Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 09:55 28 Mar 2024
* Easter travel warning as millions set to hit roads
- Man suffers life-threatening injuries after train stabbing
* How do I renew my UK passport and what is the 10-year rule?
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
28th Mar (1917)
Bideford, Westward Ho! and Appledore closed (link)

Train RunningCancelled
07:43 Swansea to London Paddington
08:18 London Paddington to Cardiff Central
08:30 London Paddington to Weston-Super-Mare
09:00 Bristol Temple Meads to London Paddington
09:12 London Paddington to Cardiff Central
09:29 Weston-Super-Mare to London Paddington
09:30 London Paddington to Bristol Temple Meads
09:46 Westbury to Swindon
10:15 London Paddington to Cardiff Central
10:30 London Paddington to Weston-Super-Mare
10:41 Cardiff Central to London Paddington
11:00 Bristol Temple Meads to London Paddington
11:05 Swindon to Westbury
11:16 London Paddington to Cardiff Central
11:23 Weston-Super-Mare to London Paddington
11:30 London Paddington to Bristol Temple Meads
11:50 Cardiff Central to London Paddington
12:15 London Paddington to Cardiff Central
12:17 Westbury to Swindon
12:30 London Paddington to Weston-Super-Mare
13:15 Swindon to Westbury
14:19 Westbury to Swindon
15:14 Swindon to Westbury
Short Run
05:40 Bristol Temple Meads to Penzance
06:00 London Paddington to Penzance
06:38 Weymouth to Gloucester
07:03 London Paddington to Paignton
07:33 Weymouth to Gloucester
08:38 London Paddington to Westbury
09:45 Bristol Temple Meads to Salisbury
09:50 Cardiff Central to London Paddington
10:35 London Paddington to Exeter St Davids
10:55 Paignton to London Paddington
11:12 Salisbury to Bristol Temple Meads
Delayed
06:05 Penzance to London Paddington
07:10 Penzance to London Paddington
08:03 London Paddington to Penzance
08:35 Plymouth to London Paddington
09:04 London Paddington to Plymouth
An additional train service has been planned to operate as shown 09:13 Bristol Temple Meads to Gloucester
09:37 London Paddington to Paignton
10:04 London Paddington to Penzance
10:23 London Paddington to Oxford
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 28, 2024, 10:11:42 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[193] West Wiltshire Bus Changes April 2024
[109] would you like your own LIVE train station departure board?
[75] Return of the BRUTE?
[59] Infrastructure problems in Thames Valley causing disruption el...
[46] Reversing Beeching - bring heritage and freight lines into the...
[26] CrossCountry upgrade will see 25% more rail seats
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: BPW Ticket System down this morning  (Read 2746 times)
simonw
Hero Member
*****
Posts: 589


View Profile Email
« on: May 09, 2016, 08:33:22 »

I was contemplating to title this 'How to annoy passengers, GWR (Great Western Railway) need no help!' but I decided to be more informative.

This morning on arriving at BPW» (Bristol Parkway - next trains) I tried to replace my expired monthly season ticket, but all ticket systems where down. I was told by staff that my expired ticket (2016/05/06) would be ok to travel to BTM (Bristol Temple Meads (strictly, it should be BRI)) and I could get a ticket there. Staff at BTM had been advised and there would be no problems.

On getting to BTM, my expired ticket failed, as expected, and the guard refused my admittance and denied there was any ticket issues at BPW!

I then had to go to the platform help desk buy a ticket, pass through the barrier, go to the ticket hall, upgrade my season ticket and get a refund from my emergency ticket.

I know things go wrong, but why can't GWR manage these situations better!
Logged
bobm
Administrator
Hero Member
*****
Posts: 9809



View Profile
« Reply #1 on: May 09, 2016, 10:48:06 »

There was a warning message sent to staff just before six.  If you travelled after then it seems the person you encountered may either have not received it or not read it.
Logged
Chris from Nailsea
Administrator
Hero Member
*****
Posts: 17865


I am not railway staff


View Profile Email
« Reply #2 on: May 09, 2016, 18:14:59 »

... or was being obtuse.  Shocked

Did you happen to get their name, from their name badge?
Logged

William Huskisson MP (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
simonw
Hero Member
*****
Posts: 589


View Profile Email
« Reply #3 on: May 09, 2016, 20:14:54 »

No, I should have done, but since there was a path to go (get ticket, fill out paperwork, get refund and buy season ticket) I was able to proceed, but waste 10 minutes of my morning.
Logged
Chris from Nailsea
Administrator
Hero Member
*****
Posts: 17865


I am not railway staff


View Profile Email
« Reply #4 on: May 09, 2016, 20:31:40 »

That's why I raised the point, simonw: it could simply be a matter of 'identifying a training need', if that particular member of Great Western Railway staff could have been identified, discretely, to their employer.   Roll Eyes
Logged

William Huskisson MP (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page