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Author Topic: 2018 cancellation and amendment log  (Read 35509 times)
grahame
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« Reply #465 on: August 31, 2018, 08:08:49 pm »

Quote
17:41 Cheltenham Spa to Southampton Central due 20:44
17:41 Cheltenham Spa to Southampton Central due 20:44 was terminated at Gloucester.
It will no longer call at Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham, Trowbridge, Westbury, Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a member of on-train staff being taken ill.

Quote
18:48 Swindon to Southampton Central due 20:44
An additional train service has been planned to operate as shown 18:48 Swindon to Southampton Central due 20:44.
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bobm
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« Reply #466 on: September 01, 2018, 06:48:23 am »

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07:33 Westbury to Swindon due 08:20
07:33 Westbury to Swindon due 08:20 will be cancelled.
This is due to the train conductor being taken ill.

Quote
08:36 Swindon to Westbury due 09:20
08:36 Swindon to Westbury due 09:20 will be cancelled.
This is due to the train conductor being taken ill.

Quote
09:30 Westbury to Swindon due 10:20
09:30 Westbury to Swindon due 10:20 will be cancelled.
This is due to the train conductor being taken ill.

Quote
10:36 Swindon to Westbury due 11:20
10:36 Swindon to Westbury due 11:20 will be cancelled.
This is due to the train conductor being taken ill.

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bobm
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« Reply #467 on: September 01, 2018, 06:53:25 am »

Two more

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13:32 Westbury to Swindon due 14:20
13:32 Westbury to Swindon due 14:20 will be cancelled.
This is due to the train conductor being taken ill.

Quote
14:36 Swindon to Westbury due 15:20
14:36 Swindon to Westbury due 15:20 will be cancelled.
This is due to the train conductor being taken ill.

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grahame
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« Reply #468 on: September 01, 2018, 07:56:11 am »

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Train Cancellations
07:33 Westbury to Swindon due 08:20
08:36 Swindon to Westbury due 09:20
09:30 Westbury to Swindon due 10:20
10:36 Swindon to Westbury due 11:20
13:32 Westbury to Swindon due 14:20
14:36 Swindon to Westbury due 15:20

So there's a single train at 08:22 from Westbury to Swindon then nothing to 15:06
First train of the day Swindon to Westbury at 15:22

"This is due to the train conductor being taken ill."

Things like this happen. But they happen to GWR far far far too often.  I used to run a 24 business operation, and staff occasionally called in sick or even had to be sent home.   And we had contingency plans in place so that we would not let our customers down - a qualified stand in ... .  You would think that GWR could do the same considering they are running over a thousand services a day, wouldn't you?

Today is day one of two of the Melksham Food and River Festival, with crowds expected in the King George V Park that's a ten minute walk from the station. 

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bobm
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« Reply #469 on: September 01, 2018, 07:59:25 am »

Swindon Town at home this afternoon too.
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grahame
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« Reply #470 on: September 01, 2018, 08:14:15 am »

Swindon Town at home this afternoon too.

As there is no alternative advise on JourneyCheck, I have asked on Twitter:

"@GWRHelp - what advise for people travelling to our food and river festival in Melksham today?"

"@GWRHelp - what advise for Swindon Town fans from Trowbridge and Melksham travelling to the home game today?"
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grahame
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« Reply #471 on: September 01, 2018, 08:19:01 am »

Swindon Town at home this afternoon too.

As there is no alternative advise on JourneyCheck, I have asked on Twitter:

"@GWRHelp - what advise for people travelling to our food and river festival in Melksham today?"

"@GWRHelp - what advise for Swindon Town fans from Trowbridge and Melksham travelling to the home game today?"

Quote
Replying to @transwilts
Hello, always best to check their journey before and after the event: https://www.journeycheck.com/greatwesternrailway/ . Train times can be checked here: https://www.gwr.com/plan-journey . Natalie
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bobm
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« Reply #472 on: September 01, 2018, 08:24:06 am »

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13:32 Westbury to Swindon due 14:20

13:32 Westbury to Swindon due 14:20 will be reinstated and will now run as scheduled.

Quote
14:36 Swindon to Westbury due 15:20

14:36 Swindon to Westbury due 15:20 will be reinstated and will now run as scheduled.
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grahame
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« Reply #473 on: September 01, 2018, 08:33:37 am »

"@GWRHelp - what advise for Swindon Town fans from Trowbridge and Melksham travelling to the home game today?"

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I can see there's cancellations due to crew being ill. There will be staff at Swindon so passengers will have to go to the station as normal and speak to staff upon arrival. They will be best placed to look into alternatives and assist. Nat
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Lee
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« Reply #474 on: September 01, 2018, 08:38:58 am »

...And if you're a sitcom writer looking for new ideas...
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TaplowGreen
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« Reply #475 on: September 01, 2018, 08:47:36 am »

"@GWRHelp - what advise for Swindon Town fans from Trowbridge and Melksham travelling to the home game today?"

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I can see there's cancellations due to crew being ill. There will be staff at Swindon so passengers will have to go to the station as normal and speak to staff upon arrival. They will be best placed to look into alternatives and assist. Nat

Get a taxi, send the bill to GWR quoting the relevant legislation.
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martyjon
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« Reply #476 on: September 01, 2018, 08:50:10 am »

Swindon Town at home this afternoon too.

As there is no alternative advise on JourneyCheck, I have asked on Twitter:

"@GWRHelp - what advise for people travelling to our food and river festival in Melksham today?"

"@GWRHelp - what advise for Swindon Town fans from Trowbridge and Melksham travelling to the home game today?"

Quote
Replying to @transwilts
Hello, always best to check their journey before and after the event: https://www.journeycheck.com/greatwesternrailway/ . Train times can be checked here: https://www.gwr.com/plan-journey . Natalie


Couldn't be more useless advice if they tried better.
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grahame
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« Reply #477 on: September 01, 2018, 08:54:58 am »


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Replying to @transwilts
If they are travelling from Melksham to Swindon then the 0838 ran and the service at 1148 is also expected to run. One after that will be at 1348 and that's also expected to run. There is a Customer Help Point at Melksham if help is needed.

Looks like two services now re-instated.

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martyjon
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« Reply #478 on: September 01, 2018, 08:58:45 am »

"@GWRHelp - what advise for Swindon Town fans from Trowbridge and Melksham travelling to the home game today?"

Quote
I can see there's cancellations due to crew being ill. There will be staff at Swindon so passengers will have to go to the station as normal and speak to staff upon arrival. They will be best placed to look into alternatives and assist. Nat

Get a taxi, send the bill to GWR quoting the relevant legislation.


What is the legislation ? reference(s) please.
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grahame
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« Reply #479 on: September 01, 2018, 09:10:37 am »

Summarising ... two round trips re-instanted as I write

First Westbury to Swindon services at 08:22 and 11:32 this morning (07:32 and 09:32 lost)
First Swindon to Westbury service at 12:36 (08:36 and 10:36 lost).

Sales and negotiating technique manual, chapter one:

"If you have bad news, overplay it at first ... then people will be grateful when you switch it to less bad news"

"If you need to buy a little time to sort things out, play dumb and answer something you weren't asked"

I have no evidence to support (or to not support) whether these techniques were wilfully employed ...
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