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Author Topic: IETs into passenger service from 16 Oct 2017 and subsequent performance issues  (Read 60995 times)
charles_uk
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« Reply #450 on: May 17, 2018, 12:38:01 pm »


That particular Twitter account has been pulled/deleted/removed since yesterday evening. It was a fairly dormant account with just a handful of tweets - the last before the one referred to above being in January.
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TaplowGreen
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« Reply #451 on: May 21, 2018, 09:32:39 am »

Lots of these today...…………………..


09:30 London Paddington to Bristol Temple Meads due 11:09


Facilities on the 09:30 London Paddington to Bristol Temple Meads due 11:09.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 5 coaches instead of 10.
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old original
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« Reply #452 on: May 21, 2018, 05:00:46 pm »

Here's one I learnt today. Delay to the 10.00 Penzance to London due to the fact that an IET can't pass a HST at Redruth due to clearance issues!!
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7 Billion people on a wet rock - of course we're not happy
broadgage
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« Reply #453 on: May 22, 2018, 08:16:34 am »

Lots of these today...…………………..


09:30 London Paddington to Bristol Temple Meads due 11:09


Facilities on the 09:30 London Paddington to Bristol Temple Meads due 11:09.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 5 coaches instead of 10.

And broadly similar today, with about 15 short formations consisting of a 5 car instead of 10 car.
Also several 8 car instead of 10 car, suggesting an HST instead of an IET.
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"When customers say that they want a seat, they dont mean they want to sit with their knees behind their ears so that 4 more can sit down. They mean that they want an extra coach so that 74 more can sit down"
"Capacity on intercity routes should be about number of vehicles, not compressing people"
a-driver
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« Reply #454 on: May 22, 2018, 09:37:07 am »

Lots of these today...…………………..


09:30 London Paddington to Bristol Temple Meads due 11:09


Facilities on the 09:30 London Paddington to Bristol Temple Meads due 11:09.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 5 coaches instead of 10.

And broadly similar today, with about 15 short formations consisting of a 5 car instead of 10 car.
Also several 8 car instead of 10 car, suggesting an HST instead of an IET.

Some, if not all, are enforced by the DfT to release units for driver training. There’s over 40 drivers who have completed the theory but need practical handling but there’s no units available.
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WelshBluebird
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« Reply #455 on: May 22, 2018, 10:45:28 am »

Lots of these today...…………………..


09:30 London Paddington to Bristol Temple Meads due 11:09


Facilities on the 09:30 London Paddington to Bristol Temple Meads due 11:09.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 5 coaches instead of 10.

And broadly similar today, with about 15 short formations consisting of a 5 car instead of 10 car.
Also several 8 car instead of 10 car, suggesting an HST instead of an IET.

Some, if not all, are enforced by the DfT to release units for driver training. There’s over 40 drivers who have completed the theory but need practical handling but there’s no units available.

In which case why can GWR not just be honest? Because saying it is because of repairs or just "we don't know" (which is the answer I got over the weekend) when they know the actual reason just is not on.
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TaplowGreen
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« Reply #456 on: May 22, 2018, 10:48:51 am »

Lots of these today...…………………..


09:30 London Paddington to Bristol Temple Meads due 11:09


Facilities on the 09:30 London Paddington to Bristol Temple Meads due 11:09.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 5 coaches instead of 10.

And broadly similar today, with about 15 short formations consisting of a 5 car instead of 10 car.
Also several 8 car instead of 10 car, suggesting an HST instead of an IET.

Some, if not all, are enforced by the DfT to release units for driver training. There’s over 40 drivers who have completed the theory but need practical handling but there’s no units available.

In which case why can GWR not just be honest? Because saying it is because of repairs or just "we don't know" (which is the answer I got over the weekend) when they know the actual reason just is not on.

Because revealing the truth would further expose their ineptitude.
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broadgage
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« Reply #457 on: May 22, 2018, 11:13:04 am »

When the adverts were telling us how wonderful the new trains would be, perhaps it might have been more honest to state the following.

"Whilst we aspire to run full length trains in the future, initially many services will be of only 5 cars. This is due to staff training, and due to the withdrawal of the old trains before enough new ones are available"

"In order to maximise the number of seats, the new trains have no buffet. Subject to availability of staff we hope to provide a trolley service in at least part of the train. Future aspirations include a wider range of goods from an improved design of trolley. We also hope in future to provide some form of hot snack service in standard class, though more work is required as to how best to achieve this"

And did my crystal ball not forecast regular short formations ? And did not a number of respected members rubbish such predictions as being unduly negative ?
It was widely suggested that I should "wait and see" before offering such criticism. Well I HAVE waited and have now observed routine short formations.

I do not recall speculating in any detail on the reason for short formations, staff shortage, lack of working trains, training or other reasons. I simply based my forecast on observations of other new trains, including class 159s, networkers, and voyagers.
"If short units are available, then they will end up being used on busy services"
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"When customers say that they want a seat, they dont mean they want to sit with their knees behind their ears so that 4 more can sit down. They mean that they want an extra coach so that 74 more can sit down"
"Capacity on intercity routes should be about number of vehicles, not compressing people"
TaplowGreen
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« Reply #458 on: May 22, 2018, 11:18:30 am »

When the adverts were telling us how wonderful the new trains would be, perhaps it might have been more honest to state the following.

"Whilst we aspire to run full length trains in the future, initially many services will be of only 5 cars. This is due to staff training, and due to the withdrawal of the old trains before enough new ones are available"

"In order to maximise the number of seats, the new trains have no buffet. Subject to availability of staff we hope to provide a trolley service in at least part of the train. Future aspirations include a wider range of goods from an improved design of trolley. We also hope in future to provide some form of hot snack service in standard class, though more work is required as to how best to achieve this"


Absolutely nails it.
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a-driver
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« Reply #459 on: May 22, 2018, 11:26:22 am »

Lots of these today...…………………..


09:30 London Paddington to Bristol Temple Meads due 11:09


Facilities on the 09:30 London Paddington to Bristol Temple Meads due 11:09.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 5 coaches instead of 10.

And broadly similar today, with about 15 short formations consisting of a 5 car instead of 10 car.
Also several 8 car instead of 10 car, suggesting an HST instead of an IET.

Some, if not all, are enforced by the DfT to release units for driver training. There’s over 40 drivers who have completed the theory but need practical handling but there’s no units available.

In which case why can GWR not just be honest? Because saying it is because of repairs or just "we don't know" (which is the answer I got over the weekend) when they know the actual reason just is not on.

Because revealing the truth would further expose their ineptitude.

This could be the instruction from the DfT or it’s just the way it’s coded for reporting and attribution purposes.
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Timmer
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« Reply #460 on: May 22, 2018, 11:47:47 am »

Not going to happen but perhaps they need an 'under orders from Dft' code.
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a-driver
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« Reply #461 on: May 22, 2018, 11:51:59 am »

Not going to happen but perhaps they need an 'under orders from Dft' code.


Except the DfT distances itself from operational decisions. Admitting a level of involvement opens them up to criticism. That’s what they pay private companies to do!!
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WelshBluebird
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« Reply #462 on: May 22, 2018, 01:35:32 pm »

Even if they are under orders to not blame the DfT, surely there is a code for staff training, or the need for units elsewhere, that better covers this situation? No need to even mention the DfT?
« Last Edit: May 22, 2018, 01:44:24 pm by WelshBluebird » Logged
IndustryInsider
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« Reply #463 on: May 22, 2018, 01:59:53 pm »

Broadgage is certainly correct in that the transitional phase has been particularly badly managed, regardless of who is to blame.
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To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
froome
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« Reply #464 on: May 23, 2018, 08:06:07 am »

I have now travelled on about 5 IET services, and apart from the short formations, the worst issue for me has been the wrong announcements that are made in the train and wrong information shown on the internal screens. All 5 journeys have had this problem. Some have come from what I assume is a preset computer system which hasn't been set to the actual journey, so that, for instance on my journey yesterday, the screens showed and the announcements made said that after Reading the next stop would be Swindon, when the train was actually due to stop at Didcot Parkway. The screens also stated that the train would terminate at Temple Meads, when it was actually terminating at Weston-super-Mare. On a previous journey on an IET I made just from Temple Meads to Bath Spa, the announcements started to announce our arrival at Bath Spa before we got to Keynsham, and then started announcing that the next stop would be Chippenham just after we had gone though Keynsham.

The problem with all of this, is that many travellers will be left thoroughly confused, and some may well get off at the wrong station. It's not as if we don't get any tourists on this line, and if I heard this sort of misinformation as a first time traveller, I might well make a bad mistake, and even if not, would be put off from using the service again.

What is going on with the communications system that has meant issues like these still seem to be happening all the time?
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