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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > GWR Booking Engine 05/06 March
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Author Topic: GWR Booking Engine 05/06 March  (Read 1984 times)
WSW Frome
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« on: March 06, 2018, 10:48:01 »
Has the wrong kind of snow entered the booking system??

Yesterday I started to book a simple advance ticket for 17 April. The following has happened so far and many things continue today:
1. On several versions of the "home page" railcard entries are not accepted.
2. Postcode/address not recognised.
3. Payment not accepted using a variety of cards.
4. No click through from National Rail.
5. Similar problems on the mobile version.
6. E-mail address entries not easily entered, for delivery or Nectar Points.

I have not yet succeeded and I was going to book First Class but today the price has increased, so it will not happen.

Any thoughts/comments from anyone?
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ChrisB
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« Reply #1 on: March 06, 2018, 12:06:45 »
You don't state which website(s) you were trying to use....
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WSW Frome
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« Reply #2 on: March 07, 2018, 10:27:25 »
Thought it was clear from the title but it was the main GWR▸ (Great Western Railway) site. This site has several "home pages" where the booking process may be started.
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ChrisB
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« Reply #3 on: March 07, 2018, 11:08:24 »
No problem encountered on the mobile app this morning/last night. With railcard. Are you still getting this problem?

Bear in mind something mentioned elsewhere in that the period for buying advances has been affected by NRs» (Network Rail - home page) inability to produce timetables 12 weeks ahead - it may be that advances aren't available until 4-6 weeks ahead on certain routes.
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Phil
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« Reply #4 on: March 07, 2018, 17:54:08 »
I'm trying to book a ticket on April 21st on the GWR▸ (Great Western Railway) website and it's not giving me any opportunity to enter a disabled railcard - I get offered the option of a 16-25 Railcard or a 26-30 Railcard, and that's all. Interesting, as I wasn't sure if the 26-30 Railcards were generally available. I can only assume GWR are actively discouraging people aged over 31 and /or disabled from travelling on a Saturday.
« Last Edit: March 07, 2018, 18:04:59 by Phil » Logged
ChrisB
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« Reply #5 on: March 08, 2018, 10:37:32 »
Not having that problem in Chrome - what browser are you using, and which operating system?
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Phil
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« Reply #6 on: March 08, 2018, 21:08:23 »
Quote from: ChrisB on March 08, 2018, 10:37:32
Not having that problem in Chrome - what browser are you using, and which operating system?

It's resolved itself when I looked today; thanks for the helpful response though ChrisB.
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