GWR don't want to hear from me

Alan Pettitt

Sr. Member

Posts: 229

GWR don't want to hear from me

« on: January 18, 2018, 19:19:59 »

I'm just wondering whether other members have tried clicking on the "Contact Us" button on the GWR^▸ Journeycheck or Train Running link on this forum and have got the same "404 This page does not exist" response?


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PhilWakely

Transport Scholar
Hero Member

Posts: 2018

Re: GWR don't want to hear from me

« Reply #1 on: January 18, 2018, 19:49:09 »

Quote from: Alan Pettitt on January 18, 2018, 19:19:59

Same applies if you click on 'Customer Service' in the menu bar or 'Contact' at the very bottom of the page Embarrassed


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Ollie

Data Manager
Hero Member

Posts: 2302

Re: GWR don't want to hear from me

« Reply #2 on: January 19, 2018, 21:52:04 »

Appears to be a changed link that hasn't been updated on the JourneyCheck system.

The 404 does however link to the contact us page: https://www.gwr.com/help-and-support/contact

I'll email someone so it can be looked into and sorted so links correct though.


« Last Edit: January 19, 2018, 22:02:51 by Ollie »	Logged

TaplowGreen

Transport Scholar
Hero Member

Posts: 7797

Re: GWR don't want to hear from me

« Reply #3 on: January 19, 2018, 22:03:58 »

"We will respond within 7 days" - is that for an acknowledgement or full response? It would be interesting to know because as I understand it the backlog is more like weeks, and has been for almost a year.......any performance stats available?


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ChrisB

Transport Scholar
Hero Member

Posts: 12360

Re: GWR don't want to hear from me

« Reply #4 on: February 10, 2018, 16:02:15 »

Acknowledgement counts as a response (unfortunately), so the stats show responses within time limits, not answers


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