Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 04:35 29 Mar 2024
- Bus plunges off South Africa bridge, killing 45
* Easter getaway begins with flood alerts in place
- Easter travel warning as millions set to hit roads
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
07:00 Bedwyn to Newbury
07:22 Newbury to Bedwyn
08:13 Newbury to Bedwyn
08:46 Bedwyn to Newbury
09:54 Bedwyn to Newbury
10:22 Newbury to Bedwyn
11:29 Newbury to Bedwyn
11:57 Bedwyn to Newbury
12:52 Bedwyn to Newbury
Short Run
04:54 Plymouth to London Paddington
05:12 Reading to Bedwyn
05:33 Plymouth to London Paddington
05:55 Plymouth to London Paddington
06:00 Bedwyn to London Paddington
06:37 Plymouth to London Paddington
07:03 London Paddington to Paignton
08:35 Plymouth to London Paddington
10:35 London Paddington to Exeter St Davids
Delayed
21:45 Penzance to London Paddington
23:45 London Paddington to Penzance
05:03 Penzance to London Paddington
06:05 Penzance to London Paddington
07:10 Penzance to London Paddington
08:03 London Paddington to Penzance
08:15 Penzance to London Paddington
09:04 London Paddington to Plymouth
09:37 London Paddington to Paignton
10:04 London Paddington to Penzance
11:03 London Paddington to Plymouth
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 29, 2024, 04:53:04 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[98] West Wiltshire Bus Changes April 2024
[97] would you like your own LIVE train station departure board?
[86] Return of the BRUTE?
[74] Infrastructure problems in Thames Valley causing disruption el...
[53] If not HS2 to Manchester, how will traffic be carried?
[23] Reversing Beeching - bring heritage and freight lines into the...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 10 11 [12]
  Print  
Author Topic: 21 October 2016 - 19:03 Paddington to Penzance terminated at Reading  (Read 67392 times)
broadgage
Transport Scholar
Hero Member
******
Posts: 5398



View Profile
« Reply #165 on: January 17, 2017, 20:08:12 »

Post #3 on the first page of this now lengthy thread, suggests that an enquiry was to be held into the 19-03 service on October 21st.

Does anyone know if an enquiry was held, and if so with what result.
Logged

A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU (Diesel Multiple Unit) is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7746



View Profile
« Reply #166 on: January 18, 2017, 14:07:31 »

Post #3 on the first page of this now lengthy thread, suggests that an enquiry was to be held into the 19-03 service on October 21st.

Does anyone know if an enquiry was held, and if so with what result.

The response I got to my correspondence with GWR (Great Western Railway) (after almost 3 months) is on page 11 of this thread, I didn't get any information back regarding the enquiry......and the thought of asking again and waiting another 3 months only to be (probably) told that it's an internal document not for public information has me gnawing my own leg off.

Another one left "until the next time" by GWR no doubt, unless someone in the forum has an internal contact from whom it may be obtained more swiftly?
Logged
broadgage
Transport Scholar
Hero Member
******
Posts: 5398



View Profile
« Reply #167 on: January 18, 2017, 15:56:15 »

Yes, I had read the reply that TG received and posted on here, I was wondering if any more formal enquiry took place, and if so with what results ?
Rather than simply a very late reply to one (of a great many) aggrieved passengers.

Logged

A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU (Diesel Multiple Unit) is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7746



View Profile
« Reply #168 on: February 05, 2017, 10:44:59 »

....as a postscript to this, those who have followed this riveting tale from the beginning will be aware that I waited almost 3 months for a reply from GWR (Great Western Railway).

Out of the blue on Friday I received an email from a senior First Group bod by way of apology, and telling me that they were sending me a little something to make up for it.

Yesterday 2 x Anytime First class return tickets arrived in the post, which will nicely take care of my next two expeditions back to Plymouth...........neither of which however will be on the 1903 on a Friday!  Wink

I guess it shows the value of escalating these matters as high as possible.
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10095


View Profile
« Reply #169 on: February 05, 2017, 11:10:05 »

Yes indeed - especially as you weren't personally inconvenienced on the train in question.  Good customer service acknowledging the woeful response time and the fact you had to escalate it, but I hope anybody who complained who actually was on the train got at least the same gesture sent their way.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
John R
Hero Member
*****
Posts: 4416


View Profile
« Reply #170 on: February 05, 2017, 12:36:43 »

Indeed, it feels wrong to me that you complained about a service you weren't on, took up significant amount of management's time responding to it, and have benefited in the process, albeit that you did not overtly seek compensation.
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7746



View Profile
« Reply #171 on: February 05, 2017, 13:59:51 »

Indeed, it feels wrong to me that you complained about a service you weren't on, took up significant amount of management's time responding to it, and have benefited in the process, albeit that you did not overtly seek compensation.

A rather churlish attitude, and one which misses the rather obvious elephant in the room that had I received a reply from GWR (Great Western Railway) within a reasonable timeframe (to what was a pretty straightforward enquiry) rather than having to wait the thick end of three months, there would have been no need for any "management time" to be spent on dealing with it.

If no pressure is applied on issues such as this (whether by passengers on this service, those who like myself have friends who use it, or indeed frequent travellers to the Westcountry such as myself), it gives GWR a perfect excuse to do nothing about it - if enough people apply pressure in the most effective area, it's likely to move the issue up the agenda - that's generally how the World spins.

You are correct however that I was not seeking compensation (overtly or otherwise to clarify your implication), and similarly to Industry Insider I hope that all those who did travel on the train received it in a timely manner, and without having to jump through the hoops I experienced merely getting an answer to a question.

Anyway, enjoy your Sunday.......I've got a couple of journeys to plan!  Wink
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10095


View Profile
« Reply #172 on: February 05, 2017, 14:09:14 »

Anyway, enjoy your Sunday.......I've got a couple of journeys to plan!  Wink

Why not take the 19:03 and enjoy the a Pullman meal on it as I know you've been interested to see if the food is worth the expense?  You could travel down there with your complimentary tickets 1st Class with a pullman meal for the cost it would otherwise have been to go standard with a BLT sandwich.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
GBM
Transport Scholar
Hero Member
******
Posts: 1468


View Profile Email
« Reply #173 on: February 05, 2017, 14:34:55 »


Anyway, enjoy your Sunday.......I've got a couple of journeys to plan!  Wink
[/quote]

Just be careful with elephants in the room!  Cheesy Wink
Logged

Personal opinion only.  Writings not representative of any union, collective, management or employer. (Think that absolves me...........)
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7746



View Profile
« Reply #174 on: February 05, 2017, 14:42:33 »


Anyway, enjoy your Sunday.......I've got a couple of journeys to plan!  Wink

Just be careful with elephants in the room!  Cheesy Wink
[/quote]

............different journey, thought I may use them for a trek across the Alps with a pal called Hannibal, I'm providing the elephants, he's bringing the Chianti and Fava beans.
Logged
bobm
Administrator
Hero Member
*****
Posts: 9810



View Profile
« Reply #175 on: March 14, 2017, 20:57:31 »

Following a helpful suggestion by member broadgage a developing conversation about extra trains for Easter 2017 has been split off here - http://www.firstgreatwestern.info/coffeeshop/index.php?topic=18083.0
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 10 11 [12]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page