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On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
15:14 Swindon to Westbury
15:28 Weston-Super-Mare to London Paddington
15:50 Bedwyn to Newbury
15:54 Cardiff Central to London Paddington
16:15 Newbury to Bedwyn
16:23 Westbury to Swindon
16:55 Bedwyn to Newbury
17:24 Newbury to Bedwyn
17:36 Swindon to Westbury
18:04 Bedwyn to Newbury
18:26 Newbury to Bedwyn
18:37 Westbury to Swindon
18:55 Bedwyn to Newbury
19:02 London Paddington to Bristol Temple Meads
19:24 Newbury to Bedwyn
19:55 Bedwyn to Newbury
20:13 Swindon to Westbury
20:49 Newbury to Bedwyn
21:16 Westbury to Swindon
21:16 Bedwyn to Newbury
21:53 Newbury to Bedwyn
22:03 London Paddington to Bristol Temple Meads
22:25 Bedwyn to Newbury
22:30 Swindon to Westbury
22:47 Newbury to Bedwyn
Short Run
13:10 Gloucester to Weymouth
13:42 Exeter St Davids to London Paddington
13:50 London Paddington to Great Malvern
13:55 Paignton to London Paddington
14:36 London Paddington to Paignton
15:28 London Paddington to Weston-Super-Mare
15:42 Exeter St Davids to London Paddington
16:32 Great Malvern to London Paddington
16:35 London Paddington to Plymouth
16:50 Plymouth to London Paddington
17:03 London Paddington to Penzance
17:36 London Paddington to Plymouth
18:03 London Paddington to Penzance
18:29 Weston-Super-Mare to London Paddington
18:36 London Paddington to Plymouth
19:04 Paignton to London Paddington
19:30 Cardiff Central to Portsmouth Harbour
20:03 London Paddington to Plymouth
20:30 London Paddington to Weston-Super-Mare
21:04 London Paddington to Plymouth
23:17 Bedwyn to Reading
Delayed
10:04 London Paddington to Penzance
12:03 London Paddington to Penzance
12:15 Penzance to London Paddington
13:03 London Paddington to Plymouth
13:15 Plymouth to London Paddington
14:03 London Paddington to Penzance
14:15 Penzance to London Paddington
15:03 London Paddington to Penzance
15:15 Plymouth to London Paddington
16:03 London Paddington to Penzance
16:15 Penzance to London Paddington
etc
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  • GWR Ask the Director: October 02, 2017
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Author Topic: National Customer Service Week - Ask the Director - questions via Facebook or Twitter please  (Read 8751 times)
ChrisB
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« Reply #15 on: September 27, 2017, 10:19:30 »

Good luck with those. That ad campaign is now superceded by the Famous 5 one just launched; and it would be commercial confidence that they won't answer it - maybe if you asked instead about public money through NR» (Network Rail - home page) investment, you might - but they'll possibly refer you to NR....

There have been many reports on here about pax receiving consequential loss comp on a one-off basis when applied for. Commercial confidence will cover the rest. Good luck, I hope to be proved wrong and you get detailed answers

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TaplowGreen
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« Reply #16 on: September 27, 2017, 11:07:44 »

Good luck with those. That ad campaign is now superceded by the Famous 5 one just launched;

Two campaigns - both expensive, disingenuous and misleading............I guess that's what they pay ad agencies tens of thousands of £ for!  Roll Eyes
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broadgage
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« Reply #17 on: September 27, 2017, 11:37:32 »

The purpose of advertising could be defined as being to "mislead actual or potential customers as to the excellence of the goods or services being offered, but without actually breaking the law"
In most cases, if products or services were as good as claimed, they would sell themselves without advertising.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU (Diesel Multiple Unit) is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
NickB
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« Reply #18 on: October 02, 2017, 16:57:40 »

Phew. 6 questions submitted. I felt my stress rate increasing just writing them.
£5 to charity for every one that gwr address. I think it's a safe bet... 😎

As predicted my money is safe.  Half a dozen limp questions answered by GWR (Great Western Railway) management it what quickly transpired to be a PR (Public Relations) exercise with no substance.

If you are reading this GWR you might wish to reflect on the irony of your hijacking of 'Customer Service Week' for aggrandising self-promotion rather than engaging with the simple  issues that so many of your passengers contacted you about in the hope of being heard - No.1 being your total lack of customer service.
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