Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 12:15 29 Mar 2024
* Delays at Dover as millions begin Easter getaway
* Attempted murder charge after man stabbed on train
- KFC Nigeria sorry after disabled diner refused service
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
09:30 Weymouth to Gloucester
11:57 Bedwyn to Newbury
12:17 Westbury to Swindon
12:22 Newbury to Bedwyn
12:30 London Paddington to Weston-Super-Mare
12:52 Bedwyn to Newbury
13:15 Swindon to Westbury
13:21 Newbury to Bedwyn
13:48 Bedwyn to Newbury
14:12 Newbury to Bedwyn
14:15 London Paddington to Cardiff Central
14:19 Westbury to Swindon
14:57 Bedwyn to Newbury
15:14 Swindon to Westbury
15:22 Newbury to Bedwyn
15:28 Weston-Super-Mare to London Paddington
15:50 Bedwyn to Newbury
16:15 Newbury to Bedwyn
16:23 Westbury to Swindon
16:54 Cardiff Central to London Paddington
16:55 Bedwyn to Newbury
17:36 Swindon to Westbury
18:37 Westbury to Swindon
20:13 Swindon to Westbury
21:16 Westbury to Swindon
22:30 Swindon to Westbury
Short Run
09:37 London Paddington to Paignton
10:35 London Paddington to Exeter St Davids
10:55 Paignton to London Paddington
12:35 London Paddington to Exeter St Davids
13:10 Gloucester to Weymouth
13:42 Exeter St Davids to London Paddington
13:55 Paignton to London Paddington
14:36 London Paddington to Paignton
15:42 Exeter St Davids to London Paddington
16:35 London Paddington to Plymouth
16:50 Plymouth to London Paddington
17:03 London Paddington to Penzance
17:36 London Paddington to Plymouth
18:03 London Paddington to Penzance
18:36 London Paddington to Plymouth
19:04 Paignton to London Paddington
20:03 London Paddington to Plymouth
21:04 London Paddington to Plymouth
Delayed
07:10 Penzance to London Paddington
08:03 London Paddington to Penzance
08:15 Penzance to London Paddington
09:04 London Paddington to Plymouth
09:10 Penzance to London Paddington
10:04 London Paddington to Penzance
10:20 Penzance to London Paddington
11:03 London Paddington to Plymouth
12:03 London Paddington to Penzance
12:15 Penzance to London Paddington
13:03 London Paddington to Plymouth
13:15 Plymouth to London Paddington
etc
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 29, 2024, 12:19:42 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[124] Infrastructure problems in Thames Valley causing disruption el...
[53] would you like your own LIVE train station departure board?
[49] West Wiltshire Bus Changes April 2024
[48] Reversing Beeching - bring heritage and freight lines into the...
[43] Return of the BRUTE?
[30] 2024 - Service update and amendment log, Swindon <-> Westbury...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 31 32 [33] 34 35 ... 45
  Print  
Author Topic: 2018 cancellation and amendment log  (Read 107343 times)
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7749



View Profile
« Reply #480 on: September 01, 2018, 09:14:16 »

"@GWRHelp - what advise for Swindon Town fans from Trowbridge and Melksham travelling to the home game today?"

Quote
I can see there's cancellations due to crew being ill. There will be staff at Swindon so passengers will have to go to the station as normal and speak to staff upon arrival. They will be best placed to look into alternatives and assist. Nat

Get a taxi, send the bill to GWR (Great Western Railway) quoting the relevant legislation.


What is the legislation ? reference(s) please.

I believe it's the Consumer Rights Act.
Logged
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #481 on: September 01, 2018, 11:31:46 »


Quote
Replying to @transwilts
If they are travelling from Melksham to Swindon then the 0838 ran and the service at 1148 is also expected to run. One after that will be at 1348 and that's also expected to run. There is a Customer Help Point at Melksham if help is needed.

Looks like two services now re-instated.


And one cancelled again

Quote
11:32 Westbury to Swindon due 12:20
11:32 Westbury to Swindon due 12:20 will be cancelled.
This is due to the police dealing with an incident.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
bobm
Administrator
Hero Member
*****
Posts: 9810



View Profile
« Reply #482 on: September 01, 2018, 12:26:14 »

Quote
12:36 Swindon to Westbury due 13:20 will be started from Chippenham.

It will no longer call at Swindon.

This is due to this train being late from the depot.
Logged
phile
Hero Member
*****
Posts: 1382

Language spoken Welsh as well as English


View Profile Email
« Reply #483 on: September 01, 2018, 13:16:56 »


Quote
Replying to @transwilts
If they are travelling from Melksham to Swindon then the 0838 ran and the service at 1148 is also expected to run. One after that will be at 1348 and that's also expected to run. There is a Customer Help Point at Melksham if help is needed.

Looks like two services now re-instated.


And one cancelled again

Quote
11:32 Westbury to Swindon due 12:20
11:32 Westbury to Swindon due 12:20 will be cancelled.
This is due to the police dealing with an incident.

Is this police presence due to a protest by passengers protesting about the lack of travelling advice ?  Grin Grin
Logged
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #484 on: September 01, 2018, 13:47:23 »

Quote
13:32 Westbury to Swindon due 14:20

13:32 Westbury to Swindon due 14:20 will be reinstated and will now run as scheduled.

Quote
14:36 Swindon to Westbury due 15:20

14:36 Swindon to Westbury due 15:20 will be reinstated and will now run as scheduled.

and gone again

Quote
13:32 Westbury to Swindon due 14:20
13:32 Westbury to Swindon due 14:20 will be cancelled.
This is due to the train conductor being taken ill.

Quote
14:36 Swindon to Westbury due 15:20
14:36 Swindon to Westbury due 15:20 will be cancelled.
This is due to the train conductor being taken ill.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
Timmer
Global Moderator
Hero Member
*****
Posts: 6293


View Profile
« Reply #485 on: September 01, 2018, 14:53:05 »

How can you rely on a service that’s cancelled then reinstated then cancelled again? Simple answer...you can’t and that’s a shame.
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10096


View Profile
« Reply #486 on: September 01, 2018, 15:46:48 »

A manager was found to run it, hence the reinstatement, then it was discovered they didn’t have route knowledge for a required diversionary route so it was cancelled again.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #487 on: September 01, 2018, 16:37:23 »

How can you rely on a service that’s cancelled then reinstated then cancelled again? Simple answer...you can’t and that’s a shame.

A manager was found to run it, hence the reinstatement, then it was discovered they didn’t have route knowledge for a required diversionary route so it was cancelled again.

Today's goings on show ... regrettably ... serious systemic flaws.    You expect and can forgive things going wrong occasionally, but this is reply number 480 in a thread that started at the beginning of the year - that's about 2 posts per day - just about cancellations and amendments on a line which basically has one train pootling up and down all day, with just a couple of other through services.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7749



View Profile
« Reply #488 on: September 01, 2018, 16:48:44 »

Shambolic.

Is there any reason why that train can't be DOO (Driver-Only Operation (that is, trains which operate without carrying a guard))?
Logged
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #489 on: September 01, 2018, 17:13:02 »

Shambolic.

Is there any reason why that train can't be DOO (Driver-Only Operation (that is, trains which operate without carrying a guard))?

Where I have seen DOO in use there have been mirrors and cameras that are missing all along the line, and fare collection systems which give nearly everyone an opportunity to purchase before they travel.  I suspect there are signalling, communication, staff contract and other issues too which you and me as passengers would not be aware of. It is very frustrating to loose the service as we have in effect done today for the lack of either of the two staff scheduled to operate it through sickness, or lack of route knowledge, or because of a passenger disturbance, or a train late from the depot (yes, all of those today!), but I would not see an on train staff reduction as a door that is (or should be at present) to be pushed to see if it will open.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7749



View Profile
« Reply #490 on: September 01, 2018, 17:24:05 »

Shambolic.

Is there any reason why that train can't be DOO (Driver-Only Operation (that is, trains which operate without carrying a guard))?

Where I have seen DOO in use there have been mirrors and cameras that are missing all along the line, and fare collection systems which give nearly everyone an opportunity to purchase before they travel.  I suspect there are signalling, communication, staff contract and other issues too which you and me as passengers would not be aware of. It is very frustrating to loose the service as we have in effect done today for the lack of either of the two staff scheduled to operate it through sickness, or lack of route knowledge, or because of a passenger disturbance, or a train late from the depot (yes, all of those today!), but I would not see an on train staff reduction as a door that is (or should be at present) to be pushed to see if it will open.


I suspect the bruvvers would object too?...……...that being the case, it's even more incumbent on GWR (Great Western Railway) to have a robust standby/contingency plan in place...….no doubt there are some very happy taxi drivers today! (but not so many happy Swindon fans!)  Wink
Logged
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #491 on: September 01, 2018, 17:30:50 »

To remind any rail industry readers of the very real effect on passenger journeys of things like today ...

Quote
Customer @GWRHelp my cheap day out to Swindon has doubled in cost due to the last minute cancellation of the Westbury train. @transwilts no improvement. Now going via Bath.

That train cancelled as well. No crew again?

GWR (Great Western Railway) Hello, sorry to see this. Which service were you intending to travel on please? Your ticket is valid on the next available service if there is a cancellation. Natalie

Customer Sat at TRO» (Trowbridge - next trains). No trains at all coming as they are all in WSB» (Westbury - next trains). Next train at 12.15 will have the passengers of 3 trains on it. Am going to Bath to get to Swindon. Tickets already twice the price. See why I'm not happy?!

GWR Thank you. Sorry for the cancellation. This is due to police dealing with an incident. You can claim a full abandoned journey refund on your unused ticket from your point of purchase. Natalie

1. "Next available train" not much good for a day out if you've gone for the 08:36 but the next train isn't until 12:36.

2. If the direct train is cancelled, "via Melksham" tickets should be accepted via Bath Spa.  Have this promise from GWR and indeed it's in as an easement during engineering.   They need to tell their tickets sales staff, twitterers, and TVMs (Ticket Vending Machine) and not just keep the "concession" a secret!
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
phile
Hero Member
*****
Posts: 1382

Language spoken Welsh as well as English


View Profile Email
« Reply #492 on: September 01, 2018, 20:39:02 »


Quote
Replying to @transwilts
If they are travelling from Melksham to Swindon then the 0838 ran and the service at 1148 is also expected to run. One after that will be at 1348 and that's also expected to run. There is a Customer Help Point at Melksham if help is needed.

Looks like two services now re-instated.


And one cancelled again

Quote
11:32 Westbury to Swindon due 12:20
11:32 Westbury to Swindon due 12:20 will be cancelled.
This is due to the police dealing with an incident.

I'm just wondering if anybody used the Help Point and, if so, what would they have been told.   How, by using this means, would a means of travelling straight away be available.   GWR (Great Western Railway) have been quoting that taxis would be available to convey  passengers from Melksham but I have read on Twitter tonight that the taxi company wont do it now because GWR haven't paid their bills.   How much substance there is in this, I don't know.
Logged
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #493 on: September 01, 2018, 21:48:25 »

I'm just wondering if anybody used the Help Point and, if so, what would they have been told.   How, by using this means, would a means of travelling straight away be available.   GWR (Great Western Railway) have been quoting that taxis would be available to convey  passengers from Melksham but I have read on Twitter tonight that the taxi company wont do it now because GWR haven't paid their bills.   How much substance there is in this, I don't know.

The morning trains on a Saturday have been loading well - 99 passengers on the 08:36 off Swindon the other week, and that afternoon the trains were cancelled.   At first the help point suggested waiting for the next train, but when we grumble about that being 2 hours they ordered up taxis ad three of them arrived in about 20 minutes. 

Most taxi drivers are in that business because they prefer a job that pays straight away without the need to claim and wait (even for the shortest period) and account.  And that's the opposite of the way big companies work, so there's often just a small pool available.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7749



View Profile
« Reply #494 on: September 02, 2018, 11:23:51 »

19:41 Westbury to Cheltenham Spa due 21:28


19:41 Westbury to Cheltenham Spa due 21:28 will be cancelled.
This is due to a shortage of train crew.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 31 32 [33] 34 35 ... 45
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page