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Author Topic: GWR mobile tickets  (Read 3203 times)
bignosemac
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« Reply #15 on: May 01, 2018, 11:10:07 am »

Yes, I'm trying to check the details prior to purchase too, but the app is currently buggered.  Roll Eyes

Another reason to stick to paper tickets.
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grahame
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« Reply #16 on: May 01, 2018, 11:22:07 am »

I have asked for clarification on break of journey.
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stuving
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« Reply #17 on: May 01, 2018, 12:54:22 pm »

I have asked for clarification on break of journey.

Surely "no break of journey is " is just logical (at least if you are a GWR ticketing person)? Look back at this post:

So it looks like actually the mobile tickets are only available if the origin or destination is a GWR gated station.

After a bit of a Twitter dialogue, it sounds like this is because they want the ticket to be scanned at a gateline at some point in the journey. Which sounds sensible. Until you realise that, unless these tickets bar break of journey (which I don't believe is the case), you can board late / finish early on your journey, potentially doing a journey that is between two ungated stations. I can see GWR's thinking here, but in reality it doesn't make much sense. I assume they are just banking on people just not doing that.
...

OK, maybe it should say "no break of journey at stations with gates that can't read the codes" - and that's assuming staff don't have scanners (yet). But it would look very odd if it said (in effect) "you can break your journey only at stations with barriers with scanners, or no barriers when unstaffed unless the staff have hand scanners"! And note that any gated station with no scanners yet would be left out as origin/destination, too.
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chuffed
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« Reply #18 on: May 01, 2018, 12:59:31 pm »

Agree that the transactional part of GWR is down. Has been since before 10am this morning.
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rogerw
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« Reply #19 on: May 01, 2018, 01:03:46 pm »

The whole of their web site is down.
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I like to travel.  It lets me feel I'm getting somewhere.
Western Pathfinder
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« Reply #20 on: May 01, 2018, 01:45:29 pm »

The GWR web site has been playing silly buggers for a few days now
Maybe they need Grahame to sort it out for them 😁
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grahame
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« Reply #21 on: May 01, 2018, 01:47:05 pm »

The GWR web site has been playing silly buggers for a few days now
Maybe they need Grahame to sort it out for them 😁

I know my limits ...
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lordgoata
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« Reply #22 on: May 01, 2018, 02:52:17 pm »

The whole of their web site is down.

More than the usual number of Javascripts needing repairs? :-D
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grahame
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« Reply #23 on: May 02, 2018, 07:23:14 am »

Cross post to keep this thread current too - see http://www.firstgreatwestern.info/coffeeshop/index.php?topic=16464.msg236995#msg236995 for general GWR web site issue.

gwr.com has been offline since around 0700 this morning, 1st May 2018.

Can't even find the server this morning. Advise for customers:

Quote
For now it is unclear when the website and the app will be working again.

A Great Western Railway spokesman told the Sun Online: “We appreciate customers’ patience as we work to resolve a technical issue with our website.

"Our teams are working hard to get the site running normally as quickly as possible, but in the meantime customers can use http://www.southwesternrailway.com to check journeys and buy tickets."

Customers who have booked their tickets through the app can travel by showing their email confirmation or booking reference number until it is back up and running.

From The Sun
« Last Edit: May 02, 2018, 07:30:17 am by grahame » Logged

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grahame
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« Reply #24 on: May 02, 2018, 07:36:49 am »

The whole of their web site is down.

Poor show ... still down 24 hours later, without even a holding page.

I have checked their domain name registration and it has not expired, so someone should be able to put up a quick apology / status page on another server like we did on our crash a months ago, to keep people informed.

In fact, if someone from GWR would like to call me and redirect your DNS (AAA records) to 83.170.93.77, I'll set it up for you. Price will be an evening return train from the next timetable change  Grin - and I can keep the backup page for you for as long as you run a service after 10 pm
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eXPassenger
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« Reply #25 on: May 02, 2018, 09:31:59 am »

The whole of their web site is down.

Perhaps they used some Spanish developers who were now free after celebrating their recent UK implementation success.
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Glovidge
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« Reply #26 on: August 10, 2018, 02:39:35 pm »

I used a mobile ticket last week (1) for my journey to Slough and paper tickets (2) for my return journey to Cardiff on Tuesday

1) I was convinced I had made a bike reservation for my journey to Slough (as I had for the return journey to Cardiff more on this later...) but there was no indication on the mobile ticket about it.
This led to me having to phone GWR to reserve a bike space which was a kerfuffle s I was passed from web booking to telesales and back again

When I disembarked at Slough the revenue protection officer at the gate could not read my mobile ticket adding further time to my journey.

2)  Paper tickets - for my bike reservation to Cardiff (Splitting at Swindon) I picked my tickets up from a machine at Slough and was rather taken aback to be given approximately 10 tickets back. I mean wtaf? I was then asked if I had made a reservation before boarding the train and was asked to show it. It took me ages to find the relevant 'ticket' as it did for using the barriers at Cardiff Central.

What a bloody carry-on (deliberate pun)
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Bmblbzzz
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« Reply #27 on: August 10, 2018, 06:21:51 pm »

I saw somebody using one of these get on at Keynsham the other day. So GWR but not gated. She just showed her phone screen to the guard when he came round. Of course her destination could have been a gated station – does it work if only one end is gated?
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CharlieGlos
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« Reply #28 on: August 10, 2018, 06:43:44 pm »

I saw somebody using one of these get on at Keynsham the other day. So GWR but not gated. She just showed her phone screen to the guard when he came round. Of course her destination could have been a gated station – does it work if only one end is gated?

At the moment, that’s what GWR are saying. They always tweet “we are in the process of rolling it out across the entire network”
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WelshBluebird
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« Reply #29 on: August 13, 2018, 12:11:11 pm »

I saw somebody using one of these get on at Keynsham the other day. So GWR but not gated. She just showed her phone screen to the guard when he came round. Of course her destination could have been a gated station – does it work if only one end is gated?

If it wasn't the "she" there I'd have asked if it was me you saw!
But yes, at the moment they are only offered if the start or end of the journey is gated, and specifically bar break of journey (presumably so you can't just get off at a station that isn't gated).
Out of curiosity did the guard scan the QR code on her screen or just look at it? I've had a bit of a mix regarding this. I suspect they are meant to scan the code, but its a bit faffy with them having to get the camera app up on their device etc.
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