Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 tomorrow - PEW / Broad Gauge (1)
tomorrow - ORR Station Usage figures out
13/12/2018 - ACoRP AGM
17/12/2018 - Removal of Severn Bridge Tolls
22/12/2018 - Christmas service changes
04/01/2019 - Look forward - 2019 Severnside
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
December 10, 2018, 03:02:57 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[73] 9th December 2018 - Santa, Melksham to Swindon and back
[56] Four track for Filton Bank - ongoing discussion
[53] How to further improve the Cotswold Line
[50] MetroBus
[46] Tonight at Reading (01-12-2018) - Useless Staff
[38] Relettering of coaches for reservations
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1] 2 3
  Print  
Author Topic: Boardmasters - surfer event, August 2017 - travel problems  (Read 6141 times)
RailCornwall
Hero Member
*****
Posts: 446


View Profile
« on: August 14, 2017, 02:14:57 pm »

Some grim scenes being reported with many PAX left behind and severe overcrowding evident too. Sadly GWR have been caught out badly by this event and its conclusion.

Not sure how this was handled. Surely a better service could have be provided though.

The Red Arrows at Falmouth also was a PR failure too. Queues of up to 120mins at Falmouth Town.  The lack of BTP presence was notable on Wed, frustrations were very vocal.

Logged
GBM
Transport Scholar
Sr. Member
******
Posts: 282


View Profile
« Reply #1 on: August 14, 2017, 02:32:47 pm »

From GWR  Other train service updates

13:04 Newquay to Plymouth due 15:11
13:04 Newquay to Plymouth due 15:11 will no longer call at Par, Lostwithiel, Bodmin Parkway and Liskeard.
This is due to overcrowding because of an event.
Last Updated:14/08/2017 12:54

3 Other Train Service Updates
11:32 Paignton to London Paddington due 14:54 
15:15 Plymouth to London Paddington due 18:34
An additional train service has been planned to operate as shown 15:15 Plymouth to London Paddington due 18:34.
Last Updated:14/08/2017 14:02
Due   Station   Status
15:15   Plymouth   15:15
16:18   Exeter St Davids   16:18
18:05   Reading   18:05
18:34   London Paddington   18:34
Logged

Personal opinion only.  Writings not representative of any union, collective, management or employer. (Think that absolves me...........)
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 4093


View Profile
« Reply #2 on: August 14, 2017, 03:45:47 pm »

I was on the 1044 from Plymouth to Paddington (started from PNZ), fortunately in 1st class. The platform was several deep 10 minutes before departure and customers were being held in the tunnel at Plymouth to prevent more getting onto the platform. Many unable to board and standard class was about as rammed as I have ever seen on an HST.

Platforms similarly packed at Exeter & not many managed to get on. Train staff were advising people to get off and wait for the next one if they were uncomfortable but few were falling for that one.....we ended up with Mother's having to change baby's nappies on the floor of the 1st class carriage which had been declassified. Truly awful experience and another PR disaster for GWR. It's already being widely covered in the media.

Why are GWR incapable of making the connection between huge events, advertised months in advance & the inevitable greatly increased demand?
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9747


View Profile Email
« Reply #3 on: August 14, 2017, 03:59:54 pm »

Because the HSTs are fully utilised in the AM peak? And with insufficient time to get them bacjk to PLY for 1035.....the organisers ought to put on coach transport rather than relying on a few trains
Logged
RailCornwall
Hero Member
*****
Posts: 446


View Profile
« Reply #4 on: August 14, 2017, 04:30:26 pm »

Passing the buck to the organisers isn't on. If tickets have been sold then provision of extra trains and if necessary coaches is the responsibility of the transport operator. GWR have admitted that over 5,000 tickets reasonably expected to be used today from NQY were sold. The grim weather in Cornwall today hasn't helped.

Reports of poor staffing at Newquay too are unacceptable. GWR have been thoroughly caught out by this.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9747


View Profile Email
« Reply #5 on: August 14, 2017, 04:38:00 pm »

Absolutely correct.

However, the festival organisers is a well-run festival usually discuss transport issues with the providers *well before* putting tickets on sale. This was obviously not done, and just an assumption made.

However, I do realise that this isn't thr first year of this festival, but maybe the numbers have increased substantially?
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 4093


View Profile
« Reply #6 on: August 14, 2017, 04:53:19 pm »

Absolutely correct.

However, the festival organisers is a well-run festival usually discuss transport issues with the providers *well before* putting tickets on sale. This was obviously not done, and just an assumption made.

However, I do realise that this isn't thr first year of this festival, but maybe the numbers have increased substantially?

http://www.boardmasters.co.uk/tickets/coach-travel-car-share

As you can see the organisers had thought ahead *well before* and arranged coaches from numerous locations and encouraged liftshare and carshare schemes - perhaps it's you that's making the assumptions Chris?

This situation was entirely predictable for GWR simply by looking at ticket sales - in contrast to the organisers, GWR seem to have made little or no additional provision at all.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9747


View Profile Email
« Reply #7 on: August 14, 2017, 05:12:57 pm »

ok, fair point.
Logged
bobm
Administrator
Hero Member
*****
Posts: 7051



View Profile
« Reply #8 on: August 14, 2017, 05:22:42 pm »

The 10:47 from Penzance is in effect an additional train in that it is formed by an HST and runs through to Paddington in the high summer rather than a two car unit as far as Plymouth.

I was in the proceeding 10:00 and first class was declassified in that and arrangements made to put luggage in both power cars as well as the catering supplies after the Pullman service was cancelled.

That train is always heavily loaded on a Monday in any event.
Logged
Timmer
Global Moderator
Hero Member
*****
Posts: 4866


View Profile
« Reply #9 on: August 14, 2017, 05:41:56 pm »

Articles that TaplowGreen was referring to:
http://www.cornwalllive.com/thousands-stranded-at-newquay-train-station-after-boardmasters-due-to-lack-of-trains/story-30481207-detail/story.html

http://www.plymouthherald.co.uk/thousands-stuck-at-station-after-boardmasters-due-to-lack-of-trains/story-30481213-detail/story.html

It wasn't just the rails that were struggling according the BBC:
http://www.bbc.co.uk/news/live/uk-england-devon-40851273
Quote
Boardmasters Festival-goers have faced road and rail problems trying to leave Newquay.

Some drivers have described being blocked in log-jam traffic, and train passengers have described hundreds or up to 1,000 people crammed on to a railway platform, leaving services unable to cope.

Some waiting at the station have told the BBC that they been waiting five hours for a train.

James Davis, from train operator GWR, said the company did make contingency plans.

He said: "We have provided additional trains and also put additional carriages on to existing services.

"Clearly when you have 50,000 or so people leaving a festival at exactly the same time, you can expect a relatively small station like Newquay to be a lot busier than normal."

About its car parks, the festival's organisers said on Facebook in response to posts about parking: "Delays must be anticipated but we're working to get you all out as swiftly and as safely as possible. Thanks for your patience."
Logged
bobm
Administrator
Hero Member
*****
Posts: 7051



View Profile
« Reply #10 on: August 14, 2017, 05:51:32 pm »

The M5 appeared to be three lanes of very slow moving traffic northbound as my train passed Cullompton.
Logged
Timmer
Global Moderator
Hero Member
*****
Posts: 4866


View Profile
« Reply #11 on: August 14, 2017, 05:53:37 pm »

I'm sure lessons will be learned for next year both by GWR and the organisers. By then there should be a few spare HSTs to hand to help as the 800s will be coming on stream at quite a pace by then.

I certainly think it would be good for a common pool of say 5 or so full length HSTs to be made available to operators to cover big events such as this one once the 800s are in full service on GWR and East Coast. Two or three car DMUs are no use in situations like this.

I can already here ChrisB say 'whooossse gonna pay for it?'  Wink  Grin
Logged
RailCornwall
Hero Member
*****
Posts: 446


View Profile
« Reply #12 on: August 14, 2017, 06:05:58 pm »

I'm sure lessons will be learned for next year both by GWR and the organisers. By then there should be a few spare HSTs to hand to help as the 800s will be coming on stream at quite a pace by then.

I certainly think it would be good for a common pool of say 5 or so full length HSTs to be made available to operators to cover big events such as this one once the 800s are in full service on GWR and East Coast. Two or three car DMUs are no use in situations like this.

I can already here ChrisB say 'whooossse gonna pay for it?'  Wink  Grin

Wholly agree about the pooled vehicle idea, as for who pays, the TOCs of course, they're taking the fares and offering what should be an acceptable service in return.

Logged
grahame
Administrator
Hero Member
*****
Posts: 22876



View Profile WWW Email
« Reply #13 on: August 14, 2017, 06:07:02 pm »

I can already here ChrisB say 'whooossse gonna pay for it?'  Wink  Grin

Logic might suggest that passengers travelling on the trains ...  Grin
Logged

Coffee Shop Admin, Member of Melksham Rail User Group, on the board of TravelWatch SouthWest and some more things besides
bobm
Administrator
Hero Member
*****
Posts: 7051



View Profile
« Reply #14 on: August 14, 2017, 06:38:14 pm »

BBC Spotlight reported on the road and rail problems for fans leaving the event.  They also mentioned concerns about crowd control and safety during the weekend.

Meanwhile at almost the same time BBC Points West were reporting on a lack of buses to get people home from the Bristol Balloon Fiesta.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1] 2 3
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants