Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here]. Register and contribute [here] - it's free.
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
August 14, 2018, 02:39:54 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[186] Four track for Filton Bank - ongoing discussion
[128] How long should it take to clear a failed train off a running ...
[93] West services at and from Westbury
[88] 2018 cancellation and amendment log
[87] MetroBus
[30] IETs into passenger service from 16 Oct 2017 and subsequent pe...
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Login Register  
Pages: 1 2 3 [4]
  Print  
Author Topic: Paddington Meet The Manager - 1st December 2016  (Read 65479 times)
ChrisB
Hero Member
*****
Posts: 9538


View Profile Email
« Reply #45 on: April 16, 2018, 05:17:17 pm »

Frankly, so what? It really doesn't matter, does it? GWR Managers met the public.
Logged
TaplowGreen
Hero Member
*****
Posts: 3796


View Profile
« Reply #46 on: April 16, 2018, 05:25:42 pm »

Frankly, so what? It really doesn't matter, does it? GWR Managers met the public.

Frankly, yes it really does matter if GWR are not proactively arranging "Meet the Manager" sessions as they advertise on their website and are only attending meetings if summoned by an MP.

It's consistent with the overall invisibility of GWRs management & appalling standard of customer communication.

Logged
martyjon
Hero Member
*****
Posts: 982


View Profile
« Reply #47 on: April 16, 2018, 05:37:27 pm »

Look, with the recent revelation on this forum of the cull of management at GWR there wont be any managers to meet which leaves just two options, Meet the Directors or Meet the Frontline, and I bet it won't be Meet the Directors so it will have to be Meet the Frontline and the we will get THE TRUTH.
Logged
TaplowGreen
Hero Member
*****
Posts: 3796


View Profile
« Reply #48 on: May 02, 2018, 10:23:55 pm »

.....now here's a novel idea!

https://twitter.com/SW_Help/status/991620067958894593?s=19
Logged
IndustryInsider
Hero Member
*****
Posts: 6575


View Profile
« Reply #49 on: May 03, 2018, 08:36:05 am »

Positively received by passengers judging from the replies!
Logged

To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
NickB
Hero Member
*****
Posts: 602


View Profile
« Reply #50 on: May 29, 2018, 08:49:31 pm »

Stop Press!!!  GwR Announce Meet The Manager Sessions

Some dates have been added to the Gwr website if anyone cares to have a look. Your enthusiasm to do so may be dampened when I tell you that most of the dates are now in the past.  That’s right, newly announced sessions for w/c 21st May. 

And also, none of them are anywhere near Paddington - Oxford is the closest they have chosen to go to the commuter hub and terminus.  I will however award marks for holding the sessions at evening peak (albeit in the past)

Please note for the cynics amongst you that I do check the Gwr website almost daily for invites to such events so I don’t believe that I missed these ‘forthcoming’ events.
Logged
grahame
Administrator
Hero Member
*****
Posts: 21238



View Profile WWW Email
« Reply #51 on: May 29, 2018, 09:29:34 pm »

Stop Press!!!  GwR Announce Meet The Manager Sessions

Some dates have been added to the Gwr website if anyone cares to have a look. Your enthusiasm to do so may be dampened when I tell you that most of the dates are now in the past.  That’s right, newly announced sessions for w/c 21st May. 

And also, none of them are anywhere near Paddington - Oxford is the closest they have chosen to go to the commuter hub and terminus.  I will however award marks for holding the sessions at evening peak (albeit in the past)

Please note for the cynics amongst you that I do check the Gwr website almost daily for invites to such events so I don’t believe that I missed these ‘forthcoming’ events.

From https://www.gwr.com/help-and-support/meet-the-manager

Quote
Our next Meet the Manager sessions will be held at the following stations:

Evesham – Monday 21 May; 16:30 – 19:30
Charlbury – Tuesday 22 May; 16:30 – 19:30
Moreton-in-Marsh – Wednesday 23 May; 16:30 – 19:30
Oxford – Thursday 24 May; 16:30 – 19:30
Pershore – Tuesday 5 June; 16:30 – 19:30
Worcester Foregate Street – Wednesday 6 June; 16:30 – 19:30

As they are all North Cotswold line, perhaps they were publicised in good time on the North Cotswold line - at the CLPG AGM for example?  Little point in publicising a Charlbury event to Severn Beach commuters.

Logged

TransWilts Rail - Linking North to West and South 9 times a day. [see here]
bignosemac
Hero Member
*****
Posts: 15778


Question everything.


View Profile
« Reply #52 on: May 29, 2018, 09:46:19 pm »

In which case grahame, little point putting them on the website 2/3 after the fact.

Does anyone know for definite if they were advertised locally? And not just at a membership group AGM. There are surely many hundreds of fed up Cotswold Line users who would have liked the opportunity to berate meet a manager.
Logged

Former FGW/GWR regular passenger. No more. Despicable company.
didcotdean
Hero Member
*****
Posts: 901


View Profile
« Reply #53 on: May 30, 2018, 03:36:32 pm »

Unsurprisingly less difficult if you happen to be an MP.

Video of Wera Hobhouse (Bath) talking with Dan Panes

(Hosted on facebook but no account needed to view.)
Logged
grahame
Administrator
Hero Member
*****
Posts: 21238



View Profile WWW Email
« Reply #54 on: May 31, 2018, 07:29:26 am »

Does anyone know for definite if they were advertised locally? And not just at a membership group AGM. There are surely many hundreds of fed up Cotswold Line users who would have liked the opportunity to berate meet a manager.

Sources in the area tell me:

Quote
Yes, GWR did publicise the events. There were posters out at all the stations at least a week in advance and as well as Mark Hopwood mentioning them at the CLPG AGM on May 12, there was a news item on the CLPG website, available for anyone to see, on May 13.

[name] also passed the details of the Charlbury session to the town's very well-read community website and they had a news item live from May 15, a week in advance of the session there.

And from a attendee of the Moreton-in-Marsh session

Quote
The GWR staff were highly visible at the exits when trains arrived, so couldn’t be missed.
Logged

TransWilts Rail - Linking North to West and South 9 times a day. [see here]
TaplowGreen
Hero Member
*****
Posts: 3796


View Profile
« Reply #55 on: May 31, 2018, 08:24:27 am »

I look forward to the next "highly publicised" Meet the Manager session at Paddington.


Hopefully it won't have to wait for the intervention of an MP to apply the appropriate boot to the necessary posteriors


 Smiley
Logged
TaplowGreen
Hero Member
*****
Posts: 3796


View Profile
« Reply #56 on: June 12, 2018, 11:57:33 am »

Any news on how the Cotswolds meet the manager events went?
« Last Edit: June 20, 2018, 08:51:11 am by TaplowGreen » Logged
TaplowGreen
Hero Member
*****
Posts: 3796


View Profile
« Reply #57 on: June 20, 2018, 08:51:58 am »

Any news on how the Cotswolds meet the manager events went?

Amazed that there's no feedback on this given the abysmal state of Cotswold services.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 2 3 [4]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants