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Author Topic: FGW Customer Panel  (Read 11218 times)
bignosemac
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« Reply #15 on: September 08, 2017, 01:47:09 pm »

Did I agree to the stake? Did I accept the bet?

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Former FGW/GWR regular passenger. No more. Despicable company.
ChrisB
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« Reply #16 on: September 08, 2017, 02:05:11 pm »

Oh, get a life. I forgot the smiley, i'm very sorry
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bignosemac
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« Reply #17 on: September 08, 2017, 02:12:04 pm »

Apology accepted. Fairly happy with the life I've got, not in the market for another one.
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TaplowGreen
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« Reply #18 on: September 08, 2017, 04:00:28 pm »

......I wouldn't mind that pint right now.......but Ooooooooo's gunna pay for it?  Smiley
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Western Pathfinder
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« Reply #19 on: September 08, 2017, 06:43:34 pm »

Other than collecting representation from across the network equally, I think you are right. They will obviously represent typical users from their station/area, and to do that successfully, chatting to others is pretty obvious, but whether it'll be a requirement, we don't yet know - but I'm sure you'll be able to if you so wish, as they won't ban you from doing so, I'm sure.

I popped along to the very first panel briefing in Bristol yesterday evening; the new panel is indeed a very much wider net than than the old one was, with an emphasis on interested passengers talking / feeding back directly to GWR rather than talking to each other (don't recall any specific mention of talking to others at all).    The movement away from a single representative for a biggish groups of stations, who's unlikely to be in tune with all the stations / flows in the group, is personally welcome to me.  Very useful evening. Fuller report to follow (and at least one other Coffee Shop member was there - comment from that person would be very welcome, and good to meet you!)

Good to meet you as well Grahame ,I'm only sorry that we did not have time for a pint afterwards
I've not been involved with GWR before last evenings meeting and am looking forward to see what comes of the points that we discussed ,hopefully next time we get together more of a lead will come from the members of the panel  Grin
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grahame
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« Reply #20 on: September 08, 2017, 07:49:05 pm »

Good to meet you as well Grahame ,I'm only sorry that we did not have time for a pint afterwards

Would have loved it 'cept my last train back from Bristol is 19:30

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I've not been involved with GWR before last evenings meeting and am looking forward to see what comes of the points that we discussed ,hopefully next time we get together more of a lead will come from the members of the panel  Grin

They (GWR) can benefit so much from listening to customers.  It's also fascinating to look at the group there and their backgrounds and question bias (and how those questions were handled).  Lessons for us on the forum to help know how to tune posts to be effective for surfers / people who are not logged in and looking here for answers.
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