exasperation that yet again, a parent refuses to take full *responsibility* for herself & child, and not kitting themselves put correctly. Any airport, even small ones, have at least a coffee shop, where something suitable is available.

It's not "wrong", it's my opinion, and you have a different opinion, which I respect even if I don't agree with it.
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ChrisB
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« Reply #7 on: May 13, 2015, 18:53:43 »

Not sure about that - "gleeful self-righteousness" is not formed from opinion. It's either evident or its not. And it isn't
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ellendune
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« Reply #8 on: May 13, 2015, 20:11:20 »

How was the parent supposed to carry hot food onto the plane?
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didcotdean
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« Reply #9 on: May 13, 2015, 20:20:19 »

The quoted article arises just from the original account of the mother. Searches show that other people on the plane describe the totality of the events somewhat differently as do later expanded versions from the mother. For example the rest of the family ate a meal before the flight but Juliette declined at that time to eat anything. Juliette actually did 'reach melting point' at least to some degree - including howling and scratching at her father in the adjacent seat, although she was calm after receiving the meal. How things actually were - or appeared to be might be different again.
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Phil
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« Reply #10 on: May 13, 2015, 20:23:49 »

....perhaps we could avoid words like "fault" and instead sympathise and show compassion to a child with challenges and a family perhaps less fortunate than ourselves.

I wholeheartedly agree with this. I would though just like to point out that at the end of the article, the parent is referred to as "Dr Beegle", so from my own personal point of view at least the family is certainly considerably more fortunate than my own.

I come from a very humble background - my father had extended periods of unemployment thanks to an industrial injury that robbed him of most of his fingers (this was long before the word "compensation" entered the dictionary), as a consequence of which my own education finished rather abruptly at 16 in order that I could get out there and help support the family.

Far from having attained a doctorate therefore, the nearest thing I have to a degree is a temperature!


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didcotdean
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« Reply #11 on: May 13, 2015, 20:55:26 »

Dr Beegle is the President of an organisation "dedicated to broadening and improving opportunities for people who live in the war zone of poverty".
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Chris from Nailsea
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« Reply #12 on: May 13, 2015, 21:05:47 »

Hmm ...  Roll Eyes

In that case:

Quote
Ms Forbes has trouble expressing herself and Ms Beegle realised that she had not eaten in some time.

... you'd perhaps have thought that such a highly-organized mother would have remembered that her own daughter hadn't eaten anything recently ...  Roll Eyes
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chrisr_75
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« Reply #13 on: May 13, 2015, 23:22:58 »

There is more than a little gleeful self righteousness on display here.

It's not "wrong", it's my opinion, and you have a different opinion, which I respect even if I don't agree with it.

Therefore, please politely respect other perfectly valid & reasonable opinions without dismissing them as "gleeful self righteousness". The phrase itself actually sounds to me like a rather good example of what it proclaims.
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JayMac
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« Reply #14 on: May 13, 2015, 23:56:50 »

The mother would have known that she would have been unable to leave her child/seat, sorry. That child hadn't just developed the illness. My point stands, think ahead & take responsibility

Alternatively, walk a mile in the shoes of someone with a child who has a disability. No matter how carefully one plans and prepares, just occasionally a random spanner is thrown in the works. Would you be saying the same about thinking ahead and taking responsibility when travelling with someone who has a physical disability that can manifest itself without warning - for example - epilepsy?

Mitigate as much as possible, but, if and when things go wrong, I think it's only reasonable that any service providers you happen to be in the care of at a given time should be defaulting to empathy, and be prepared to use common sense rather than falling back on 'not my problem' or 'company policy'. All I see from this particular story is a gross over-reaction by the airline staff to someone with a disability.

To quote Robert Burns: The best laid schemes o' Mice an' Men, Gang aft agley, An' lea'e us nought but grief an' pain, For promis'd joy!
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