Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 20:15 28 Mar 2024
* Easter getaways hit by travel disruption
- Where Baltimore bridge investigation goes now
- How do I renew my UK passport and what is the 10-year rule?
- Passengers pleaded with knifeman during attack
- Family anger at sentence on fatal crash driver, 19
- Easter travel warning as millions set to hit roads
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
28th Mar (1988)
Woman found murdered on Orpington to London train (*)

Train RunningCancelled
18:30 Cardiff Central to Portsmouth Harbour
18:36 London Paddington to Plymouth
19:23 Reading to Gatwick Airport
19:33 London Paddington to Worcester Shrub Hill
19:35 Exeter St Davids to London Paddington
19:55 Bedwyn to Newbury
19:59 Gatwick Airport to Reading
20:13 Swindon to Westbury
20:16 Frome to Westbury
20:20 Reading to Shalford
20:49 Newbury to Bedwyn
20:54 Reading to Gatwick Airport
20:56 Worcester Foregate Street to London Paddington
21:16 Bedwyn to Newbury
21:16 Westbury to Swindon
21:30 Shalford to Reading
21:53 Newbury to Bedwyn
22:25 Bedwyn to Newbury
22:30 Gatwick Airport to Reading
22:30 Swindon to Westbury
22:47 Newbury to Bedwyn
Short Run
16:03 London Paddington to Penzance
16:19 Carmarthen to London Paddington
16:35 London Paddington to Plymouth
16:50 Plymouth to London Paddington
17:03 London Paddington to Penzance
17:30 London Paddington to Taunton
17:36 London Paddington to Plymouth
18:03 London Paddington to Penzance
18:54 Reading to Gatwick Airport
18:59 Gatwick Airport to Reading
19:04 Paignton to London Paddington
19:06 London Paddington to Bedwyn
19:13 Salisbury to Bristol Temple Meads
19:29 Gatwick Airport to Reading
20:03 London Paddington to Plymouth
20:11 Salisbury to Bristol Temple Meads
20:42 Bedwyn to London Paddington
21:04 London Paddington to Plymouth
Delayed
16:15 Penzance to London Paddington
Additional 17:17 Exeter St Davids to Penzance
Additional 17:26 Castle Cary to Penzance
19:04 London Paddington to Plymouth
An additional train service has been planned to operate as shown 19:40 Redhill to Reading
19:54 Reading to Gatwick Airport
23:04 Reading to Bedwyn
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 28, 2024, 20:22:26 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[118] West Wiltshire Bus Changes April 2024
[116] would you like your own LIVE train station departure board?
[89] Infrastructure problems in Thames Valley causing disruption el...
[46] Return of the BRUTE?
[38] If not HS2 to Manchester, how will traffic be carried?
[28] Reversing Beeching - bring heritage and freight lines into the...
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: 1 ... 9 10 [11] 12 13 ... 56
  Print  
Author Topic: Cotswold Line - 2018 cancellation and amendments log  (Read 176685 times)
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7746



View Profile
« Reply #150 on: February 03, 2018, 11:44:55 »

The enormous point that you are missing, is that Hopwood is 100% on point and accountable for explaining the situation openly and honestly to his customers and outlining the steps that he is taking to recover the situation with whichever stakeholders are necessary.

The very fact that you are having to speculate via the list above, demonstrates that he and his organisation are totally failing in this most basic of leadership functions - effective communication.

I am not even sure I can blame that on him or even GWR (Great Western Railway) as there seems to be an agreement in the railway industry not to pass blame about. Presumably this is because the various parties have to work together somehow.  However, the lack of transparency seems to be the result. It is not personal it is systemic in the railway industry. 

I don't think the resignation of an MD will change that. 

I'm sorry but the suggestion that the Managing Director of an organisation is not ultimately accountable for communication with its customers is ridiculous.

 It's not a question of "blame", it's keeping people informed.....people who spend thousands of £ both directly & indirectly to make his business profitable, and to subsidise his enormous salary which right now he seems to be struggling to justify.

At best GWR customers are being treated with indifference, at worst contempt. This is indicative of deep seated organisational culture and leadership issues.
« Last Edit: February 03, 2018, 11:53:51 by TaplowGreen » Logged
charles_uk
Transport Scholar
Hero Member
******
Posts: 711

thewalkingpage
View Profile
« Reply #151 on: February 03, 2018, 13:18:34 »

Quote
10:45 Great Malvern to London Paddington due 13:29 will be started from Oxford.
It will no longer call at Great Malvern, Malvern Link, Worcester Foregate Street, Worcester Shrub Hill, Pershore, Evesham, Honeybourne, Moreton-in-Marsh, Kingham, Charlbury and Hanborough.
This is due to a shortage of train guards.

and the outward running terminated at Oxford.

And a late one just announced:

Quote
12:22 London Paddington to Moreton-in-Marsh due 14:00 will be terminated at Oxford.
It will no longer call at Hanborough, Charlbury, Kingham and Moreton-in-Marsh.
This is due to a shortage of train guards.
Last Updated:03/02/2018 12:45

with the return 14:50 also starting from Oxford.

(and later edit to add further crop)

Quote
15:20 London Paddington to Great Malvern due 18:01 will be terminated at Oxford.
It will no longer call at Hanborough, Charlbury, Kingham, Moreton-in-Marsh, Honeybourne, Evesham, Pershore, Worcester Shrub Hill, Worcester Foregate Street, Malvern Link and Great Malvern.
This is due to a shortage of train guards.

Quote
16:35 Great Malvern to London Paddington due 19:26 will be terminated at Worcester Shrub Hill.
It will no longer call at Pershore, Evesham, Honeybourne, Moreton-in-Marsh, Kingham, Charlbury, Hanborough, Oxford, Reading, Slough and London Paddington.
This is due to a fault on this train.
Will be formed of 2 coaches instead of 8. First class not available.

Quote
17:22 London Paddington to Worcester Foregate Street due 19:44 will be terminated at Oxford.
It will no longer call at Hanborough, Charlbury, Kingham, Moreton-in-Marsh, Honeybourne, Evesham, Pershore, Worcester Shrub Hill and Worcester Foregate Street.
This is due to a shortage of train guards.

Quote
18:35 Great Malvern to London Paddington due 21:25 will be started from Oxford.
It will no longer call at Great Malvern, Malvern Link, Worcester Foregate Street, Worcester Shrub Hill, Pershore, Evesham, Honeybourne, Moreton-in-Marsh, Kingham, Charlbury and Hanborough.
This is due to a shortage of train guards.

Quote
20:04 Worcester Foregate Street to London Paddington due 22:31 will be started from Oxford.
It will no longer call at Worcester Foregate Street, Worcester Shrub Hill, Pershore, Evesham, Honeybourne, Moreton-in-Marsh, Kingham, Charlbury and Hanborough.
This is due to a shortage of train guards.

Whatever problems GWR (Great Western Railway) have, there is no sign of any improvement. Customers are paying for a service. GWR are failing to provide it. Worse, there is no acknowledgement, explanation, or apology.
« Last Edit: February 03, 2018, 15:49:44 by charles_uk » Logged
didcotdean
Transport Scholar
Hero Member
******
Posts: 1424


View Profile
« Reply #152 on: February 03, 2018, 20:31:35 »

I intend if possible to ask some questions regarding the disintegration of the Cotswold Line services at the next GWR (Great Western Railway) Customer Panel meeting, which is being held in Didcot on Tuesday. I am by no means a regular user of this part of GWR, but I can say I am currently put off using it at all through the large and regular number of cancellations for various reasons.
Logged
Worcester_Passenger
Transport Scholar
Hero Member
******
Posts: 1703


View Profile
« Reply #153 on: February 04, 2018, 17:14:41 »

Quote
Facilities on the 14:32 Hereford to London Paddington due 18:05.
Will be formed of 3 coaches instead of 5 from Oxford.
Last Updated:04/02/2018 17:03

Facilities on the 18:42 London Paddington to Worcester Shrub Hill due 21:11.
Will be formed of 3 coaches instead of 5 to Oxford.
Last Updated:04/02/2018 17:03
Logged
Witham Bobby
Transport Scholar
Hero Member
******
Posts: 556



View Profile
« Reply #154 on: February 05, 2018, 15:25:06 »

Things seem to be running a bit more to plan today.  This has popped up, though
 
Quote
13:55 Worcester Foregate Street to London Paddington due 16:27
13:55 Worcester Foregate Street to London Paddington due 16:27 will be started from Worcester Shrub Hill.
It will no longer call at Worcester Foregate Street.
This is due to a fault with barriers at a level crossing.
Last Updated:05/02/2018 13:52

There's always something  Angry
Logged
Witham Bobby
Transport Scholar
Hero Member
******
Posts: 556



View Profile
« Reply #155 on: February 05, 2018, 16:48:23 »

Wrote too soon
Quote
16:21 London Paddington to Great Malvern due 19:26
16:21 London Paddington to Great Malvern due 19:26 has been cancelled.
This is due to train crew being delayed.
Last Updated:05/02/2018 16:37


Quote
15:14 Hereford to London Paddington due 18:29
15:14 Hereford to London Paddington due 18:29 has been delayed at Worcester Foregate Street and is now 19 minutes late.
This is due to a fault on a train in front of this one.

Quote
15:51 Worcester Foregate Street to London Paddington due 17:59
15:51 Worcester Foregate Street to London Paddington due 17:59 will no longer call at Evesham, Moreton-in-Marsh and Charlbury.
It has been previously delayed, has been further delayed at Worcester Shrub Hill and is now 24 minutes late.
This is due to a fault on this train.

Logged
Worcester_Passenger
Transport Scholar
Hero Member
******
Posts: 1703


View Profile
« Reply #156 on: February 05, 2018, 18:15:05 »

The return working of the 16:21 from Paddington to Great Malvern had been cancelled, but now
Quote
19:42 Great Malvern to London Paddington due 22:31 will be reinstated.
It will be started from Reading.
This is due to a safety inspection on a train.
Last Updated:05/02/2018 17:30
Logged
Witham Bobby
Transport Scholar
Hero Member
******
Posts: 556



View Profile
« Reply #157 on: February 06, 2018, 13:26:16 »

The return working of the 16:21 from Paddington to Great Malvern had been cancelled, but now
Quote
19:42 Great Malvern to London Paddington due 22:31 will be reinstated.
It will be started from Reading.
This is due to a safety inspection on a train.
Last Updated:05/02/2018 17:30

"Reinstated" ??  Not for a passenger from, say, Evesham, it's not been reinstated.

I suppose it's entertaining to see what excuses are given for these non-performances.  The outward train cancelled because of traincrew being delayed but the return not running for most of it's journey because of a safety inspection.  Very creative.  Straight from la-la land.
Logged
didcotdean
Transport Scholar
Hero Member
******
Posts: 1424


View Profile
« Reply #158 on: February 06, 2018, 21:27:51 »

Well I did raise at the GWR (Great Western Railway) Customer Panel Meeting this evening the issue of the reliability (or lack of it) currently on the Cotswolds in particular the amount of total cancellations and short running arising from staff or train availability.

The core reason given is not much more than what has already been discussed here, viz training of staff for IETs (Intercity Express Train) particularly at Worcester. As the staff are trained the issue should be progressively reduced and gone within 2 months or so. Etc Etc.

I did strongly advise that customers deserved some high level public explanation and reassurance, and just leaving the cancellations to pile up day after day without one builds up severe reputational damage.  Whether this advice is taken up remains to be seen.

Logged
Worcester_Passenger
Transport Scholar
Hero Member
******
Posts: 1703


View Profile
« Reply #159 on: February 06, 2018, 21:36:45 »

Thank you for trying.
Logged
Witham Bobby
Transport Scholar
Hero Member
******
Posts: 556



View Profile
« Reply #160 on: February 06, 2018, 22:14:41 »

The song remains the same ...

 
Quote
20:22 London Paddington to Great Malvern due 22:57
20:22 London Paddington to Great Malvern due 22:57 has been delayed at London Paddington and is now 17 minutes late.
This is due to train crew being delayed by service disruption.
Last Updated:06/02/2018 20:41

Quote
20:59 Worcester Foregate Street to London Paddington due 23:36
20:59 Worcester Foregate Street to London Paddington due 23:36 will be terminated at Reading.
It will no longer call at Slough and London Paddington.
This is due to damage to the overhead electric wires.
Last Updated:06/02/2018 22:03

The line has become more an excuse, than a public service
Logged
Worcester_Passenger
Transport Scholar
Hero Member
******
Posts: 1703


View Profile
« Reply #161 on: February 06, 2018, 22:17:41 »

Today : 15:52 Paddington - Moreton 16 late.

16:21 Paddington - Great Malvern operated as 3-car instead of 5.

17:22 Paddington - Hereford 25 late at Hereford.

18:22 Paddington - Hereford 22 late at Hereford.

Logged
didcotdean
Transport Scholar
Hero Member
******
Posts: 1424


View Profile
« Reply #162 on: February 06, 2018, 23:07:29 »

Should have mentioned above that looking at the map of where the Customer Panel members live, that there are relatively few on it along the Cotswold Line. Three around the Hereford and Worcester area, but only one between Worcester and Oxford.

Apply here Smiley https://www.gwr.com/help-and-support/customer-panel


Logged
1st fan
Hero Member
*****
Posts: 402


View Profile
« Reply #163 on: February 07, 2018, 00:43:30 »

The return working of the 16:21 from Paddington to Great Malvern had been cancelled, but now
Quote
19:42 Great Malvern to London Paddington due 22:31 will be reinstated.
It will be started from Reading.
This is due to a safety inspection on a train.
Last Updated:05/02/2018 17:30

"Reinstated" ??  Not for a passenger from, say, Evesham, it's not been reinstated.

I suppose it's entertaining to see what excuses are given for these non-performances.  The outward train cancelled because of traincrew being delayed but the return not running for most of it's journey because of a safety inspection.  Very creative.  Straight from la-la land.

I quite like the words "on a train" as opposed to "on this train". The way it's written doesn't even mean the train that was due to be used on that service. It could be a train in Cornwall for all I know that was never intended to work the service. Brilliant use of the English language.
Logged
grahame
Administrator
Hero Member
*****
Posts: 40690



View Profile WWW Email
« Reply #164 on: February 07, 2018, 07:43:47 »

I quite like the words "on a train" as opposed to "on this train". The way it's written doesn't even mean the train that was due to be used on that service.

Wording is standard and can apply to a different train ... for example if something is pulled up on a running line for a safety check and train(s) behind can't get through / have to turn back short.   Agreed it remains a cancellation as far as stations not served are concerned.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 ... 9 10 [11] 12 13 ... 56
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page