Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 12:35 28 Mar 2024
* Man held over stabbing in front of train passengers
- How do I renew my UK passport and what is the 10-year rule?
- Easter travel warning as millions set to hit roads
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
28th Mar (1988)
Woman found murdered on Orpington to London train (*)

Train RunningCancelled
10:30 London Paddington to Weston-Super-Mare
10:41 Cardiff Central to London Paddington
11:00 Bristol Temple Meads to London Paddington
11:16 London Paddington to Cardiff Central
11:23 Weston-Super-Mare to London Paddington
11:30 London Paddington to Bristol Temple Meads
11:50 Cardiff Central to London Paddington
Additional 12:07 Bristol Temple Meads to Gloucester
12:15 London Paddington to Cardiff Central
12:17 Westbury to Swindon
12:30 London Paddington to Weston-Super-Mare
13:00 Bristol Temple Meads to London Paddington
13:15 Swindon to Westbury
13:26 Weston-Super-Mare to London Paddington
14:19 Westbury to Swindon
15:14 Swindon to Westbury
Short Run
07:10 Penzance to London Paddington
08:03 London Paddington to Penzance
09:30 Weymouth to Gloucester
10:35 London Paddington to Exeter St Davids
10:55 Paignton to London Paddington
11:12 Salisbury to Bristol Temple Meads
11:23 Portsmouth Harbour to Cardiff Central
11:41 Bristol Temple Meads to Salisbury
11:48 London Paddington to Carmarthen
12:03 London Paddington to Penzance
12:11 Bristol Temple Meads to Avonmouth
12:12 Salisbury to Bristol Temple Meads
12:32 Exeter Central to Okehampton
12:46 Avonmouth to Weston-Super-Mare
13:03 London Paddington to Plymouth
13:07 Salisbury to Bristol Temple Meads
13:10 Gloucester to Weymouth
13:26 Okehampton to Exeter Central
16:19 Carmarthen to London Paddington
Delayed
09:04 London Paddington to Plymouth
09:37 London Paddington to Paignton
10:04 London Paddington to Penzance
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 28, 2024, 12:42:07 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[151] West Wiltshire Bus Changes April 2024
[85] would you like your own LIVE train station departure board?
[58] Return of the BRUTE?
[49] If not HS2 to Manchester, how will traffic be carried?
[46] Infrastructure problems in Thames Valley causing disruption el...
[36] Reversing Beeching - bring heritage and freight lines into the...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 4 5 [6]
  Print  
Author Topic: Disabled customer "humiliated by GWR staff"  (Read 34814 times)
grahame
Administrator
Hero Member
*****
Posts: 40690



View Profile WWW Email
« Reply #75 on: April 28, 2018, 15:36:05 »

Not sure it's a good idea to suggest that the chap on platform 11 was a stupid or deliberately foolish person, nor that he was born out of wedlock.  Such suggestions are personal attacks (although disguised in common slang) which are outside our posting ethos here.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
JayMac
Data Manager
Hero Member
******
Posts: 18894



View Profile
« Reply #76 on: April 28, 2018, 16:07:01 »

No date, no time, no identifying description. Hardly 'personal'.

What it is though is an all too common demonstration of the attitude of a hard core minority of staff on the gateline at Paddington. Who revel in the tiny bit of authority they wield.
Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
grahame
Administrator
Hero Member
*****
Posts: 40690



View Profile WWW Email
« Reply #77 on: April 28, 2018, 16:15:14 »

... is an all too common demonstration of the attitude of a hard core minority of staff on the gateline at Paddington. Who revel in the tiny bit of authority they wield. ...

It does appear that way - that's assuming that the person wasn't performing in a safety role (such as lookout for a person working on the platform 11 track) which meant he was unable to leave his post, and had Hobson's choice between shouting and appearing rude, or letting the couple walk all the way to the barrier just to have to walk back.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
devonexpress
Sr. Member
****
Posts: 294


View Profile
« Reply #78 on: April 28, 2018, 19:56:42 »


Funnily enough the article also says she was on her first journey in a scooter from Burnham to London. Really?


Nichola Charvis, from Burnham, said her confidence was destroyed as she made her first solo journey in her wheelchair from Burnham to London Paddington.
Miss Charvis, 31, suffers from a neurological condition which means it is difficult for her to walk. She attempted the journey on Wednesday last week to try and build confidence having only been wheelchair-bound since July
.

I'm not sure what's "really?" about that, unless on top of everything else you're calling her a liar?

If so, it's rather strange that GWR (Great Western Railway), having (presumably) investigated rather than just speculated, have apologised and admitted that "We’re really sorry Nichola had a bad experience travelling with us, this did fall short of the standards we set to provide for our customers".

Anyhow no doubt her confidence is totally shattered now, and it'll no doubt be a relief to certain members of the GWR fraternity that they will probably have one less pesky disabled person to deal with.

Is it really so painful for the GWR/railway advocates on here to admit that maybe, just maybe, the railways get it wrong sometimes and need to up their game? (especially as the Company admits this is the case) - you will probably find that the sky doesn't fall in.

Let's all hope for our own sakes that we never find ourselves in the same position.

You never have anything positive to say about GWR though.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 4 5 [6]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page