Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 today - GWRA Auction, Pershore
21/11/2018 - First Bath Bus panel
21/11/2018 - Consultation end - Angel Road
26/11/2018 - TransWilts Board and Members
26/11/2018 - Bath Clean Air consult ends
28/11/2018 - Melksham RUG
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
November 17, 2018, 08:41:58 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[193] IETs into passenger service from 16 Oct 2017 and subsequent pe...
[43] Four track for Filton Bank - ongoing discussion
[36] Closure of Old Oak Common (81A) December 2018
[30] Use of senior railcards at peak times
[28] Cornwall signalling upgrade - ongoing discussion, merged topic...
[23] Vale of Berkeley Railway
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 8 9 [10]
  Print  
Author Topic: GWR’s compensation scheme is all delay and no repay  (Read 30444 times)
rogerw
Transport Scholar
Hero Member
******
Posts: 493



View Profile
« Reply #135 on: October 22, 2018, 06:54:26 pm »

That's what I would have done had I used those services.  In any case I cannot see how the restriction can be enforced if you don't leave the station and even then how can they prove that you used a Cross Country or Virgin service.
Logged

I like to travel.  It lets me feel I'm getting somewhere.
rogerw
Transport Scholar
Hero Member
******
Posts: 493



View Profile
« Reply #136 on: October 31, 2018, 10:15:23 am »

As a follow up, the cheques have now been received from LNER (and banked).  Still no word from GWR 21 days from the initial claim
Logged

I like to travel.  It lets me feel I'm getting somewhere.
martyjon
Transport Scholar
Hero Member
******
Posts: 1237


View Profile
« Reply #137 on: October 31, 2018, 10:50:48 am »

I'm still waiting for a claim I made to GWR on the 17 July 2018 for a journey the previous day which was delayed, by a cancelled service due to lack of drivers.
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 4051


View Profile
« Reply #138 on: October 31, 2018, 11:26:04 am »

I'm still waiting for a claim I made to GWR on the 17 July 2018 for a journey the previous day which was delayed, by a cancelled service due to lack of drivers.

Email Hopwood directly & cc it to a newspaper giving details of how long you've been waiting, the inconvenience suffered etc etc. You'll be surprised how quickly one of his minions contacts you.....worked for me.
Logged
Adrian
Jr. Member
**
Posts: 18


View Profile
« Reply #139 on: November 05, 2018, 07:39:56 pm »

I had one from GWR a few weeks ago that took 13 days including postage - the quickest I can recall.
Logged
rogerw
Transport Scholar
Hero Member
******
Posts: 493



View Profile
« Reply #140 on: November 12, 2018, 08:02:45 pm »

I have now received a reply from GWR - the cheque is in the post.  The time line for this is: initial claim 10 October, first response (with wrong assumption), correction sent 19 October, request fro further information received (and sent) 31 October, final response received 12 November.  Although the whole matter took 33 days, all responses were within the promised 14 days.
However this should be compared to LNER who gave a final response to one claim in 8 days and to the second (after a request for further information) in 11 days so GWR could do better.
In contrast Virgin Trains who are supposed to give excellent customer service took 23 days to even acknowledge the passing of the claim from GWR. Could do better.
Logged

I like to travel.  It lets me feel I'm getting somewhere.
Fourbee
Hero Member
*****
Posts: 519


View Profile
« Reply #141 on: November 13, 2018, 10:20:14 am »

I'm still waiting for a claim I made to GWR on the 17 July 2018 for a journey the previous day which was delayed, by a cancelled service due to lack of drivers.

Apologies if this has been asked before - is there a way after the event to establish the reason code for a cancellation? I've just had a claim rejected due to weather related disruption which I wouldn't have bothered claiming for in the first place. The site I consulted said the service was cancelled due to the delay of an inbound service which masked the 'real' reason (weather).
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 8 9 [10]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants