Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here]. Register and contribute [here] - it's free.
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
April 26, 2018, 04:16:03 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[106] TransWilts AGM - 28th April 2018
[103] Four track for Filton Bank - ongoing discussion
[77] 50 years since Okehampton to Bere Alston closure
[77] Whats Going On and Why
[49] Turbos on Severn Beach line from 03 Jul 17
[32] Paddington 24/7, channel 5, 21:00 tonight
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Login Register  
Pages: [1] 2 3 ... 8
  Print  
Author Topic: Widespread Ryanair cancellations from September 2017 until March 2018  (Read 9080 times)
IndustryInsider
TransWilts Member
Hero Member
******
Posts: 6360


View Profile
« on: September 16, 2017, 12:51:25 pm »

No doubt feeling sorry for GWR's high current cancellation rate, Ryanair have announced up to 50 flights a day for the next six weeks due to management failure regarding annual leave allocations.  That equates to roughly 2% of all flights they operate, and they hope to increase punctuality from below 80% to a more normal 90%.  Those figures sound familiar!

http://www.bbc.co.uk/news/business-41291483

Logged

To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
ChrisB
TransWilts Member
Hero Member
******
Posts: 9410


View Profile Email
« Reply #1 on: September 16, 2017, 01:34:28 pm »

They changed the annual leave year from April to calendar year, so everyone is trying to take their full leave before Xmas too
Logged
TaplowGreen
Hero Member
*****
Posts: 3417


View Profile
« Reply #2 on: September 16, 2017, 05:59:03 pm »

No doubt feeling sorry for GWR's high current cancellation rate, Ryanair have announced up to 50 flights a day for the next six weeks due to management failure regarding annual leave allocations.  That equates to roughly 2% of all flights they operate, and they hope to increase punctuality from below 80% to a more normal 90%.  Those figures sound familiar!

http://www.bbc.co.uk/news/business-41291483



Ryanair & GWR in a race to the bottom?
Logged
IndustryInsider
TransWilts Member
Hero Member
******
Posts: 6360


View Profile
« Reply #3 on: September 16, 2017, 11:50:24 pm »

I think Southern has nosedived too far for even Ryanair to plummet to.
Logged

To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
grahame
Administrator
Hero Member
*****
Posts: 20052



View Profile WWW Email
« Reply #4 on: September 17, 2017, 07:03:40 am »

A planned 2% reduction of services through the autumn is a more pragmatic way to re-plan than 2% (or even 1.5%) of services being lost on at 12 hours notice or less.    Passengers can know what will run and re-work things in good time rather than being messed around at the last minute. More time can be taken in ensuring that the new service schedule considers the best passenger alternatives, rather than being a cut having to be whatever's operationally easy to cull on the day.

I larfs when I sees 2% and sees it called "WhydeSpread". Troy 19 outa 119 scheduled over the larzt 7 daze 'ere abouts. 15.9% cancellations.
Logged

TransWilts Rail - Linking North to West and South 9 times a day. [see here]
ChrisB
TransWilts Member
Hero Member
******
Posts: 9410


View Profile Email
« Reply #5 on: September 17, 2017, 09:18:04 am »

Except Ruanair haven't cancelled flights for tge whole six weeks, just tge next four days....and are still cancelling just with 24hrs notice. Many reporting their next flight is several days later! Yes, they have to pay hotel & subsistance, but pax may need to be home! At least the next train to Melsksgam isn't this Thursday!
Logged
TaplowGreen
Hero Member
*****
Posts: 3417


View Profile
« Reply #6 on: September 17, 2017, 09:27:29 am »

Except Ruanair haven't cancelled flights for tge whole six weeks, just tge next four days....and are still cancelling just with 24hrs notice. Many reporting their next flight is several days later! Yes, they have to pay hotel & subsistance, but pax may need to be home! At least the next train to Melsksgam isn't this Thursday!

Melsksgam? Is that one of Ryanair's Eastern European hubs?
Logged
ChrisB
TransWilts Member
Hero Member
******
Posts: 9410


View Profile Email
« Reply #7 on: September 17, 2017, 10:11:24 am »

Hmmm....to early for typing on an iphone! Apologies
Logged
Chris from Nailsea
Administrator
Hero Member
*****
Posts: 17329


I am not railway staff


View Profile Email
« Reply #8 on: September 17, 2017, 10:00:36 pm »

An update, from the BBC:

Quote
Ryanair cancels flights after 'messing up' pilot holidays

Ryanair cancelled 82 flights on Sunday after admitting it had "messed up" the planning of its pilots' holidays.

The budget airline said on Saturday that it would cancel 40-50 flights every day for the next six weeks.

Marketing officer Kenny Jacobs said affected customers with bookings up to 20 September had been informed. "We have messed up in the planning of pilot holidays and we're working hard to fix that," he said.

Most of the cancellations are due to a backlog of staff leave which has seen large numbers of the airline's staff book holidays towards the end of the year.

The airline is changing its holiday year, which currently runs from April to March, to run from January to December instead.

Rynanair said the shift meant it had to allocate annual leave to pilots in September and October.

The cancellations could affect up to 285,000 passengers, who will be offered alternative flights or refunds.

Mr Jacobs said affected customers would have been sent an email. "We advise customers to check the email address used to make their booking," he added.

A page on the Ryanair website details flights cancelled up until 20 September. It says 56 flights are cancelled on Monday, 55 on Tuesday, and 53 on Wednesday.

Ryanair has said that less than 2% of its flights would be cancelled and the move would help it hit its annual punctuality target of 90%.

But passengers have complained about the resulting uncertainty.


Logged

William Huskisson MP was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
Chris from Nailsea
Administrator
Hero Member
*****
Posts: 17329


I am not railway staff


View Profile Email
« Reply #9 on: September 18, 2017, 05:18:26 pm »

A further update, from the BBC:

Quote
Ryanair faces 20m euro compensation bill over cancellations

Ryanair could face up to 20m euros (18m) in compensation claims after cancelling thousands of flights due to a shortage of pilots, it has warned.

The budget airline plans to cancel 40-50 flights every day for the next six weeks, after it admitted it had "messed up" the planning of pilot holidays.

An internal memo seen by the BBC suggests the pilot shortage could continue until the end of the year. There is no suggestion this means the disruption will extend beyond October.

In a letter to pilots, chief operations officer Michael Hickey said the firm's crewing forecast to the end of December was "for tighter pilot numbers". The letter shows Ryanair pilots were only informed on 13 September of the staff shortage facing the company yet Mr Hickey outlined that it knew last year they may face a leave backlog.

Pilots have been asked to work during their booked holiday to cover the gaps and their rota pattern is also likely to be disrupted. In the letter, Mr Hickey said these pilots would be "helping protect the integrity of the operation during the remainder of the flight year".

Ryanair also faces pressure to publish a full list of the flights it plans to cancel every day amid growing anger among customers. So far it has only published a list of affected flights up until Wednesday.

Consumer rights group Which? said: "It's essential that Ryanair release a full list of flights that will be affected so that passengers have as much time as possible to make alternate arrangements."

The airline has blamed a backlog of staff leave for the disruption, which could affect up to 400,000 passengers.

Ryanair is changing its holiday year, which currently runs from April to March, to run from January to December instead. This has led to large numbers of its staff taking holidays in September and October.

Reports on Monday also suggested recruitment problems were affecting the airline and that it had lost pilots to rival Norwegian Air.

A Norwegian spokesperson said: "We can confirm that 140 pilots have joined us from Ryanair this year. Pilot recruitment is also underway for more pilots for our new Dublin base opening later this year."

The airline has promised affected customers alternative flights or refunds. However, many have reacted angrily to the cancellations on social media and called for a full list of affected flights to be released.

Shares in Ryanair were down 2% on Monday afternoon.


Logged

William Huskisson MP was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
Chris from Nailsea
Administrator
Hero Member
*****
Posts: 17329


I am not railway staff


View Profile Email
« Reply #10 on: September 18, 2017, 07:02:33 pm »

A further development, reported by the BBC:

Quote
Ryanair to publish full list of cancellations



Ryanair customers whose flights are being cancelled, will receive an email by this evening informing them, chief executive Michael O'Leary has said.

The budget airline plans to cancel 40-50 flights every day for the next six weeks, after it admitted it had "messed up" the planning of pilot holidays.

The details of all the cancelled flights will be on the Ryanair website over the next 24 hours, the firm said.

Mr O'Leary said most people would still be able to fly on the same day. If not, they would be moved to flights the day before or the day after and the airline would meet its obligations over compensation.

The airline said it was cancelling flights at airports where it runs the busiest schedules, so it would be easier to accommodate passengers on alternative flights.

That will include flights operating out of the following airports: Barcelona, Brussels, Dublin, Lisbon, London Stansted, Madrid, Milan Bergamo, Porto and Rome Fiumi.

Mr O'Leary said around 400,000 passengers would be directly affected, but he said a decision had been made to disrupt the plans of 2% of travellers in order to offer a better service to the remaining customers.

Changes to the way the airline organises its holiday year have left Ryanair with a backlog of staff leave, meaning there is a shortage of pilots on standby over the next six weeks.

That meant any minor disruptions to flights were causing knock-on delays, because the airline did not have the flexibility it needed from back-up crews, said Mr O'Leary.

After 1 November, when the lighter winter schedule begins, there will not be any need for cancellations, he said.

He said they were also asking to buy back leave from pilots and alter the holiday schedule.

Mr O'Leary said Ryanair would honour all of its obligations to compensate passengers under EU regulations but would not book passengers onto flights with rival carriers.
"We will not pay for flights on other airlines, no. It is not part of the EU261 entitlement," he said, referring to European passenger rights legislation.

He said the airline did not have an overall shortage of pilots, but said they had "messed up" the rosters for September and October. "This is our mess-up. When we make a mess in Ryanair we come out with our hands up," he said. "We try to explain why we've made the mess and we will pay compensation to those passengers who are entitled to compensation, which will be those flights that are cancelled over the next two weeks."

If passengers are given more than 14 days notice of a cancellation, they are not entitled to compensation.


Logged

William Huskisson MP was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
bignosemac
TransWilts Member
Hero Member
******
Posts: 15393


View Profile
« Reply #11 on: September 18, 2017, 07:25:18 pm »

That's how the head of a business should respond to customers when they mess up.

Take note Mark Hopwood.

And to those saying "Network Rail blah blah blah... DfT blah blah blah..." the put upon travellers in the west are customers of GWR. The buck stops with Mr Hopwood. 
Logged

Lover of trains and all things rail related. That love and enjoyment has been severely dented in recent years by FGW/GWR.
SandTEngineer
Hero Member
*****
Posts: 1943


In a Linemans Hut in the far Southwest


View Profile
« Reply #12 on: September 18, 2017, 07:27:59 pm »

Hang on a minute BNM.  Its taken them 2 days to get to this point and I much suspect intense press publicity and a falling share price might have something to do with it, rather than concerns for passengers.....
Logged

Out of this nettle, Danger, we pluck this flower, Safety.
[Henry IV, Part 1, Act 2, Scene 3]
Timmer
Global Moderator
Hero Member
*****
Posts: 4348


View Profile
« Reply #13 on: September 18, 2017, 07:37:08 pm »

Will all be forgotten about in a few weeks time. The lure of cheap flights will continue to be the draw to flying Ryanair no matter how c**p they are in some people's eyes. Money talks.
Logged
bignosemac
TransWilts Member
Hero Member
******
Posts: 15393


View Profile
« Reply #14 on: September 18, 2017, 09:32:18 pm »

Hang on a minute BNM.  Its taken them 2 days to get to this point and I much suspect intense press publicity and a falling share price might have something to do with it, rather than concerns for passengers.....

2 days to get their house in order? Remarkably quick response.

Meanwhile at GWR towers...



Logged

Lover of trains and all things rail related. That love and enjoyment has been severely dented in recent years by FGW/GWR.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1] 2 3 ... 8
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants