Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 05:55 20 Apr 2024
- Some Wales roads to revert to 30mph after backlash
- BBC presenter reports racist abuse on London train
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
20th Apr (1789)
Opening of Sapperton Canal Tunnel

Train RunningCancelled
05:15 Plymouth to Penzance
07:40 Penzance to Plymouth
08:15 Penzance to London Paddington
19:19 Carmarthen to Swansea
Short Run
07:22 Exeter St Davids to Penzance
14:48 London Paddington to Carmarthen
18:52 London Paddington to Great Malvern
21:07 Gloucester to Bristol Temple Meads
Delayed
05:25 Swansea to London Paddington
06:30 Bristol Temple Meads to London Paddington
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 20, 2024, 05:55:17 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[276] Somerset and Dorset Devonshire Tunnel flood
[265] Rail to refuge / Travel to refuge
[45] Rail delay compensation payments hit £100 million
[40] Problems with the Night Riviera sleeper - December 2014 onward...
[19] Difficult to argue with e-bike/scooter rules?
[18] Signage - not making it easy ...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 4 5 [6] 7 8 ... 11
  Print  
Author Topic: GWR’s compensation scheme is all delay and no repay  (Read 70790 times)
JayMac
Data Manager
Hero Member
******
Posts: 18918



View Profile
« Reply #75 on: September 22, 2017, 17:39:53 »

I've had emails from Jason Ness' deputy today.

My claim for compensation was processed on 18th August and sent to my old address. Nobody in the call centre was able to tell me that in the numerous telephone calls I made chasing this up.

Fake Western Railway had my new address details before the cheque was sent.  Roll Eyes

So, original cheque to be cancelled, new one to be sent. Shall I hold my breath?!
« Last Edit: September 27, 2017, 21:30:25 by bignosemac » Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
grahame
Administrator
Hero Member
*****
Posts: 40784



View Profile WWW Email
« Reply #76 on: September 22, 2017, 19:06:28 »

GWR (Great Western Railway) had ...

I've been back through this thread trying to work out the abbreviation "GWR" - not found it, and it's not in our list of acronyms and abbreviations.  At first, I confess, I though it was a typo for "GWR" but as you've used it a number of times, clearly it's not that.   Please tell!
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
Adelante_CCT
Transport Scholar
Hero Member
******
Posts: 1314



View Profile
« Reply #77 on: September 22, 2017, 19:13:03 »

Probably use your imagination for the 'F'
Logged
JayMac
Data Manager
Hero Member
******
Posts: 18918



View Profile
« Reply #78 on: September 22, 2017, 19:48:21 »

GWR (Great Western Railway) had ...

I've been back through this thread trying to work out the abbreviation "GWR" - not found it, and it's not in our list of acronyms and abbreviations.  At first, I confess, I though it was a typo for "GWR" but as you've used it a number of times, clearly it's not that.   Please tell!

There's nothing 'great' (excepting most front line staff) about the current operator of the Greater Western franchise. F is for... whatever you think appropriate.  Wink
Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
ChrisB
Transport Scholar
Hero Member
******
Posts: 12357


View Profile Email
« Reply #79 on: September 23, 2017, 08:48:46 »

I think that acronym refers to the rail route, hence the removal if the company name?
Logged
Western Pathfinder
Global Moderator
Hero Member
*****
Posts: 1531



View Profile
« Reply #80 on: September 24, 2017, 11:42:00 »

Flat as in most of the GWML (Great Western Main Line) ?.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12357


View Profile Email
« Reply #81 on: September 24, 2017, 12:37:34 »

Sorry, I meant GWR (Great Western Railway), not that false one
Logged
JayMac
Data Manager
Hero Member
******
Posts: 18918



View Profile
« Reply #82 on: September 24, 2017, 13:07:31 »

Sorry, I meant GWR (Great Western Railway), not that false one

That's the way I see it too. There's GWR, a great railway company from the 19th and 20th centuries.

Then there's the current false one, who I shall henceforth name Fake Western Railway, shamelessly appropriating a great name, but in no way great themselves.
« Last Edit: September 27, 2017, 21:29:41 by bignosemac » Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
ellendune
Transport Scholar
Hero Member
******
Posts: 4452


View Profile
« Reply #83 on: September 24, 2017, 18:44:18 »

That's the way I see it too. There's GWR (Great Western Railway), a great railway company from the 19th and 20th centuries.

Rose coloured spectacles?

In the 19th Century the GWR was known for being slow.  The fastest way from Swindon to London was from Old Town via the M&SWJR to Andover and then the LSWR (London South Western Railway) to Waterloo!

It was only at the start of the 20th Century that the GWR started to live up to the G in its name. It then speeded up its services, built shorter routes etc.  I would say the Golden Age was from 1910 to 1939.

Its post war modernisation plan that was overtaken by nationalisation IIRC (if I recall/remember/read correctly) was not very forward looking and was IMHO (in my humble opinion) unlikely to have recreated that Greatness after the war. 
Logged
JayMac
Data Manager
Hero Member
******
Posts: 18918



View Profile
« Reply #84 on: September 26, 2017, 15:38:26 »

So, I've told Fake Western Railway on three occasions now that I don't want to be surveyed, I don't want unsolicited emails from third parties.

My request was confirmed by Jason Ness's deputy Simon Pritchard, by email 4 days ago.

Today I received yet another "How did we do?" email survey from a third party on behalf of Fake Western Railway. A different company to the previous one.

After asking Fake Western Railway to stop, they've just ignored me. More evidence to send to the ICO.
« Last Edit: September 27, 2017, 21:28:49 by bignosemac » Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
ChrisB
Transport Scholar
Hero Member
******
Posts: 12357


View Profile Email
« Reply #85 on: September 26, 2017, 15:47:08 »

You need to give them a cooling off period - 4 days isn't sufficient to get an address removed from a (third party) list, IMO (in my opinion) - you need to be realistic. A week, maybe two.
Logged
JayMac
Data Manager
Hero Member
******
Posts: 18918



View Profile
« Reply #86 on: September 26, 2017, 16:01:27 »

GWReffortsurvey@gwr.com

I made my first request for G
Fake Western Railway to stop sending emails or texts, unless they were direct human responses to my correspondence, on 13th September.

Nothing changes the fact that these emails and texts, being unsolicited, shouldn't be sent in the first place. Nothing changes the fact that GWR (Great Western Railway), as data holder, should not be forwarding personal details to third parties without permission. The latest survey email comes from a physical company address of:

CEB | 1919 North Lynn Street | Arlington, VA 22209 | USA

God knows what they'll do with my personal information.



« Last Edit: September 27, 2017, 21:27:52 by bignosemac » Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
ChrisB
Transport Scholar
Hero Member
******
Posts: 12357


View Profile Email
« Reply #87 on: September 26, 2017, 16:06:05 »

ahhh, but is transferring info outside the EU» (European Union - about) caught in this legislation you are referring to? Certainly, different rules apply
Logged
JayMac
Data Manager
Hero Member
******
Posts: 18918



View Profile
« Reply #88 on: September 26, 2017, 16:16:29 »

ahhh, but is transferring info outside the EU» (European Union - about) caught in this legislation you are referring to? Certainly, different rules apply

Fake Western Railway (not their real name - just my interpretation of the modern upstart) are the data holder. It matters not one jot who they forward it to. If they don't have permission they are breaching the DPA.
« Last Edit: September 27, 2017, 21:27:25 by bignosemac » Logged

"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

- Sir Terry Pratchett.
ChrisB
Transport Scholar
Hero Member
******
Posts: 12357


View Profile Email
« Reply #89 on: September 26, 2017, 16:30:51 »

That is true. But you still need to give them time to get your name removed from lists they've supplied while you were registered/not opted out
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 4 5 [6] 7 8 ... 11
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page