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Author Topic: IETs into passenger service from 16 Oct 2017 and subsequent performance issues  (Read 52630 times)
Timmer
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« Reply #615 on: July 04, 2018, 02:20:28 pm »

My feelings about downgrading from a buffet to a trolley are well known, but a study of customer reviews suggests that many people expect a buffet on an intercity service, not just me.
The absence of reservations, hard and small seats, non functioning air conditioning, and limited luggage space are all frequent causes of complaint.
You can thank Dft for all that you have listed to be wrong with the new trains on the GW network. Be interesting to see what the feedback is like once they start running on the East Coast mainline.
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broadgage
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« Reply #616 on: July 04, 2018, 02:29:01 pm »

I suspect that the East Coast units wont be as bad as the GWR ones.
Firstly, I think that East coast passengers are still allowed a buffet, the "no buffet" downgrade was a GWR thing.
Secondly they might work better, lessons might have been learnt from the failed introduction on GWR.
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"When customers say that they want a seat, they dont mean they want to sit with their knees behind their ears so that 4 more can sit down. They mean that they want an extra coach so that 74 more can sit down"
"Capacity on intercity routes should be about number of vehicles, not compressing people"
Four Track, Now!
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« Reply #617 on: July 04, 2018, 03:03:41 pm »

Meanwhile, I had my first encounter with a full-sized IET today, at Tiverton Parkway:







It wasn't burdened with passengers obviously - 5Z05 was running to Paignton as a testing / training run.
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Richard Fairhurst
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« Reply #618 on: July 04, 2018, 03:44:24 pm »

My feelings about downgrading from a buffet to a trolley are well known, but a study of customer reviews suggests that many people expect a buffet on an intercity service, not just me.

It's the worst of both worlds. The same trains are running on intercity services (like London-Penzance) without a full buffet, as well as on outer-commuter services (like London-Oxford) where they waste 20 seats worth of space on an unnecessary kitchen.
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bobm
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« Reply #619 on: July 04, 2018, 04:56:06 pm »

I have now made 30 journeys on IETs and I have noticed in recent weeks the reservation system has been working more often than it hasn't - although yesterday it seemed to be case of "belt and braces" with both paper tickets and the electronic displays.  At least they agreed with each other!



One other thing I did notice yesterday however was a localised fault with the aircon.  An area of four rows of seats on one side of the train were all noticeably warmer than those around them.  On an HST it has always been a case of all or nothing.  Seems the systems on the IET might be more modular.
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FarWestJohn
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« Reply #620 on: July 04, 2018, 06:26:57 pm »

After 40 years of amazing technical advances since the introduction of HSTs we finish up with a mediocre under floor electro-diesel train. Sadly we could not even design and build it in the UK. I find it amazing that there is no UK owned company that can build our trains.
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bobm
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« Reply #621 on: July 04, 2018, 06:30:16 pm »

We gave football to the world and we can no longer win it....  oh hang on.  Grin
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SandTEngineer
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« Reply #622 on: July 04, 2018, 06:41:10 pm »

After 40 years of amazing technical advances since the introduction of HSTs we finish up with a mediocre under floor electro-diesel train. Sadly we could not even design and build it in the UK. I find it amazing that there is no UK owned company that can build our trains.

Never mind, it will all change next March and all train manufacture will return to the UK...... Roll Eyes
« Last Edit: July 04, 2018, 06:54:34 pm by SandTEngineer » Logged

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SandTEngineer
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« Reply #623 on: July 04, 2018, 06:53:10 pm »

It would appear now (well, today at least) that service introduction to the far Southwest has been deferred from 16 July 2018 to 20 August 2018.
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TaplowGreen
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« Reply #624 on: July 04, 2018, 06:59:13 pm »

It would appear now (well, today at least) that service introduction to the far Southwest has been deferred from 16 July 2018 to 20 August 2018.

...will there be enough HSTs left to maintain the service?
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SandTEngineer
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« Reply #625 on: July 04, 2018, 07:24:45 pm »

It would appear now (well, today at least) that service introduction to the far Southwest has been deferred from 16 July 2018 to 20 August 2018.

...will there be enough HSTs left to maintain the service?

Probably not (cue lots of cancellations during the peak summer season).  Its apparently due to "more drivers than usual needing to be trained"..... Tongue Roll Eyes
« Last Edit: July 04, 2018, 07:30:59 pm by SandTEngineer » Logged

Out of this nettle, Danger, we pluck this flower, Safety.
[Henry IV, Part 1, Act 2, Scene 3]
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« Reply #626 on: July 04, 2018, 09:40:40 pm »

Never mind, it will all change next March and all train manufacture will return to the UK...... Roll Eyes

Can we have a "Haha" button please?  Grin
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grahame
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« Reply #627 on: July 04, 2018, 11:00:01 pm »

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TransWilts Rail - Linking North to West and South 9 times a day. [see here]
sikejsudjek3
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« Reply #628 on: July 05, 2018, 04:43:09 pm »

I think that the new stock they are being trained on is a ghost train to go with the invisible CEO....
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broadgage
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« Reply #629 on: July 05, 2018, 05:05:30 pm »

I have had another very negative report from a relative about the new trains.

They booked a seat, but as is the norm with the new DMUs, bookings were not honoured.
The train was dangerously overcrowded with air conditioning not working.
They could not walk to the buffet, and seemed very surprised when I told them that the new trains don't have one.
No refreshment trolley was seen between London and Cardiff.

This was a return journey, no seats, refreshments, reservations or air conditioning in either direction.
With no prompting from me they remarked "I did not know that we where getting Virgin Voyagers"

Whilst the disappointment of one customer does not prove much, such experiences seem to be the norm.


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"When customers say that they want a seat, they dont mean they want to sit with their knees behind their ears so that 4 more can sit down. They mean that they want an extra coach so that 74 more can sit down"
"Capacity on intercity routes should be about number of vehicles, not compressing people"
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