"Thank You" letters

grahame

Administrator
Hero Member

Posts: 40783

"Thank You" letters

« on: June 04, 2016, 09:26:16 »

The customer facing train crew on my local line are really really good ... and I don't think we say "thank you" enough. A friendly attitude and excellent customer service makes so much difference, especially to those who aren't regulars and need that extra bit of help.

Quote

I have made two experimental trips with [name] in the wheelchair. In both cases the train ticket man (not sure what his official title is) were very helpful both with getting on/off and also with tickets. I^d like to send a thank you email to express appreciation. Who do I send it to?

Darned good question ... posting in public to seek your thoughts but also to get those THANY YOU words out ... and to add my own.

A huge "Thank You" to our operational team who help to make our journeys happier experiences. It's hard to quantify happiness, but I'm sure my contact above will be making more journeys based on his experiences during his experiments, and I know of other cases too where our train is selected as the means of travel based on it being a happy way to travel.


	Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep

John R

Hero Member

Posts: 4416

Re: "Thank You" letters

« Reply #1 on: June 04, 2016, 10:16:16 »

And I'd like to say thank you to the TM^‡ on my way back from London for his amusing announcements that had everyone smiling. As an example "Please mind the extra large gap here at Bristol Temple Meads when you alight, which has been known to swallow people whole....", and earlier at Swindon, "Change here for Bristol Parkway, Newport, Cardiff Central and far away places with strange sounding names...."

I alighted at Nailsea & Backwell, which apparently nestles in the rhynes of the North Somerset levels...


	Logged

jester

Sr. Member

Posts: 134

Re: "Thank You" letters

« Reply #2 on: June 04, 2016, 11:23:28 »

A colleague of mine was pleased to receive a letter of thanks from Mark Hopwood this week.
It came about as he had a passenger taken ill on board and some other passengers had written in
to say what a good job he had done etc., For him it made all the difference to get this, it was written
all over his face and probably will impact on him for a while.


	Logged

ChrisB

Transport Scholar
Hero Member

Posts: 12357

Re: "Thank You" letters

« Reply #3 on: June 05, 2016, 13:26:11 »

Customer Services wiil have a log for these, and I'm sure get passed onto their Managers.


	Logged

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »