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Author Topic: Delay-repay. Also repays if you miss your bus because the train was late?  (Read 903 times)
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« on: March 26, 2018, 05:59:06 pm »

Written Parliamentary question, 23rd March on They work for you

David Crausby Labour, Bolton North East

To ask the Secretary of State for Transport, if his Department will work with (a) Northern and (b) other rail operators to simplify delay repay schemes for passengers using multimodal transport tickets.

Jo Johnson Minister of State (Department for Education) (Universities and Science) (Joint with the Department for Business, Energy and Industrial Strategy), Minister of State (Department for Transport), Minister of State (London)

The Government introduced the Delay Repay scheme whereby rail passengers are entitled to compensation if a delay to their train journey means that they are late in reaching their destination by 30 minutes or more. This applies to all ticket types.

The practical arrangements for implementing this policy, including in relation to multi-modal products, are a matter for the train operating companies.

Delay Repay should be paid on the rail element of multi-modal tickets.

That reads to me that if a train is delayed such that a bus connection misses, so passengers have to drop back to a bus that's 2 hours later even if the train's only delayed by 10 minutes, they are entitled to repayment - though not of the bus section if it's a rail + bus all on the one ticket.

Written answer from a DfT minister - so no doubt written by civil servants who will have been accurate in their wording!

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« Reply #1 on: March 27, 2018, 09:26:47 pm »

To me it reads more that with through tickets that involve buses or ferries, that you currently only get refund on the train element of the journey, and they want the whole journey to be eligible.

However as buses and ferries aren't part of delay replay, what would happen if this was implemented and you were delayed on the bus/ferry part first and subsequently missed the train?  Would the TOC be the fall guy for the compensation?

I'm also wondering whether we'll get to the point where due to all the repay expansion, train travel will effectively become free.

Please be aware that only the first 4 words of this post will be platformed on this message board.
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« Reply #2 on: March 27, 2018, 10:01:52 pm »

Are there many rail-bus through tickets available? Iím assuming this is a low scale issue
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« Reply #3 on: April 25, 2018, 10:38:48 pm »

I recently wrote to the DfT to ask when Delay Repay will be implemented on the GWR network as I had read a press release stating it will be on all networks.... but got this response back... This reads to me that if the DfT determine that the cost of implementation of Delay Repay is not acceptable then it wonít be implemented and the previous promises will be lost, much like the electrification of the South Wales line... so my fellow passengers, does anyone have a timeline of all the announcements on Delay Repay? Iíd be interested to see how long itís been promised for.
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