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lbraine
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« on: February 20, 2017, 10:29:18 » |
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I'm hoping one of the knowledgeable members on this forum can shed some insight an issue.
For about the last 2 months every attempt I have made - at my local station, or RDG‡ or PAD» , to purchase a ticket from a self-service ticket machine using an American Express (company card) has resulted in the card being rejected.
I have contacted American Express and they don't even see the transaction attempt - its like the machines are automatically blocking American Express cards.
Ticket offices are OK - its just the self service machines.
Does anyone know why ?
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ChrisB
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« Reply #1 on: February 20, 2017, 10:33:46 » |
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TVM▸ error....software fix required.
It's been discussed on another thread, I think. TOCs▸ are aware.
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Fourbee
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« Reply #2 on: February 20, 2017, 11:06:16 » |
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It also affected SWT▸ , but if you believe their twitter feed they fixed their machines on 5 Feb. I've not tried one of theirs since then to confirm though.
GWRs▸ were still broken on 17 Feb when I tried. The card reader says NOT ACCEPTED then eventually goes back to the payment screen.
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Fourbee
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« Reply #3 on: February 20, 2017, 11:12:27 » |
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Tim
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« Reply #4 on: February 20, 2017, 12:53:58 » |
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today at Bath Spa I went to collect some prebooked tickets paid for online with my Amex. Inserted payment card when asked and it was not being read. So I used another card (an unconnected MasterCard) , put in the number and the tickets printed OK
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broadgage
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« Reply #5 on: February 20, 2017, 19:36:12 » |
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU▸ is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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grahame
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« Reply #6 on: February 20, 2017, 20:11:38 » |
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TVM▸ error....software fix required [snip] TOCs▸ are aware.
This has been going on for a while. The fact that the TOCs are aware is pretty useless to the customers who aren't, or can't use their cards - indeed the fact that the TOCs know about it makes the delay in fixing it all the more reprehensible. |
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Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
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ChrisB
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« Reply #7 on: February 20, 2017, 20:47:55 » |
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I understand that Amex needs to correct something on their side.
But I can see that this may be a cover for something like the Guardian article suggests above
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Fourbee
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« Reply #8 on: February 22, 2017, 15:06:53 » |
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It also affected SWT▸ , but if you believe their twitter feed they fixed their machines on 5 Feb. I've not tried one of theirs since then to confirm though.
Yep, S&B SWT machine working today with Amex. I don't think their newer kiosk/video ones were affected. |
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Fourbee
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« Reply #9 on: February 22, 2017, 15:08:52 » |
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Another thing I intend to check on a GWR▸ machine (as well as this issue) is whether Super Off Peak fares are displayed. I know they were overcharging for a while, so I'd be interested to know if that was sorted.
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devon_metro
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« Reply #10 on: February 22, 2017, 20:46:56 » |
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I've had this issue. Assumed a dodgy ticket machine and just went to the ticket office. If there was no ticket office presumably I am fine to board the train ticketless, since I have a valid payment method but the retailer is not accepting this through no fault of my own...?
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ChrisB
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« Reply #11 on: February 22, 2017, 20:56:25 » |
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Unless they postca notification that nachines do not accept AMEX cards at all, rather than having a fault. Companies are legallybentitled to choose which cards are accepted.
Many used not to accept Amex only a few years ago...
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JayMac
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« Reply #12 on: February 22, 2017, 22:40:44 » |
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Unless they postca notification that nachines do not accept AMEX cards at all, rather than having a fault. Companies are legallybentitled to choose which cards are accepted.
Take more water with it Chris!  |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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chrisr_75
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« Reply #13 on: February 23, 2017, 01:00:38 » |
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Unless they postca notification that nachines do not accept AMEX cards at all, rather than having a fault. Companies are legallybentitled to choose which cards are accepted.
Take more water with it Chris! Phone or tablet keypad I suspect, I am very familiar with that involuntary style of typing and it annoys the hell of out me!! And I don't have fat stubby fingers so can't even blame that |
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ChrisB
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« Reply #14 on: February 23, 2017, 09:32:11 » |
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I do......blame the iphone keyboard!
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