Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 15:55 29 Mar 2024
- Delays at Dover as millions begin Easter getaway
- A view from inside ship that hit Baltimore bridge
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
15:14 Swindon to Westbury
15:28 Weston-Super-Mare to London Paddington
15:50 Bedwyn to Newbury
15:54 Cardiff Central to London Paddington
16:15 Newbury to Bedwyn
16:23 Westbury to Swindon
16:55 Bedwyn to Newbury
17:24 Newbury to Bedwyn
17:36 Swindon to Westbury
18:04 Bedwyn to Newbury
18:26 Newbury to Bedwyn
18:37 Westbury to Swindon
18:55 Bedwyn to Newbury
19:02 London Paddington to Bristol Temple Meads
19:24 Newbury to Bedwyn
19:55 Bedwyn to Newbury
20:13 Swindon to Westbury
20:49 Newbury to Bedwyn
21:16 Westbury to Swindon
21:16 Bedwyn to Newbury
21:53 Newbury to Bedwyn
22:03 London Paddington to Bristol Temple Meads
22:25 Bedwyn to Newbury
22:30 Swindon to Westbury
22:47 Newbury to Bedwyn
Short Run
13:10 Gloucester to Weymouth
13:42 Exeter St Davids to London Paddington
13:55 Paignton to London Paddington
14:36 London Paddington to Paignton
15:28 London Paddington to Weston-Super-Mare
15:42 Exeter St Davids to London Paddington
16:35 London Paddington to Plymouth
16:50 Plymouth to London Paddington
17:03 London Paddington to Penzance
17:36 London Paddington to Plymouth
18:03 London Paddington to Penzance
18:29 Weston-Super-Mare to London Paddington
18:36 London Paddington to Plymouth
19:04 Paignton to London Paddington
19:30 Cardiff Central to Portsmouth Harbour
20:03 London Paddington to Plymouth
20:30 London Paddington to Weston-Super-Mare
21:04 London Paddington to Plymouth
23:17 Bedwyn to Reading
Delayed
10:04 London Paddington to Penzance
12:03 London Paddington to Penzance
12:15 Penzance to London Paddington
13:03 London Paddington to Plymouth
13:15 Plymouth to London Paddington
13:50 London Paddington to Great Malvern
14:03 London Paddington to Penzance
14:15 Penzance to London Paddington
15:03 London Paddington to Penzance
15:15 Plymouth to London Paddington
16:03 London Paddington to Penzance
16:15 Penzance to London Paddington
etc
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 29, 2024, 15:59:11 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[199] 2024 - Service update and amendment log, Swindon <-> Westbury...
[62] Infrastructure problems in Thames Valley causing disruption el...
[46] Who needs a travel agent these days?
[34] Travel for free on the m2 metrobus - Bristol - 4,5,6 April 202...
[26] would you like your own LIVE train station departure board?
[25] West Wiltshire Bus Changes April 2024
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 2 [3]
  Print  
Author Topic: How long is too long to wait for a reply?  (Read 16524 times)
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7751



View Profile
« Reply #30 on: March 13, 2017, 16:49:34 »

Much appreciated. 

Who would like to take some bets on time taken to respond?

I waited almost 3 months end to end to get a response, I emailed Hopwood directly after approx 2 months, one of his entourage replied a week later, and I got a final reply roughly 3 weeks after that - the excuse at that time was that they had just moved contact centres which was the reason for the delay, however that's several months ago now so hopefully you'll get something more acceptable in say...........3 weeks?

You may also get a gesture by way of an apology for the poor customer service as well, but be careful about revealing it on the forum if you do, some people may take offence!   Wink
Logged
SirBroccoli
Jr. Member
**
Posts: 12


View Profile
« Reply #31 on: March 23, 2017, 09:18:45 »

I've written to my MP (Member of Parliament) about the current status of GWR (Great Western Railway)'s customer services after a 4 month wait for four claims to be processed.

He's now had to chase Mark Hopwood for a reply...
Logged
NickB
Hero Member
*****
Posts: 711


View Profile
« Reply #32 on: April 07, 2017, 17:53:56 »

So I received my reply from Mark Hopwoods office today (just shy of 4 weeks, so pretty good).

The reply was apologetic, but non-committal. I still don't know when the next meet-the-manager session is, as these sessions are still being arranged.

Is there still an obligation to hold 25 of these per annum under the revised (current) franchise agreeement?
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #33 on: April 07, 2017, 17:59:14 »

That'll be easy, even starting later this month
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 2 [3]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page