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Author Topic: Waterloo/SWT drastically reduced services August 2017  (Read 8477 times)
IndustryInsider
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« Reply #15 on: August 07, 2017, 15:36:56 »

So far, so good:

https://www.acenet.co.uk/commuters-heed-warnings-to-avoid-waterloo-as-major-works-begin/4224/2/1/610/3

Perhaps they overplayed the likely disruption to deliberately make sure enough people were put off and booked a holiday? 
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« Reply #16 on: August 07, 2017, 16:49:41 »

Hmm, singnal failures earlier this mornimg & also more recently, the latter closing another 3 platforms. Your report must have been on a snapshot in time
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IndustryInsider
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« Reply #17 on: August 07, 2017, 17:39:39 »

I guess we'll find out over the next couple of weeks what problems passengers are facing on average.
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onthecushions
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« Reply #18 on: August 07, 2017, 18:07:44 »


When buying a ticket from Reading, I specify "London Terminals" rather than the exact stations, allowing travel either via Staines or West Drayton, without a TTI's indulgence. You can even come back from Victoria. A route via Basingstoke is an exception of course but does show you how much better our GWR (Great Western Railway) is than SWT (South West Trains)'s best.

The fares used to be different but seem aligned now.

OTC
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stuving
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« Reply #19 on: August 07, 2017, 19:34:17 »


When buying a ticket from Reading, I specify "London Terminals" rather than the exact stations, allowing travel either via Staines or West Drayton, without a TTI's indulgence. You can even come back from Victoria. A route via Basingstoke is an exception of course but does show you how much better our GWR (Great Western Railway) is than SWT (South West Trains)'s best.

The fares used to be different but seem aligned now.

OTC

That sounds a bit confused to me. Normal off-peak and anytime tickets only ever say London Terminals, and rely on your knowing the arcane rules about which ones your ticket is valid for. But there are still two routings, via Staines (not yet -upon-Thames) and any. And there's still a big price difference - for the anytime day return it's £32.80 vs £46.00.

How a particular machine or web seller describes your choice of routings is another matter. Even BRFares is confusing about this, as it doesn't offer just "London" even though the station you choose has no effect on the result (AFAICS (As Far As I Can See)). Journey planner does offer "all stations" and will offer both routes and their differing fares, though not for all timings.
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onthecushions
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« Reply #20 on: August 08, 2017, 10:20:59 »


The confusion ceases when you buy/book your ticket at a station ticket/booking office.

The younger clerks however can be confused when one asks for "Reading General" or "Didcot Junction".

Looks like Waterloo is working out. Superb Windsor Lines station!

OTC
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Timmer
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« Reply #21 on: August 08, 2017, 10:52:49 »

Looking at the SWT (South West Trains) Twitter feed, after a good start yesterday morning things started going down hill. Waterloo is best avoided for the next few weeks.
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Steve Bray
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« Reply #22 on: August 08, 2017, 12:39:47 »

I travel Dorking - Clapham Junction - Richmond /St Margarets every weekday. At Clapham Junction, the last two mornings (0840 and 0810), there have been no queues to reach the Waterloo bound platforms. Last evening at around 6pm, there were some minor delays but again, no queues, although SWT (South West Trains)'s trains did seem as busy as usual. A number of 8-car trains have been strengthened to 10 carriages 
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paul7575
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« Reply #23 on: August 08, 2017, 12:44:24 »

Looking at the SWT (South West Trains) Twitter feed, after a good start yesterday morning things started going down hill. Waterloo is best avoided for the next few weeks.

There was another signalling glitch midway through last night's evening peak.   Might work OK tonight if there are no sudden defects.   I suspect there are many existing S&C (Settle and Carlisle ) components being given a hammering in the west crossings ladder that don't see much normal use.

Paul
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IndustryInsider
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« Reply #24 on: August 08, 2017, 13:14:47 »

A number of 8-car trains have been strengthened to 10 carriages 

Looks like about 75% of the Waterloo to Reading services are running as 10-car units.  The first time that's happened in passenger service following the recently completed platform extension works I think?
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« Reply #25 on: August 08, 2017, 21:44:18 »

A number of 8-car trains have been strengthened to 10 carriages 

Looks like about 75% of the Waterloo to Reading services are running as 10-car units.  The first time that's happened in passenger service following the recently completed platform extension works I think?

All the Guildford to/from Waterloo via Epsom trains that I have caught since Sunday have been increased from 8 to 10 carriages.
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bobm
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« Reply #26 on: August 13, 2017, 11:50:48 »

A helpful sign at Paddington, at least it would be helpful if it wasn't hidden away near the entrance to the covered part of the lawn where passengers arriving on the Bakerloo line from Waterloo are unlikely to see it.

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stuving
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« Reply #27 on: August 15, 2017, 15:50:36 »

As a result of the further loss of capacity at Waterloo today, SWT (South West Trains)'s "please go away and stop using our trains" page now offers a wider ticket acceptance via Reading:
Quote
You may use the following ticket acceptance to complete your journey:

    Cross Country services between Bournemouth and Reading.
    Great Western Railway services between Exeter St Davids, Bristol, Reading, Windsor & Eton Central and London Paddington.

The point here is that so far this had been hinted at, but only listed for journeys from Basingstoke or Reading.

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« Reply #28 on: August 15, 2017, 18:00:25 »

A helpful sign at Paddington, at least it would be helpful if it wasn't hidden away near the entrance to the covered part of the lawn where passengers arriving on the Bakerloo line from Waterloo are unlikely to see it.

Is it helpful though? Tickets to/from London are issued to/from 'London Terminals'. It's the route field that determines which terminal(s) you may use. Passenger with tickets for journeys to/from London Waterloo will have (amongst others) 'Any Permitted', 'Via Woking', 'AP SWT (South West Trains) ONLY', AP SWT&CONNECT'.

So, a displaced passenger sees that poster, looks at their ticket which will say 'London Terminals', and thinks "that doesn't apply to me", but then finds their ticket won't work the barrier. Because the route encoded on the ticket isn't valid at Paddington normally. The poster doesn't convey any relevant or correct information. But that's par for the course with GWR (Great Western Railway) at times of disruption.
« Last Edit: August 15, 2017, 18:40:25 by bignosemac » Logged

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« Reply #29 on: August 15, 2017, 19:32:30 »

South West Trains issued my season ticket from London Waterloo, interestingly it did work the barriers at Paddington (it never works at Reading though). Eventually I got the guard that refused to accept it was an issuing office error and therefore insited I bought a new ticket onboard.
After much argument with the customer service team at GWR (Great Western Railway) I did get it refunded but it took a long time and a lot of exchanges with them.
Now I insist the season ticket is issue from London Terminals since the permitted routes include a number of alternatives to London Waterloo.
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