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Author Topic: Passenger sends the bailiffs in to Greater Anglia  (Read 3854 times)
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« on: March 13, 2018, 10:46:17 am »

I imagine some other TOCs will be watching this very carefully.

A commuter fed up with "continually" delayed trains has won a legal bid for compensation against the rail company.
Seph Pochin, of Halesworth, Suffolk, had described the service between his home and Ipswich as "woeful", with one train delayed by 100 minutes.
A warrant has now been issued for bailiffs to seize Greater Anglia (GA) property after it failed to pay him 350 compensation.
GA confirmed it was in a legal dispute with Mr Pochin but could not comment.
Mr Pochin, an ecologist, who moved to Halesworth a year ago, said he was considering moving to Ipswich to avoid the delays, which he claims added up to almost 28 hours over 12 months.
Between February 2017 and February 2018, he made 550 journeys and recorded 183 delays.
According to his figures, the majority of trains were between one and 10 minutes late.
Mr Pochin said 26 journeys were late by more than 15 minutes, with the 100-minute delay on a journey last August.
GA has a delay-repay scheme, paying out compensation for journeys more than 30 minutes late.
Mr Pochin, who corresponded regularly with the firm about the quality of the service, said the 100-minute delay was the last straw.
Using the Consumer Rights Act 2016, he paid 35 to lodge a case at a small claims court "to highlight the regular deficiencies with the service".
Judgement ruling
In September, Mr Pochin and the rail company both agreed to mediation to resolve the matter.
But after GA failed to provide dates to meet, Mr Pochin applied for a judgement ruling, which he won in December, and the train operator was ordered to pay him 350.
In February, after failing to get this money, Mr Pochin paid 77 for a warrant to be served on GA to seize assets worth 350.
The courts and tribunal service confirmed a warrant had been issued against GA, which will now have to pay the sum or face the bailiffs.
GA admitted 23% of delays were "directly attributable to Greater Anglia due to incidents such as train faults".
A spokeswoman said the lines Mr Pochin travels on were being upgraded by Network Rail in a 68m scheme "to make the train service more reliable".
The legislation Mr Pochin used gives rail passengers the same legal protection they receive when paying for other goods and services.
"Hopefully, this case will result in train operators making compensation for delays easier to get," Stephen Joseph, of the Better Transport Group said.
"However, passengers in general don't want compensation, they want trains that run on time."


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« Reply #1 on: March 24, 2018, 07:35:32 am »

That's a great story. My experience on GWR is similar: the train I catch is always late: usually by 5-15 minutes, occasionally longer. Never over an hour, because that would trigger compensation under GWRs rules. But the cumulative effect of the ever-present delay is misery.
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