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Author Topic: Maundy Thursday - 29 March 2018  (Read 923 times)
Adelante_CCT
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« on: March 13, 2018, 07:37:14 pm »

The usual pre-Easter crush is almost upon us and the following alterations will occur, seems similar to previous years:

  • Additional 14:33 from Paddington to Plymouth calling at Reading (pick up only), Castle Cary, Taunton, Tiverton, Exeter & Newton Abbot
  • The 17:07 from Paddington to Frome terminates at Newbury which then returns to form the....
  • Additional 19:32 from Paddington to Penzance calling at Reading (pick up only), Newbury (pick up only), Taunton, Exeter, Newton Abbot and Plymouth before then departing at 22:56 calling at stations to Penzance (replacing the usual 22:42 from Plymouth)
  • Additional 19:12 from Paddington to Swansea calling at Didcot, Swindon and usual stations to Swansea

Available drivers pending of course!
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Timmer
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« Reply #1 on: March 13, 2018, 08:18:25 pm »

With Bristol TM being closed over the Easter weekend, Id expect Bristol services may be busier than usual as well on Maundy Thursday.
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TaplowGreen
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« Reply #2 on: March 13, 2018, 08:41:46 pm »

The usual pre-Easter crush is almost upon us and the following alterations will occur, seems similar to previous years:

  • Additional 14:33 from Paddington to Plymouth calling at Reading (pick up only), Castle Cary, Taunton, Tiverton, Exeter & Newton Abbot
  • The 17:07 from Paddington to Frome terminates at Newbury which then returns to form the....
  • Additional 19:32 from Paddington to Penzance calling at Reading (pick up only), Newbury (pick up only), Taunton, Exeter, Newton Abbot and Plymouth before then departing at 22:56 calling at stations to Penzance (replacing the usual 22:42 from Plymouth)
  • Additional 19:12 from Paddington to Swansea calling at Didcot, Swindon and usual stations to Swansea

Available drivers pending of course!

Your final point is of course moot judging by current performance!

How is the Reading/Newbury pick up only going to be enforced on the 1932?
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Thatcham Crossing
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« Reply #3 on: March 13, 2018, 09:19:41 pm »

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How is the Reading/Newbury pick up only going to be enforced on the 1932?

Not shown as stopping at those points on the PAD departure boards?
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ChrisB
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« Reply #4 on: March 13, 2018, 09:21:55 pm »

An additional unusual train that ony those researching properly will tealise that those stops are being made
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PhilWakely
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« Reply #5 on: March 15, 2018, 08:43:14 am »

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How is the Reading/Newbury pick up only going to be enforced on the 1932?

Not shown as stopping at those points on the PAD departure boards?

Simple solution is to advertise at Reading for those pax waiting for the 1932 ex-PAD to get the next train to Reading West, where the 1932 will stop having passed through Reading station. An army of RPI will be waiting at Reading West to penalise any person from PAD stupid enough to assume the Reading stop.
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IndustryInsider
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« Reply #6 on: March 15, 2018, 10:59:33 am »

I cant see how well be able to muster up enough staff for Maundy Thursday and Easter Monday based on recent crew availability levels, so I would get ready for several cancellations again!
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To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
bobm
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« Reply #7 on: March 15, 2018, 11:05:17 am »

I may have to travel on Easter Sunday and I'm not too confident about staffing levels that day either....
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TaplowGreen
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« Reply #8 on: March 15, 2018, 02:56:13 pm »

I cant see how well be able to muster up enough staff for Maundy Thursday and Easter Monday based on recent crew availability levels, so I would get ready for several cancellations again!

Surely it's imperative for GWR to assess this in advance & construct a firm timetable of trains which they know they can operate, rather than a repeat of last Sundays chaos & risking ruining people's Easter breaks?

I appreciate that this may involve being customer focused, which is against the organisations culture, but we can live in hope I guess?
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IndustryInsider
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« Reply #9 on: March 15, 2018, 03:35:33 pm »

A very slim hope based on recent events I would suggest?  Perhaps I'll be wrong and everything will be fine.

It is somewhat of a paradox that in terms of the company being customer focussed, significant money was spent on the GEM's (Great Experience Makers) courses which nearly all front line staff have been on, and after which, in my opinion, the customer service now offered on the front line has never been better.  Yet on the flip side having the infrastructure and processes in place to provide the service in the first place, and the ability to acknowledge how bad it is, has been so incredibly poor recently.
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To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
TaplowGreen
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« Reply #10 on: March 15, 2018, 04:06:37 pm »

A very slim hope based on recent events I would suggest?  Perhaps I'll be wrong and everything will be fine.

It is somewhat of a paradox that in terms of the company being customer focussed, significant money was spent on the GEM's (Great Experience Makers) courses which nearly all front line staff have been on, and after which, in my opinion, the customer service now offered on the front line has never been better.  Yet on the flip side having the infrastructure and processes in place to provide the service in the first place, and the ability to acknowledge how bad it is, has been so incredibly poor recently.

Managing expectations in advance and giving people options would be a far, far better customer experience than passengers turning up at stations to find row upon row of "cancelled" showing on the display boards and being left, literally & figuratively out in the cold.

Same goes for Sundays. Work out what can be achieved with the available driver resource and run an "emergency" timetable on that basis. Hopes managed are always better than hopes dashed.

All of this to be accompanied by a full and Frank explanation from Hopwood as to what the problems are, what is being done to mitigate them, and when they will be resolved.

Surely not beyond the "Rail Business of the year "? 🙈
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