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Author Topic: News from TfL re: Hayes & Harlington Redevelopment  (Read 7959 times)
hassaanhc
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« Reply #45 on: May 22, 2018, 08:21:38 pm »

Just like cattle trains - no toilets. What are folks to do, especially the disabled or infirm? Maybe we all need to bring water bottles as T4L keep advising - but empty ones.

Just like all underground trains - no toilets.  What are folks to do?

Don't get me wrong mind you, I am of the opinion that all national rail trains, including Crossrail ones, should have toilets.   The low entrances without any stepping will be available at all Elizabeth Line only stations (i.e. the new ones), but differing platform heights and different train designs stopping at existing stations makes that impossible at the existing ones I'm afraid.
People manage with going before or after their journeys, just like would happen while travelling by other land-based transport. Or indeed while being out and about in public as toilets aren't always easy to find. I regularly travel on Class 707s (no toilets) for 40 minutes and have grown up using the London Underground so maybe I'm just used to it rather than not going far from a toilet just in case I may need it.

The Class 345s are, just like the S8 Stock on the Metropolitan Line, a suburban train designed as a compromise to cater for the majority of shorter peak hour journeys but with also some features aimed at the longer travellers. The layout is needed in order to cope with the huge demand for travel in the peaks (and for much of the day in Zones 1-3) plus also to get people on/off trains in a timely manner. Users of Southall, Ealing Broadway, Stratford, Forest Gate etc would love to actually be able to board the trains in the peaks (especially during disruption) instead of having to leave early in case their train is too full and they get left behind. The 387s used temporarily are seriously poor at coping with crush loads with their narrow doorways and aisles (the old 165s had a bit more space around the doors).
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Adelante_CCT
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« Reply #46 on: May 25, 2018, 08:43:53 pm »

More shock horror from the TfL takeover.

No more wifi, no more tables, thread bare seats, toilets that don't work, etc.

But more importantly, especially for one forum member, no buffet, no restaurant and no trolley!!!!  Shocked
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Electric train
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« Reply #47 on: May 27, 2018, 08:50:36 am »


The Class 345s are, just like the S8 Stock on the Metropolitan Line, a suburban train designed as a compromise to cater for the majority of shorter peak hour journeys but with also some features aimed at the longer travellers. The layout is needed in order to cope with the huge demand for travel in the peaks (and for much of the day in Zones 1-3) plus also to get people on/off trains in a timely manner. Users of Southall, Ealing Broadway, Stratford, Forest Gate etc would love to actually be able to board the trains in the peaks (especially during disruption) instead of having to leave early in case their train is too full and they get left behind. The 387s used temporarily are seriously poor at coping with crush loads with their narrow doorways and aisles (the old 165s had a bit more space around the doors).

The 345 are more a derivative of the class 378 or the more recent class 710 than the S stock, however you are right the 345's are designed as people movers specifically in from Hayes into and out of London likewise on the East side.

387's are outer suburban stock intended more for the Oxford / Newbury fasts and semi fasts and not the inner local stoppers. 

The 387's are working class 165 timetabling, the do make up lost time easier due to their better acceleration and braking
 
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broadgage
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« Reply #48 on: May 27, 2018, 02:19:57 pm »

More shock horror from the TfL takeover.

No more wifi, no more tables, thread bare seats, toilets that don't work, etc.

But more importantly, especially for one forum member, no buffet, no restaurant and no trolley!!!!  Shocked

I know not to whom you could possibly be referring !
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CJB666
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« Reply #49 on: June 10, 2018, 12:33:53 pm »

The brave new world of TfL Rail staff excelled themselves today - Sunday. At about 10.30 am Hayes & Harlington 'Station' (actually the permanent TfL building site) had trains calling at all four platforms - with no discernible pattern.

There were no less than SEVEN blue-uniformed staff on duty. All had been well trained to do - ABSOLUTELY NOTHING. Well maybe just to check that passengers touched in or out.

So without guidance or announcements intending passengers were waiting on all four platforms.

On platform 4 there were about 30 passengers waiting for Paddington. On platform 2 there were about 40 waiting for Paddington.

A GWR train was due in 5 minutes on platform 2. Despite two staff in the upper foyer no-one directed passengers to platform 2 - they were too busy playing on their iPads. On platform 4 there were four staff and yet no-one directed anyone to platform 2 either. The GWR train drew in - packed to the gunnels - when suddenly there was a mad rush from platform 4 over the bridge to platform 2. Most never made it. The GWR driver simply closed the doors and left.

One can only hope for improvements to customer service when the new station is eventually built in ten years' time. The service can't get any worse.
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CJB666
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« Reply #50 on: June 25, 2018, 10:43:48 pm »

It is annoying when GWR are running 8 carriage consists but STILL refuse to open the doors of the rear most due to short platforms - even then the platforms at Hayes are no longer 'short.'

But as witnessed tonight the situation is getting ludicrous. GWR are now running 12 consists. However as well as failing to open the doors on carriage 8, they LOCK the last 4 carriages and refuse to allow anyone into them.

This was a critical issue this evening due to few trains actually running between Reading and Paddington in the rush hour. Trains were over-crowded - as usual - yet GWR was running deliberately locked empty carriages.

What a shambles.
« Last Edit: June 26, 2018, 09:13:33 am by Richard Fairhurst » Logged
CJB666
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« Reply #51 on: June 27, 2018, 09:25:27 pm »

Usual shambles at Paddington this evening. The gateline staff at platform 11 are quite aggressive so everyone did a touch in. Then after sitting in a purple TfL train to Hayes to Harlington for 15 minutes going no-where there was an announcement - indistinct as usual - but the word 'cancelled' featured.

We all trooped off. The gates were open. No touch outs.

Most of us trooped round to platform 12 where we had to touch in again. Nice little earner for TfL - double touch ins and no touch outs = unresolved journeys or maximum penalty fares. What a bunch of crooks TfL are with Oyster.

On 12 there was a GWR electric 8 car going to Reading. We boarded. No announcements. Just before departing the CIS display said Ealing Broadway then West Drayton. Idiot platform staff in orange tabard said "yes, the train will call at Hayes."

We got to Ealing Broadway. Then sped past Southall and sped past Hayes. Many then had to get off at West Drayton and catch a train back.

What a french-connection-UK-ing way to run a railway. GHUA when Crassrail really starts.
« Last Edit: June 28, 2018, 10:08:41 am by CJB666 » Logged
SandTEngineer
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« Reply #52 on: June 28, 2018, 07:51:43 am »

Can't you express your views by not using thinly disguised swear words..... Huh
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bobm
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« Reply #53 on: June 28, 2018, 09:48:10 am »

Idiot platform staff in orange tabard said "yes, the train will call at Hayes."

While I agree it is frustrating, I very much doubt the platform staff gave out incorrect information on purpose.  They can only go on the details they have been given which, as we know, is sometimes lacking.  They are on the frontline and must get equally fed up with seemingly being the last to know at times.
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dviner
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« Reply #54 on: June 28, 2018, 09:28:53 pm »

We all trooped off. The gates were open. No touch outs.

Most of us trooped round to platform 12 where we had to touch in again. Nice little earner for TfL - double touch ins and no touch outs = unresolved journeys or maximum penalty fares. What a bunch of crooks TfL are with Oyster.


Umm... Not claiming to be an expert on Oyster, but I have a feeling that the gates being open doesn't necessarily mean that they won't validate a touch out...
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IndustryInsider
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« Reply #55 on: June 29, 2018, 07:43:16 am »

Indeed, you can touch out on an open gate no problem, though what percentage of people realise that and what percentage would just wander through an open gate I donít know? 

Iím not sure whether then touching in again after only a few minutes to get to a different platform would incur an extra charge, or whether the system reconsiders that sort of thing could happen at a big terminal like Paddington?  Does anyone know?
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To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
plymothian
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« Reply #56 on: June 29, 2018, 09:59:30 am »

The Oyster system reacts differently depending on the elapsed type since a touch in.

Between 0 - 2 minutes of a touch in, a touch out will deduct the maximum fare; re-touch in within 45 minutes and the maximum fare is automatically refunded (excludes buses and trams) and a new journey started as long as the touch out is at a barriered gate line.

Between 2 and 30 minutes it charges the cheapest single fare.

Over 30 minutes it charges 2 incomplete journeys.

In all cases you can apply for a refund from TfL.


Open gatelines do not stop Oyster/Contactless cards from being touched - since Fit for the Future there are many stations where the barriers are open for most/all of the day due to only 1 member of staff on duty.  You are still required to validate your Oyster/Contactless or purchase a ticket.
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