Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 today - Digital Railway - Swindon
today - Owl Auction - Bath
tomorrow - Friends of Bridgwater Station
tomorrow - TW NorthWest / Liverpool
22/10/2018 - ACoRP board nominations close
29/10/2018 - Avocet line AGM
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
October 17, 2018, 07:31:44 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[247] Infrastructure problems in Thames Valley causing disruption el...
[70] Four track for Filton Bank - ongoing discussion
[39] Bristol's Temple Gate layout change planned in 21m revamp
[32] Missing - a strategy for buses?
[29] IETs into passenger service from 16 Oct 2017 and subsequent pe...
[28] Smoking and wee-ing at gated interchanges
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: TVMs at Didcot  (Read 875 times)
mjones
Transport Scholar
Hero Member
******
Posts: 313


View Profile
« on: February 12, 2018, 09:05:48 am »

Does anyone else find the two  new machines really slow and difficult to use? The touch screen responds slowly, leading to people pressing options more than once, confusing it. New menus appear very slowly and they don't seem to be consistent in whether they allow contactless payment. This adds to the already existing problems caused by the poor reliability of the TVM outside the station and the fact that the collection only machine by the shop isn't signposted so people add to the queues for the TVMs with the time consuming collection process.... Having a grump because I nearly missed a train because of it, but it is annoying.
Logged
didcotdean
Transport Scholar
Hero Member
******
Posts: 941


View Profile
« Reply #1 on: February 12, 2018, 09:18:17 am »

I don't find it helpful that all the ticket machines at Didcot are different models.

The ones inside are incapable of selling an off-peak ticket to Reading on the 09:01 at 08:59.

They claim to accept contactless, but at least the one outside doesn't recognise Amex contactless.

The reliability of the one outside isn't helped by water flooding issues.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9681


View Profile Email
« Reply #2 on: February 12, 2018, 09:41:03 am »

The timing issue was raised at last week's Customer Panel meeting and hopefully should be addressed.

If it's a network problem across many machines, then it might take a while to fix - if just the machines at DID, then ought to be quicker fix. I think 0855 was mentioned as the start time, but customers propensity to try & beat the system and travel earlier than allowed is why it's been set tighter

Logged
didcotdean
Transport Scholar
Hero Member
******
Posts: 941


View Profile
« Reply #3 on: February 12, 2018, 10:59:45 am »

The timing issue was raised at last week's Customer Panel meeting and hopefully should be addressed.
Yes, by me  Grin

From discussions I have had, the staff at the station know about all the points I mentioned (apart maybe from the first one, which is more of an observation really); it takes action 'further up' to deal with them I daresay.

The off-peak issue may be difficult if it is how all machines of those types are programmed. 08:57 is the time of the last train from Didcot on which no off-peak tickets can be used (at least simple ones) so it is a very narrow window.
« Last Edit: February 12, 2018, 11:08:59 am by didcotdean » Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9681


View Profile Email
« Reply #4 on: February 12, 2018, 11:15:36 am »

If that's the case, I can understand their reluctance to sell earlier and require anyone purchasing earlier to obtain from the booking office such that a clear warning of which train it will be valid on can be given.
Logged
mjones
Transport Scholar
Hero Member
******
Posts: 313


View Profile
« Reply #5 on: February 12, 2018, 11:39:42 am »

If that's the case, I can understand their reluctance to sell earlier and require anyone purchasing earlier to obtain from the booking office such that a clear warning of which train it will be valid on can be given.
I'm not really convinced that it is fair on passengers to inconvenience them in this way because of their own failings in information provision and enforcement, potentially leading to people missing trains or paying higher fares than necessary. The risk that people will misuse a ticket applies throughout the day, and whether they buy it from a TVM or the ticket office.
Logged
didcotdean
Transport Scholar
Hero Member
******
Posts: 941


View Profile
« Reply #6 on: February 12, 2018, 11:41:21 am »

The 08:57 is a residual through turbo stopping service from Oxford, so arrives at Reading after the 09:01. The last non-stop non-off peak service is the 08:55.

There are plenty of announcements made that off-peak tickets are not valid on the 09:01 if going to London. I don't know if the machines are (or could be) set clever enough to know that difference though.

Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants