GWR’s compensation scheme is all delay and no repay

[whole diary]

[Jason]

What the hell is a cheque ?

[Timmer]

Is it possible for someone to confirm Mark Hopwood’s email address by PM?

I think I know what it is but just want to confirm.

Thanks in advance.

I shall soon by escalating my claim if Capita don’t get back to me in the next few days. I’d rather not have to do this but the railway messed up so a refund is due.

BTW^▸ (by the way), like BNM, I too got a survey from them asking how they did. Suffice to say I left them in no doubt I was very unhappy with their response. Not that they didn’t pay out but that the reason for not paying out was totally incorrect.

[TaplowGreen]

Is it possible for someone to confirm Mark Hopwood’s email address by PM?

I think I know what it is but just want to confirm.

Thanks in advance.

I shall soon by escalating my claim if Capita don’t get back to me in the next few days. I’d rather not have to do this but the railway messed up so a refund is due.

BTW^▸ (by the way), like BNM, I too got a survey from them asking how they did. Suffice to say I left them in no doubt I was very unhappy with their response. Not that they didn’t pay out but that the reason for not paying out was totally incorrect.

I believe it's Mark.Hopwood@gwr.com

[rogerw]

What the hell is a cheque ?

It's what they send you if you don't want to give them your bank details.  Very much a dying breed 

[Timmer]

Thanks TG, what I thought.

[welshman]

Speak as you find.  Went CDF^» (Cardiff - next trains) to PAD^» (Paddington (London) - next trains) on 13 June but was diverted via Bath because of a failed train in front.  Lost an hour and a bit.  Made a claim on line the following day and had an immediate acknowledgement.  The payment appeared in my bank account on 10 July.