Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 12:15 28 Mar 2024
* Man held over stabbing in front of train passengers
- How do I renew my UK passport and what is the 10-year rule?
- Easter travel warning as millions set to hit roads
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
28th Mar (1917)
Bideford, Westward Ho! and Appledore closed (link)

Train RunningCancelled
10:30 London Paddington to Weston-Super-Mare
10:41 Cardiff Central to London Paddington
11:00 Bristol Temple Meads to London Paddington
11:16 London Paddington to Cardiff Central
11:23 Weston-Super-Mare to London Paddington
11:30 London Paddington to Bristol Temple Meads
11:50 Cardiff Central to London Paddington
Additional 12:07 Bristol Temple Meads to Gloucester
12:15 London Paddington to Cardiff Central
12:17 Westbury to Swindon
12:30 London Paddington to Weston-Super-Mare
13:00 Bristol Temple Meads to London Paddington
13:15 Swindon to Westbury
13:26 Weston-Super-Mare to London Paddington
14:19 Westbury to Swindon
15:14 Swindon to Westbury
Short Run
07:10 Penzance to London Paddington
08:03 London Paddington to Penzance
09:30 Weymouth to Gloucester
10:35 London Paddington to Exeter St Davids
10:55 Paignton to London Paddington
11:12 Salisbury to Bristol Temple Meads
11:23 Portsmouth Harbour to Cardiff Central
11:41 Bristol Temple Meads to Salisbury
11:48 London Paddington to Carmarthen
12:03 London Paddington to Penzance
12:11 Bristol Temple Meads to Avonmouth
12:12 Salisbury to Bristol Temple Meads
12:46 Avonmouth to Weston-Super-Mare
13:03 London Paddington to Plymouth
13:07 Salisbury to Bristol Temple Meads
13:10 Gloucester to Weymouth
16:19 Carmarthen to London Paddington
Delayed
09:04 London Paddington to Plymouth
09:37 London Paddington to Paignton
10:04 London Paddington to Penzance
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 28, 2024, 12:33:16 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[151] West Wiltshire Bus Changes April 2024
[85] would you like your own LIVE train station departure board?
[58] Return of the BRUTE?
[49] If not HS2 to Manchester, how will traffic be carried?
[46] Infrastructure problems in Thames Valley causing disruption el...
[36] Reversing Beeching - bring heritage and freight lines into the...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 8 9 [10] 11
  Print  
Author Topic: GWR’s compensation scheme is all delay and no repay  (Read 70198 times)
rogerw
Global Moderator
Hero Member
*****
Posts: 1336



View Profile
« Reply #135 on: October 22, 2018, 18:54:26 »

That's what I would have done had I used those services.  In any case I cannot see how the restriction can be enforced if you don't leave the station and even then how can they prove that you used a Cross Country or Virgin service.
Logged

I like to travel.  It lets me feel I'm getting somewhere.
rogerw
Global Moderator
Hero Member
*****
Posts: 1336



View Profile
« Reply #136 on: October 31, 2018, 10:15:23 »

As a follow up, the cheques have now been received from LNER» (London North Eastern Railway - about) (and banked).  Still no word from GWR (Great Western Railway) 21 days from the initial claim
Logged

I like to travel.  It lets me feel I'm getting somewhere.
martyjon
Transport Scholar
Hero Member
******
Posts: 1941


View Profile
« Reply #137 on: October 31, 2018, 10:50:48 »

I'm still waiting for a claim I made to GWR (Great Western Railway) on the 17 July 2018 for a journey the previous day which was delayed, by a cancelled service due to lack of drivers.
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #138 on: October 31, 2018, 11:26:04 »

I'm still waiting for a claim I made to GWR (Great Western Railway) on the 17 July 2018 for a journey the previous day which was delayed, by a cancelled service due to lack of drivers.

Email Hopwood directly & cc it to a newspaper giving details of how long you've been waiting, the inconvenience suffered etc etc. You'll be surprised how quickly one of his minions contacts you.....worked for me.
Logged
Adrian
Transport Scholar
Sr. Member
******
Posts: 171


View Profile
« Reply #139 on: November 05, 2018, 19:39:56 »

I had one from GWR (Great Western Railway) a few weeks ago that took 13 days including postage - the quickest I can recall.
Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1336



View Profile
« Reply #140 on: November 12, 2018, 20:02:45 »

I have now received a reply from GWR (Great Western Railway) - the cheque is in the post.  The time line for this is: initial claim 10 October, first response (with wrong assumption), correction sent 19 October, request fro further information received (and sent) 31 October, final response received 12 November.  Although the whole matter took 33 days, all responses were within the promised 14 days.
However this should be compared to LNER» (London North Eastern Railway - about) who gave a final response to one claim in 8 days and to the second (after a request for further information) in 11 days so GWR could do better.
In contrast Virgin Trains who are supposed to give excellent customer service took 23 days to even acknowledge the passing of the claim from GWR. Could do better.
Logged

I like to travel.  It lets me feel I'm getting somewhere.
Fourbee
Hero Member
*****
Posts: 672


View Profile
« Reply #141 on: November 13, 2018, 10:20:14 »

I'm still waiting for a claim I made to GWR (Great Western Railway) on the 17 July 2018 for a journey the previous day which was delayed, by a cancelled service due to lack of drivers.

Apologies if this has been asked before - is there a way after the event to establish the reason code for a cancellation? I've just had a claim rejected due to weather related disruption which I wouldn't have bothered claiming for in the first place. The site I consulted said the service was cancelled due to the delay of an inbound service which masked the 'real' reason (weather).
Logged
CyclingSid
Data Manager
Hero Member
******
Posts: 1918


Hockley viaduct


View Profile
« Reply #142 on: November 25, 2018, 11:57:23 »

Another view on compensation for "non-journeys" on railways: https://www.independent.co.uk/travel/news-and-advice/train-delays-cancellations-network-rail-south-western-railway-southern-northern-compensation-a8647221.html, or should Simon Calder stick to his specialist subject of air lines and flying?
Logged
Timmer
Global Moderator
Hero Member
*****
Posts: 6293


View Profile
« Reply #143 on: November 25, 2018, 14:43:33 »

Put a claim in with LNER» (London North Eastern Railway - about) Wednesday evening. Woke up to an email the following morning confirming payment is being made. Now that’s service. Put a claim in the same evening with GWR (Great Western Railway). Wonder how long that will take?  Roll Eyes
Logged
Timmer
Global Moderator
Hero Member
*****
Posts: 6293


View Profile
« Reply #144 on: December 06, 2018, 10:31:42 »

GWR (Great Western Railway) finally get back to me about my claim for the chaos on Sunday the 28th of October saying no compensation because the train was only running 26 minutes late which is true, but it started from Reading, my wife was in London!

Journey time between Waterloo and Reading is 75 as apposed to 25 minutes Paddington to Reading so she would have had to have left London a lot earlier in order to meet the train at Reading. I was not happy for her to travel with luggage between Waterloo and Reading as trains were absolutely rammed that afternoon and the alternative route via Basingstoke and Salisbury was closed due to engineering work. As GWR advised tickets were valid for travel on the Monday because of the major disruption we opted for her to travel on the Monday instead.

So as far as I'm concerned we are well over the 2 hours that you can claim compensation. So I have replied to GWR customer services outlining the above. If I get no joy with them then it will be an email to Mark Hopwood. You shouldn't have to do this when its clear there were major issues that afternoon and many hundreds of passengers were badly inconvenienced with many never getting any compensation.

edit to correct spelling
« Last Edit: December 06, 2018, 11:36:08 by Timmer » Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1336



View Profile
« Reply #145 on: December 06, 2018, 15:53:11 »

18 working days after I was told that the cheque would be sent "as soon as possible" I am still waiting.  I shall give them until the beginning of next week and then put in a formal complaint
Logged

I like to travel.  It lets me feel I'm getting somewhere.
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #146 on: December 06, 2018, 16:14:08 »

20 working days is the default response time.
Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1336



View Profile
« Reply #147 on: December 06, 2018, 16:57:00 »

This matter has been running since 10 October and is well over the default response time.  I am awaiting the cheque that was promise 18 working days ago "as soon as possible".  Any decent company should be able to dispatch a cheque within 5 working days.  LNER» (London North Eastern Railway - about) did.
Logged

I like to travel.  It lets me feel I'm getting somewhere.
rogerw
Global Moderator
Hero Member
*****
Posts: 1336



View Profile
« Reply #148 on: December 09, 2018, 13:11:31 »

On my return today from my time away I find that the cheque has arrived  Grin Grin
Logged

I like to travel.  It lets me feel I'm getting somewhere.
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7743



View Profile
« Reply #149 on: December 09, 2018, 15:30:08 »

On my return today from my time away I find that the cheque has arrived  Grin Grin

Glad you've finally received your cheque. These are the type of unacceptable & unreasonable delays that the new Ombudsman will (should) be all over. One would hope that it will make GWR (Great Western Railway) up their game, as this aspect of customer service (amongst others) has been very poor for a couple of years now.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 8 9 [10] 11
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page