Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 14:55 28 Mar 2024
- Man held over stabbing in front of train passengers
- How do I renew my UK passport and what is the 10-year rule?
- Jet2 launches first flight from Liverpool airport
* Easter travel warning as millions set to hit roads
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
28th Mar (1988)
Woman found murdered on Orpington to London train (*)

Train RunningCancelled
13:26 Weston-Super-Mare to London Paddington
13:28 Weymouth to Gloucester
13:30 London Paddington to Bristol Temple Meads
14:13 Par to Newquay
14:19 Westbury to Swindon
15:10 Newquay to Par
15:14 Swindon to Westbury
15:16 London Paddington to Cardiff Central
15:30 Bristol Temple Meads to London Paddington
16:04 Bristol Temple Meads to Filton Abbey Wood
16:51 Filton Abbey Wood to Bristol Temple Meads
17:04 Bristol Temple Meads to Filton Abbey Wood
17:51 Filton Abbey Wood to Bristol Temple Meads
17:54 Cardiff Central to London Paddington
Short Run
11:23 Portsmouth Harbour to Cardiff Central
11:29 Weymouth to Gloucester
11:30 Cardiff Central to Portsmouth Harbour
11:48 London Paddington to Carmarthen
12:03 London Paddington to Penzance
13:03 London Paddington to Plymouth
13:10 Gloucester to Weymouth
14:05 Salisbury to Bristol Temple Meads
15:10 Gloucester to Weymouth
15:23 Portsmouth Harbour to Cardiff Central
15:30 Cardiff Central to Portsmouth Harbour
16:19 Carmarthen to London Paddington
16:54 Cardiff Central to London Paddington
Delayed
10:04 London Paddington to Penzance
12:30 Cardiff Central to Portsmouth Harbour
13:57 Exmouth to Paignton
14:30 Cardiff Central to Portsmouth Harbour
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 28, 2024, 15:04:46 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[142] West Wiltshire Bus Changes April 2024
[80] would you like your own LIVE train station departure board?
[56] Return of the BRUTE?
[46] If not HS2 to Manchester, how will traffic be carried?
[43] Infrastructure problems in Thames Valley causing disruption el...
[34] Reversing Beeching - bring heritage and freight lines into the...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 2 [3] 4 5
  Print  
Author Topic: Paddington Meet The Manager - 1st December 2016  (Read 143267 times)
LiskeardRich
Transport Scholar
Hero Member
******
Posts: 3457

richardwarwicker@hotmail.co.uk
View Profile
« Reply #30 on: December 02, 2016, 17:42:13 »

10/10 for telling you what was already known and nothing else!
Logged

All posts are my own personal believes, opinions and understandings!
NickB
Hero Member
*****
Posts: 711


View Profile
« Reply #31 on: December 04, 2017, 08:29:20 »

Its official - GWR (Great Western Railway) have managed to run an entire year without customer engagement that didn't fit into 140 characters.

Whoop!

On a more serious note I continue to remind GWR about how important Meet The Manager sessions are (sorry, were).  I believe that a session was held in Oxford this year, but aside from that it has been very disappointing.
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #32 on: December 04, 2017, 18:33:53 »

None planned apparently.....clearly Hopwood is not the only invisible man working for GWR (Great Western Railway)!
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #33 on: February 27, 2018, 09:41:19 »

Just had an update from GWR (Great Western Railway) - almost 3 months on, still no plans for Meet the Manager sessions at Paddington, Reading etc.

It seems rather odd that legions of managers can be spared to attend back slapping award ceremonies and glug champagne, but apparently none can be spared to meet customers in this way.

An interesting illustration of GWRs priorities, and its attitude to engaging with its customers, especially in a time of such dire service levels, when increased communication/explanation is so much more important.

..............is Mark Hopwood's middle name "Nero"?
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #34 on: February 27, 2018, 10:01:28 »

These were being discussed only last week as to being relaunched, so your contact might have better news in a week or so. Check the minutes of the Didcot Passenger Panel when they get loaded to the website as I've asked for my question/answer about them to be added
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #35 on: March 19, 2018, 16:38:46 »

These were being discussed only last week as to being relaunched, so your contact might have better news in a week or so. Check the minutes of the Didcot Passenger Panel when they get loaded to the website as I've asked for my question/answer about them to be added

Any news on a date yet?
Logged
JayMac
Data Manager
Hero Member
******
Posts: 18894



View Profile
« Reply #36 on: March 19, 2018, 19:28:40 »

Any news on a date yet?

I'm hearing the 10th...






... of never.
Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #37 on: April 16, 2018, 15:21:48 »

Well I asked the question again and got this most helpful answer - if you want a laugh, try the link!!!



Hi there are no sessions currently planned this page will be updated as and when we have something concrete

https://www.gwr.com/help-and-support/meet-the-manager
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #38 on: April 16, 2018, 15:53:54 »

The new franchise apparently only requires 6 a year....and they're using them where most impact will be felt, so where large scale works are taking place, rather than simply to take queries, where various other options are available for this - website contact form, various social media etc.

Well, that was the plan when I asked at the Didcot Panel meeting.
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #39 on: April 16, 2018, 16:04:21 »

"We hold Meet the Manager sessions throughout the year, where you can tell us what you think, and hear our latest news"............................or not.

Wouldn't it be refreshing if GWR (Great Western Railway) did more than the bare minimum, and tried to set an example to the rest of the industry, rather than being satisfied with being perceived as being towards the bottom of the barrel by its customers?*

How about a session for the long suffering Cotswold Line customers whose "service" at the moment is little more than a disgrace?

(*Notwithstanding all the prestigious awards they've won, obviously)  Roll Eyes
« Last Edit: April 16, 2018, 16:10:06 by TaplowGreen » Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #40 on: April 16, 2018, 16:22:59 »

Well.........they've actually already held one, in Charlbury  Tongue Roll Eyes

And I'm sure they probably will hold others in excess too. One likely in Oxford for the summer blockade I'm hearing, and I believe there is one likely around the Bristol works at some stage?
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10095


View Profile
« Reply #41 on: April 16, 2018, 16:24:21 »

Was the Charlbury one advertised in advance?
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #42 on: April 16, 2018, 16:33:58 »

As I understand it, over 6 months ago a GWR (Great Western Railway) manager attended a meeting of Charlbury Town Council to give elected members an update on operational matters relating to Charlbury station.

I've no idea how/if GWR publicised it.

Members of the public could attend as observers only, which (if this is the meeting to which ChrisB refers) seems to fall some way short of what GWR themselves describe as a Meet the Manager session.

Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #43 on: April 16, 2018, 17:04:07 »

The local MP (Member of Parliament), Robert Courts, organised it, and publicised it through Charlbury Town Council, the Charlbury Town website & various mailing lists. Very well attended, both by commuters, users & high-level GWR (Great Western Railway) management, it was well received, and all points were heard & made.

And recent - within the last two months or so, certainly when the service was extremely poor. And the public were well involved, so I suspect not what you heard about on the grapevine 
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #44 on: April 16, 2018, 17:12:00 »

The local MP (Member of Parliament), Robert Courts, organised it, and publicised it through Charlbury Town Council, the Charlbury Town website & various mailing lists. Very well attended, both by commuters, users & high-level GWR (Great Western Railway) management, it was well received, and all points were heard & made.

And recent - within the last two months or so, certainly when the service was extremely poor. And the public were well involved, so I suspect not what you heard about on the grapevine 

OK it's good that this happened but this was an event initiated and organised by the MP, rather than a "Meet the Manager" session held by GWR.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 2 [3] 4 5
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page