Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 04:55 20 Apr 2024
- Some Wales roads to revert to 30mph after backlash
- BBC presenter reports racist abuse on London train
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
20th Apr (1789)
Opening of Sapperton Canal Tunnel

Train RunningCancelled
05:15 Plymouth to Penzance
07:40 Penzance to Plymouth
08:15 Penzance to London Paddington
19:19 Carmarthen to Swansea
Short Run
07:22 Exeter St Davids to Penzance
14:48 London Paddington to Carmarthen
18:52 London Paddington to Great Malvern
21:07 Gloucester to Bristol Temple Meads
Delayed
06:30 Bristol Temple Meads to London Paddington
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 20, 2024, 04:56:00 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[276] Somerset and Dorset Devonshire Tunnel flood
[265] Rail to refuge / Travel to refuge
[45] Rail delay compensation payments hit £100 million
[40] Problems with the Night Riviera sleeper - December 2014 onward...
[19] Difficult to argue with e-bike/scooter rules?
[18] Signage - not making it easy ...
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Pregnant woman challenged to prove she is pregnant by GWR ticket inspector  (Read 10555 times)
Chris from Nailsea
Administrator
Hero Member
*****
Posts: 17876


I am not railway staff


View Profile Email
« on: October 21, 2016, 23:11:28 »

Erm ... it's from the Daily Mail, but it does seem to have some credibility:

Quote
Prove you're pregnant: Mother-to-be travelling in First Class is asked for proof she is expecting by a ticket inspector despite being SEVEN MONTHS gone

Claire Hillard, 36, said rail inspector demanded she prove she is expecting
She sat in First Class section of delayed train amid fears of overcrowding
At seven months', she feared for her unborn child due to number of people
Great Western Railway ticket inspector apparently asked for doctor's note


A heavily pregnant mother has hit out at a rail company after claiming she was asked for proof she is expecting by an overzealous ticket inspector.

Claire Hillard took a seat in first class because she was worried about the safety of her unborn child after a crowd of people rushed for the delayed Great Western train.

The 36-year-old, who is seven months' pregnant with her second child, said she offered to pay for an upgrade but was shocked when the inspector on the London-bound train asked for proof she was expecting in the form of a doctor's note.


Claire Hillard, of Cookham, Berkshire, took a seat in first class because she was worried about the safety of her unborn baby as a crowd rushed for the delayed London-bound train

Mrs Hillard, of Cookham, Berkshire, who had been travelling from Maidenhead, said: 'The train I usually get was delayed and it moved platforms from two to four. This created a stampede of people crossing to the platform and an overcrowded train so I headed to first class. I took a seat in first class, but I didn't just want to travel for free - especially as there were other people who had a first class ticket who were having to stand. When the guard asked for my ticket I told him I was seven months pregnant but happy to pay the difference. He then asked me if I had a cover note from my doctor to prove I was pregnant. I thought he was joking at first. He told me it was unfair I was sat there and he made me feel like a piece of dirt on his shoe. Other people in first class actually stood up for me and one guy, who was standing, said no-one would have made me give up that seat.'

Mrs Hillard, who already has one son, Max, with husband James, was forced to pay for a first class upgrade to her ticket, but felt she was made to look a bad person. The fashion trend forecaster added: 'It was an extreme situation and inspectors should be able to use their own judgment. I feel for the pregnant women who don't have the confidence to look after themselves and break the rules. I don't know about you, but I don't know many people that walk around with cushions stuffed up their t-shirts. He represents cold-hearted people that sadly exist, a cold-hearted company that sadly exists and clearly feels the need to stick up for first class passengers over a pregnant woman.'

Great Western Railway refused to comment on the incident directly, but a spokesman said: 'We offer a Mums2B pass allowing a free upgrade to first class for standard season ticket holders if there are no seats available in standard. Passengers wishing to upgrade from standard to first are welcome to do so.'

On the Great Western Railway passenger charter it states that in order to get this pass, a maternity certificate or family health services authority exemption certificate must be sent off, which can be obtained from a midwife of GP.


Logged

William Huskisson MP (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
LiskeardRich
Transport Scholar
Hero Member
******
Posts: 3461

richardwarwicker@hotmail.co.uk
View Profile
« Reply #1 on: October 22, 2016, 05:16:00 »

Sounds like good customer service....

GWR (Great Western Railway) have a policy whereby pregnant women over 25 weeks into  their pregnancy get free upgrades to first class when no available seating in standard on production of their maternity exemption. So I would suggest the 'ticket inspector' was attempting to avoid charging her the upgrade.
Page 27 of their passenger charter.
Logged

All posts are my own personal believes, opinions and understandings!
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7794



View Profile
« Reply #2 on: October 22, 2016, 07:56:38 »

Sounds like good customer service....

GWR (Great Western Railway) have a policy whereby pregnant women over 25 weeks into  their pregnancy get free upgrades to first class when no available seating in standard on production of their maternity exemption. So I would suggest the 'ticket inspector' was attempting to avoid charging her the upgrade.
Page 27 of their passenger charter.


"More than my job's worth love"
Logged
NickB
Hero Member
*****
Posts: 712


View Profile
« Reply #3 on: October 23, 2016, 08:49:52 »

This was the main story in the Maidenhead advertiser this week. As much as I may spend my time on here having a moan about GWR (Great Western Railway) I felt compelled to jump to their defence on assorted social media sites on this occasion.
To my mind the inspector was trying to give the woman a free upgrade, not cause embarassment. If she had 'demanded' a free upgrade and he had refused because she couldn't prove she was 3rd trimester (I think that's the restriction isn't it) despite being visibly bumpy then I'd see a gripe, but that wasn't the case. She offered to pay and he tried to apply the rules to give her a free upgrade.

Ps. As one other comment on Facebook stated, you should be carrying your maternity paperwork with you at all times "in case of emergencies, or
Jobsworths".
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page