Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 22/10/2018 - ACoRP board nominations close
29/10/2018 - Avocet line AGM
30/10/2018 - Minehaed Rail Link Group
31/10/2018 - CCIF Applications close
06/11/2018 - Talk Oxford / 800 intro
10/11/2018 - RailFuture National Conference
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
October 19, 2018, 06:24:12 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[145] Great Western Main Line electrification - ongoing discussion
[56] Trains That Changed The World - UKTV Yesterday, 17th October 2...
[48] Getting Electrification Right
[47] Temple Meads ranked one of the worst stations in UK for punctu...
[46] Newly restored "Flying Scotsman" back in service - o...
[44] Sinkhole at Newton Abbot - main line closed 14/10/18
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: HSS cancellations 17/02/2018  (Read 2159 times)
martyjon
Transport Scholar
Hero Member
******
Posts: 1165


View Profile
« on: February 17, 2018, 06:56:53 am »

High speed services decimated today on London - Bristol/South Wales, 25 cancellations at 06:45 hrs when I looked on JourneyCheck including both of my outward and return booked trains. Filling in a compo form from my stock now ready to post on my return to BPW with a Star Wars postage stamp.
Logged
martyjon
Transport Scholar
Hero Member
******
Posts: 1165


View Profile
« Reply #1 on: February 17, 2018, 07:10:24 am »

High speed services decimated today on London - Bristol/South Wales, 25 cancellations at 06:45 hrs when I looked on JourneyCheck including both of my outward and return booked trains. Filling in a compo form from my stock now ready to post on my return to BPW with a Star Wars postage stamp.


Saved postage stamp for another day, compo claim form says FREEPOST.
Logged
phile
Hero Member
*****
Posts: 1120

Language spoken Welsh as well as English


View Profile Email
« Reply #2 on: February 17, 2018, 01:42:07 pm »

Already posted and discussion taking place here:-

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=18719.420
Logged
martyjon
Transport Scholar
Hero Member
******
Posts: 1165


View Profile
« Reply #3 on: February 17, 2018, 09:22:45 pm »

Passengers nerves well and truly frayed at Bristol Parkway this morning. Two cyclists refused travel on next service after their cancelled booked service, Cross Country refused to take them to Temple Meads and they had to wait for next GWR service to BTM.  Elderly gentleman in a wheelchair and his companion also booked on a cancelled service couldn't be accommodated on next service and after consultations amongst platform staff was put in a wheelchair accessible taxi to BTM summoned from BTM. I went to BTM and got a seat. Platform staff were occasionally advising passengers to travel to BTM as services would be starting there and they would get a seat except that half the seats had reservations on them and the other half of the seats were taken by passengers intending to travel on a previous cancelled service from BTM.

This evening returning 4 passengers on an earlier service to which they were booked were advised by train manager that he would have to surcharge them as they should have waited and traveled on the next service after their booked service. You can imagine the language that then ensued thus and another passenger in a loud voice said, "He wont't do that to me". Under my breathe I said the same. It would seem common sense suddenly prevailed,

Made sure todays journeys dumped me at my destination and return to my home station over 1 hour later than scheduled, my compo claims been posted and if its declined I'm straight to my Credit Card issuer with all the evidence and request a 'charge back'.  Smiley
Logged
Timmer
Global Moderator
Hero Member
*****
Posts: 4786


View Profile
« Reply #4 on: February 18, 2018, 08:19:33 am »

This evening returning 4 passengers on an earlier service to which they were booked were advised by train manager that he would have to surcharge them as they should have waited and traveled on the next service after their booked service. You can imagine the language that then ensued thus and another passenger in a loud voice said, "He wont't do that to me". Under my breathe I said the same. It would seem common sense suddenly prevailed,
Sorry but how dare the train manager even attempt to charge passengers who chose to travel on an earlier train because their later train was cancelled. Bad enough they lost time by travelling earlier but why should they be late home because of the failure of the railways?

I really donít like to have a go at rail staff as most are great do a wonderful job in such difficult circumstances but on this occasion they were wrong. Glad common sense prevailed. I hope no one else got charged for travelling on an earlier train yesterday in view of the numerous cancellations.

Que posts about the rules of travelling using advance tickets... Roll Eyes
Logged
grahame
Administrator
Hero Member
*****
Posts: 22105



View Profile WWW Email
« Reply #5 on: February 18, 2018, 08:25:35 am »

Que posts about the rules of travelling using advance tickets... Roll Eyes

Starting perhaps with:

Quote
If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.
Logged

Coffee Shop Admin, Member of Melksham Rail User Group, on the board of TravelWatch SouthWest and some more things besides
stuving
Transport Scholar
Hero Member
******
Posts: 3392


View Profile
« Reply #6 on: February 18, 2018, 08:45:58 am »

Que posts about the rules of travelling using advance tickets... Roll Eyes

Starting perhaps with:

Quote
If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.

If your first train is cancelled, there is no delay, and it is not clear whether it is "while travelling". If you are not early enough to get a previous one, it becomes a delay with no other option except not travelling.

Then again, if "delay" means ETA later than your booking - and if you think long enough about it you might well conclude it does - that cancelled train is a delay. Then, of course, if you are there early the previous train is the next available one, isn't it?

There's also this:
Quote
If the train you purchased a ticket for is cancelled or is delayed and you still decide to travel, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed).

All of which helps very little, unless you want to have a jumping-up-and-down-and-shouting argument and are looking for ammunition.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants