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Author Topic: IEP between Bristol and WSM  (Read 1037 times)
bignosemac
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« Reply #15 on: August 10, 2018, 07:51:38 pm »

Paddington staff are all rude, I asked if First Class was at the front or the rear and they snapped “I don’t know”. Elsewhere on the network I feel GWR provide great information and customer service.

Paddington staff are (largely ?) Network Rail ... so only agents for GWR

Has there been a change? Ticket office, concourse customer services/floor walkers, gateline and despatchers are all GWR employees arent they?

Network Rail customer facing staff at Paddington seem limited to Passenger Assistance.
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Former FGW/GWR regular passenger. No more. Despicable company.
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