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October 18, 2017, 05:36:31 PM *
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Author Topic: Channel 5 series - Paddington Station 24/7, starting 11 September 2017  (Read 2191 times)
Timmer
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« Reply #30 on: September 19, 2017, 04:34:37 PM »

(Minor spoiler warning)

I think one of the moments I've enjoyed most so far was in the first episode in the context of the busy Friday night and someone asking for a first class ticket to Plymouth or Penzance (sorry can't quite remember). Usually this incurs a reaction of disbelief when the person is told the price but not this time - I laughed loudly at the quip by the staff member on receiving payment.
It was for either 4 or 5 passengers travelling to Cardiff. I laughed loudly too at the quip made by the staff member...priceless.
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Fourbee
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« Reply #31 on: September 19, 2017, 04:42:21 PM »

Think the gent wanted First Class Singles, so 4 x 189 = 756. I remember 800 was handed over.

They don't need a thick glass screen at Paddington, even with that wedge. Some banks have gone open plan over the years, yet still many stations still cling on to their glass screens despite falling cash transactions generally. How much easier from a customer viewpoint not to have to talk through glass.
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Four Track, Now!
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« Reply #32 on: September 19, 2017, 10:07:10 PM »

It's not as though someone is going to poke a gun at the cashier and say "Hand over the money", is it? I mean, not only is there a long queue of witnesses waiting behind him, there may be angry shouts of "Wait your turn!". Then the place is practically glazed with CCTV, and if you want to see a copper with a gun, you could do worse than try Paddington.
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Now, please!
Red Squirrel
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« Reply #33 on: September 21, 2017, 11:30:27 AM »

[Do I still need to add a spoiler alert at this late stage? If so, here it is]

Given the amount of rebuilding and re-engineering that has gone into the GWML electrification, is anyone able to explain to me how the bloody hell a pigeon was able to strike an arc into the rebar of an overbridge and thereby bring the netwrok to its knees for the worst part of a day?
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Everyone who considered the question on its merits was convinced of the justice of the demand for a Greater Bristol, but... the interests of the Tory party were put before every other consideration and we do not think there is any endeavour to conceal the fact.
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« Reply #34 on: September 21, 2017, 11:50:36 AM »

[Do I still need to add a spoiler alert at this late stage? If so, here it is]

Given the amount of rebuilding and re-engineering that has gone into the GWML electrification, is anyone able to explain to me how the bloody hell a pigeon was able to strike an arc into the rebar of an overbridge and thereby bring the netwrok to its knees for the worst part of a day?

We did have an explanation here. But basically birds rarely cause a big enough current to damage masonry, and only recently was installation practice changed to make it even less likely. So it's like a lot of other things that occasionally cause big trouble, and could have at least been made less common  by small design changes. The OLE in question was the old stuff, without earthed straps (lightning conductors, as it were). And of course the pigeons are still the old Mk I kind, as conductive as ever.
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Sixty3Closure
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« Reply #35 on: September 22, 2017, 08:02:26 PM »

I watched it as a passenger and someone who works in the industry - broadcasting rather than rail.

I'll try talk in general terms in case we're still avoiding spoilers.

As a passenger it felt a bit too much of a PR puff. The way the incident at Paddington was presented didn't really reflect my experience. I felt it downplayed the impact and implied people were travelling if a bit delayed. Colleagues at work commented that it didn't seem that bad. The editing felt fairly generous to GWR and NR even though I don't think they came out of it very well. There didn't seem to be anyone in command or tracking resources/staff which confirmed my view of GWR in a major incident.

As someone who's made TV the summary after each break really winds me up even the audience research people tell us its essential. Some of the voice over script such as "unprecendented disruption" felt a bit over the top as disruption in July seemed a fairly regular occurance. It certainly wasn't unprecendented. Again though I've done it myself and written headlines for stories that in a normal day you wouldn;t even mention as you need to draw the audience in.

It also felt a bit soft on GWR/NR but I accept that you have to be reasonable to get access and also most people don't want to do a hatchett job. Perhaps a few more passenger comments might have balanced things? Personally I couldn't find any GWR staff to ask questions of although the filming implied they were out and about. I think what I did want was a bit analysis of how the companies involved could have responded. Do they have an incident plan for delays (rather than safely type incidents)? Might not have made thrilling TV though and a limited audience.

On the whole I enjoyed the programme more than I expected.
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Gordon the Blue Engine
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« Reply #36 on: September 23, 2017, 09:53:50 AM »

... The editing felt fairly generous to GWR and NR even though I don't think they came out of it very well. There didn't seem to be anyone in command or tracking resources/staff which confirmed my view of GWR in a major incident.

I agree with these comments.  While the people on the ground were portrayed as doing their best, their precise roles were unclear and appeared to overlap.  This could have been the editing of course.

It seemed that GWR have no adequate management system in place to deal with incidents like this.  Or as has been noted here before, the cull of posts in short term train crew management and lack of adequate staff numbers in Control at Swindon means that they are overwhelmed when major incidents occur, even if there is an Incident Plan that is supposed to be followed. 
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