Delay/Repay-where would I start with this one?

[whole diary]

[BerkshireBugsy]

Because the ticket from Reading to Andover (any time return) only cost £16.10 I probably won't try and claim a refund but did wonder where I would start?

One day this week my journeys suffered the following delays (I think these happened on the same day but it's the principle that I am asking about)

Morning
From Reading to Basingsoke (cows on line) delayed over 30 minutes
From Basingstoke to Andover - delays of over 30 minutes due to signalling problems

Afternoon
From Andoover back to Basingsoke - routed back via Salisbury and Southampton meaning a journey should have taken 16 minutes took nearly an hour

So who would apply to for compensation? the morning leg had delays with two different TOCs^▸ (Train Operating Company) so what would happen there?

Just curious!

[ChrisB]

Cows on the Line are outside of railway control & thus don't count for compensation.
(although I have argued unsuccessfully in the past that NR^» (Network Rail - home page) are responsible for all line-side fencing and thus could be within railway control - their argument is that a farmer could leave a gate open, so is considered outside their control)

So a claim to whoever ran SWT^▸ (South West Trains)/SWR^» (South Western Railway - about) at the time of the signalling problems should get your outward claim.

You need to ascertain why you were re-routed in order to provide further info.

[BerkshireBugsy]

Cows on the Line are outside of railway control & thus don't count for compensation.
(although I have argued unsuccessfully in the past that NR^» (Network Rail - home page) are responsible for all line-side fencing and thus could be within railway control - their argument is that a farmer could leave a gate open, so is considered outside their control)

So a claim to whoever ran SWT^▸ (South West Trains)/SWR^» (South Western Railway - about) at the time of the signalling problems should get your outward claim.

You need to ascertain why you were re-routed in order to provide further info.

Thanks Chris. The rerouting was due to a broken down freight train which we literally went over on the way back from Southampton to Basingstoke. I guess there aren't too many places on that route where there are tracks that pass over each other - but I stand to be corrected!

[ChrisB]

In which case, the return claim to the operator of your original train(s) for the return journey

[BerkshireBugsy]

In which case, the return claim to the operator of your original train(s) for the return journey

Many thanks Chris