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Author Topic: Learning where GWR's priorities lie ...  (Read 6103 times)
TaplowGreen
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« Reply #15 on: November 26, 2017, 12:05:46 pm »

I’m expecting a very bruising Christmas period.  Several things are likely to combine:

 Jam tomorrow is quite rightly not currently cutting it with many though!



Mainly because we've been promised "Jam tomorrow" and numerous variations of "Manana Manana" by First/GWR/the railways  for years, and (quite rightly) they are no longer trusted as they fail to deliver.
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Adelante_CCT
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« Reply #16 on: November 26, 2017, 01:51:07 pm »

For how many more years will we be told "manana, manana"?

although I do wonder when "Manana, manana" etc etc is going to end

the constant "manana manana"

the same as always - "Manana Manana"  Roll Eyes

What frustrates a lot of people is the "manana, manana".

.............manana, manana, manana............. Roll Eyes

"Manana Manana"

..............one more "Manana Manana" type response and I will probably find him and insert a GWR whistle somewhere painful.........

.....I heard nothing other than the usual "Manana" platitudes from the usual sources

- the GWR mantra is always "Manana Manana" -

" and numerous variations of "Manana Manana" by First/GWR/the railways/TG  for years,
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TaplowGreen
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« Reply #17 on: November 26, 2017, 02:58:50 pm »

Blimey you've got some time on your hands! 😂   

(Quite flattered that you took so much trouble just to help me prove the point though!)
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IndustryInsider
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« Reply #18 on: November 26, 2017, 03:36:11 pm »

Mainly because we've been promised "Jam tomorrow" and numerous variations of "Manana Manana" by First/GWR/the railways  for years, and (quite rightly) they are no longer trusted as they fail to deliver.

At least we have seen real progress this year though.  The 387s have been introduced and are proving very reliable, the IET’s have (opening day PR disaster aside) settled in pretty nicely with largely favourable reviews.  Had seats been a bit softer on both trains then there would have been widespread praise!

Also, new electrification equipment has so far proven to be very reliable, and we have started the Turbo cascade to the west, though with initial punctuality problems on the Severn Beach route.

At the start of next year 387s will take over nearly all suburban trains into Paddington throughout the day, and Crossrail trains will soon start testing and then be in use between Heathrow and Paddington from May.  IET’s will have taken over the majority of HST work by the end of the year, and the west should see short-formed HSTs and Turbos arrive in numbers significant enough to bolster capacity there.

I’m optimistic that Sunday’s will be brought into the working week for drivers, which should make weekend planning much easier, and several training courses of drivers will complete to increase numbers of staff.

Still a lot of hurdles to overcome though.  Lots of training, lots of ‘new’ things to bed in, and lots to be done to get the public back on side.

Oh, and I thought it was “Manyana manyana”?
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ChrisB
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« Reply #19 on: November 26, 2017, 03:58:31 pm »

The aforementioned likely driver shortages on 24th & 31st will combine with the strikes on XC causing severe overcrowding possible on the Cheltenham /Devon / Cornwall axis
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bignosemac
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« Reply #20 on: November 26, 2017, 04:41:33 pm »

Still a lot of hurdles to overcome though. 

I predict one of those hurdles will be the RMT. GWR must surely be on their list to manufacture a strike. They are working their way through the TOCs.
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IndustryInsider
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« Reply #21 on: November 26, 2017, 05:02:33 pm »

Well, so far the unions have struck deals with GWR to avoid it.  That could be described as good negotiating by GWR, or just delaying tactics hoping that the situation currently affecting SWR, Southern, Northern and Merseyrail will be resolved one way or the other before the new franchise is let.  Surely it has to be?  I suspect any new prospective franchisee holder will be watching that position closely, and the outcome will determine the path they follow in the new franchise.
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Timmer
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« Reply #22 on: November 26, 2017, 06:00:32 pm »

The aforementioned likely driver shortages on 24th & 31st will combine with the strikes on XC causing severe overcrowding possible on the Cheltenham /Devon / Cornwall axis
Best get your travel by rail complete by the 23rd then. Though for some this may not be possible so will just have to hope their train actually runs on the 24th. Anyone would think the state runs our railway network not private companies.
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Timmer
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« Reply #23 on: November 26, 2017, 06:15:47 pm »

Not everyone was pleased with the service provided by GWR yesterday:
http://www.bathchronicle.co.uk/news/bath-news/anger-hundreds-queue-bath-overcrowded-835543

Could have just cut and paste last year’s article. Again why do people insist on travelling to the market on a weekend? If you are that keen on visiting sheds full of expensive items, take a day off during the week when there is less people around. Much more enjoyable experience.
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TaplowGreen
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« Reply #24 on: November 26, 2017, 06:57:50 pm »

Not everyone was pleased with the service provided by GWR yesterday:
http://www.bathchronicle.co.uk/news/bath-news/anger-hundreds-queue-bath-overcrowded-835543

Could have just cut and paste last year’s article. Again why do people insist on travelling to the market on a weekend? If you are that keen on visiting sheds full of expensive items, take a day off during the week when there is less people around. Much more enjoyable experience.

Not everyone necessarily has the option to take time off in the way you suggest, that's an incredibly blasé attitude.....we all know that the railways are totally unable to cope with well publicised events causing increased demand, whether it's major sporting events, Maundy Thursday etc etc, that's what needs to be addressed, not attempting a fundamental shift in customer behaviour.

The best organisations adapt their model around the needs of their customers, the worst  (generally but not exclusively  public/quasi public sector monopolies) expect it to work the other way around.
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Richard Fairhurst
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« Reply #25 on: November 26, 2017, 07:25:02 pm »

Blimey you've got some time on your hands! 😂 

Either that or Adelante_CCT knows how to Google!

https://www.google.co.uk/search?q=site%3Afirstgreatwestern.info+"manana+manana"

(The 'site:' modifier on Google is one of their most useful features - strongly recommend it.)
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PhilWakely
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« Reply #26 on: November 26, 2017, 07:53:51 pm »

Not everyone was pleased with the service provided by GWR yesterday:
http://www.bathchronicle.co.uk/news/bath-news/anger-hundreds-queue-bath-overcrowded-835543
.....

I do like this response from the GWR Twitter team....
Quote
One response advised that passengers who have to stand for their journey despite having a reserved seat can claim compensation.
It doesn't say that passengers will actually get compensation - just 'can claim compensation'. 
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TaplowGreen
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« Reply #27 on: November 26, 2017, 08:06:17 pm »

Blimey you've got some time on your hands! 😂 

Either that or Adelante_CCT knows how to Google!

https://www.google.co.uk/search?q=site%3Afirstgreatwestern.info+"manana+manana"

(The 'site:' modifier on Google is one of their most useful features - strongly recommend it.)

Bit busy now but I'll check it out.......tomorrow perhaps? 😉
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grahame
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« Reply #28 on: November 26, 2017, 08:08:52 pm »

Blimey you've got some time on your hands! 😂 

Either that or Adelante_CCT knows how to Google!

https://www.google.co.uk/search?q=site%3Afirstgreatwestern.info+"manana+manana"

(The 'site:' modifier on Google is one of their most useful features - strongly recommend it.)

Bit busy now but I'll check it out.......tomorrow perhaps? 😉

or even http://www.wellho.net/demo/csp.php?search=manana&submit=Search&advanced=0 will find the threads - that's a link from the quick search box at the top of our pages (rather than the broken advanced search)
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plymothian
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« Reply #29 on: November 26, 2017, 08:09:48 pm »

So on one hand we have passengers complaining that GWR are pulling services to add 24 additional trains to Bath, and on the other, passengers complaining that 24 additional trains are not enough.

So perhaps GWR should just pull all trains from everywhere else to run Bristol - Bath and that will shut up the market goers and Counsellors.
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