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January 23, 2018, 08:17:41 AM *
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Author Topic: Isolated at Melksham Station - any suggestions, anyone?  (Read 527 times)
richwarwicker
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« Reply #15 on: December 10, 2017, 05:09:02 PM »

I walked past the point at bodmin parkway and a lady was asking through it which emergency service was required.
I assumed someone must have recently pressed emergency.
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Rob on the hill
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« Reply #16 on: December 10, 2017, 05:24:46 PM »

Other transport or overnight accommodation has to be offered.

I wonder if telling people they should have turned up two and a half hours earlier and caught the previous train constitutes an offer of other transport?   Even supposing they can get in touch to be told ...

And in any case they've just cancelled the previous one that they were suggesting ... so the last Swindon to Westbury of the day has already left!

The 17.18 has just left Swindon for Westbury, so perhaps staff made it to work after all!
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grahame
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« Reply #17 on: December 10, 2017, 05:54:50 PM »

The 17.18 has just left Swindon for Westbury, so perhaps staff made it to work after all!

Still showing "cancelled" on Journey check.   Next round trip re-instated but final northbound lost ... perhaps we need a probability indicator ...

I do appreciate the battle it must be to keep trains running through what looks like harsh weather; no settling snow here, but I have see the white elsewhere!
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TransWilts Rail - Linking North to West and South 9 times a day. [see here]
bignosemac
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« Reply #18 on: December 10, 2017, 06:58:44 PM »

What rule or regulation does one quote if refused?

The National Rail Conditions of Travel. And if there's a refusal to help then you pay for transport/accommodation out if your own pocket and then complain. When the complaint is not upheld/ignored you then sue for breach of contract. When the TOC then fails to turn up in court you get a default judgement. When the TOC doesn't pay, you send bailiffs to their head office. There's a recent precedent.

Oh, and not forgetting the Consumer Act 2015 allows you to seek damages as well as your claim and costs.
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Lover of trains and all things rail related. That love and enjoyment has been severely dented in recent years by FGW/GWR.
ChrisB
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« Reply #19 on: December 11, 2017, 10:51:15 AM »

There's a recent precedent.

Is it this one?
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Chris from Nailsea
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« Reply #20 on: December 11, 2017, 03:40:13 PM »

Yes, it is - the case discussed previously on the Coffee Shop forum, at http://www.firstgreatwestern.info/coffeeshop/index.php?topic=19097.0  Smiley

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William Huskisson MP was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
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