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Author Topic: If only GWR had this issue.....  (Read 800 times)
IanL
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« on: November 16, 2017, 03:38:30 pm »


Japanese train co apologies for train that departed 20s early:

http://www.bbc.co.uk/news/world-asia-42009839
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TaplowGreen
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« Reply #1 on: November 16, 2017, 05:25:36 pm »


Japanese train co apologies for train that departed 20s early:

http://www.bbc.co.uk/news/world-asia-42009839

I don't think GWR management have ever "sincerely" apologised for anything!
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didcotdean
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« Reply #2 on: November 16, 2017, 05:40:10 pm »

Here is the original apology (in Japanese): http://www.mir.co.jp/company/release/2017/post_109.html

The cause apparently: The crew did not sufficiently check the departure time and performed the departure operation 20 seconds early.

Action: We taught the crew so that the basic actions to prevent recurrence are thoroughly carried out.

Best bit is:

"Please note that there are no customer complaints in this matter."
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rogerw
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« Reply #3 on: November 16, 2017, 05:42:57 pm »

South west trains did this on a very regular basis as the door closing sequence rarely took more than 10 secs of the 30 secs allowed.
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I like to travel.  It lets me feel I'm getting somewhere.
Bmblbzzz
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« Reply #4 on: November 17, 2017, 09:36:37 am »

A train that leaves early is potentially more of a problem for passengers than one which leaves late. I don't think 20 or even 30 seconds will make a difference though.
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Day return to Infinity, please.
IndustryInsider
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« Reply #5 on: November 17, 2017, 10:29:38 am »

I see countless trains leave early due to over zealous dispatch, though never an apology!  Cheesy
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