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Author Topic: GWR mobile tickets  (Read 13456 times)
grahame
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« Reply #30 on: August 13, 2018, 12:19:09 »

...  and specifically bar break of journey ...

That is no longer the case for most tickets. The National Rail Conditions of Travel allow break of journey on all except certain special ticket types, and GWR (Great Western Railway) cannot break the national conditions of travel just to suit themselves.   That has now been clarified and accepted by GWR (( contrary to earlier comment in this thread;  condition can be applied to NEW fares and ticket types not the old standard ones )) - though I'm not sure how far the clarification has been implemented into systems.

A word of caution - the RDG(resolve) "easier fares" consultation could come up with recommendations that change the National Rail Conditions of Travel, and if that happens a number of useful and very fair things you can do could be swept away in the interest of "simplification", co-incidentally making some journeys more expensive or less convenient in the process.
« Last Edit: August 13, 2018, 12:29:36 by grahame » Logged

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Bmblbzzz
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« Reply #31 on: August 13, 2018, 13:49:47 »

I saw somebody using one of these get on at Keynsham the other day. So GWR (Great Western Railway) but not gated. She just showed her phone screen to the guard when he came round. Of course her destination could have been a gated station – does it work if only one end is gated?

If it wasn't the "she" there I'd have asked if it was me you saw!
But yes, at the moment they are only offered if the start or end of the journey is gated, and specifically bar break of journey (presumably so you can't just get off at a station that isn't gated).
Out of curiosity did the guard scan the QR (QR Code - Quick Response code) code on her screen or just look at it? I've had a bit of a mix regarding this. I suspect they are meant to scan the code, but its a bit faffy with them having to get the camera app up on their device etc.
I think he just looked at it.
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« Reply #32 on: August 17, 2018, 21:38:42 »

...  and specifically bar break of journey ...

That is no longer the case for most tickets. The National Rail Conditions of Travel allow break of journey on all except certain special ticket types, and GWR (Great Western Railway) cannot break the national conditions of travel just to suit themselves.   That has now been clarified and accepted by GWR (( contrary to earlier comment in this thread;  condition can be applied to NEW fares and ticket types not the old standard ones )) - though I'm not sure how far the clarification has been implemented into systems.

A word of caution - the RDG(resolve) "easier fares" consultation could come up with recommendations that change the National Rail Conditions of Travel, and if that happens a number of useful and very fair things you can do could be swept away in the interest of "simplification", co-incidentally making some journeys more expensive or less convenient in the process.


In which case GWR may want to update their app because it is still saying that break of journey is not allowed for mobile tickets (that is of today, as I used a mobile ticket this morning and specifically checked for the wording). Is there anywhere where GWR have publicly confirmed this wording is incorrect?
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Godfrey Tables
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« Reply #33 on: August 18, 2018, 14:22:30 »

Just thought I'd chip into this thread and write my experience of using an e-ticket for the first time about a month ago.

I was travelling from Heathrow Airport and was not able to plan my journey in advance. Because I was travelling from there to Pewsey on a Sunday trains were sporadic. Made worse by the line closure at the time meant that I had to get bustitution from Swindon. Whilst trains to Swindon were frequent, the replacement buses to Pewsey were as sporadic as the trains would have been, as they were just that, a replacement.

I realised being at terminal 5 I had a chance that if I used the Hex direct to Paddington, I would have 5 minutes to change at Paddington for a Swindon train that would connect me just in time to a replacement bus. Failing to connect to this bus would have added at least two and a half hours to the journey time.*

I was concerned about the tight connection time at Paddington and the time involved in purchasing (or even buying online and collecting) a paper ticket before boarding the connecting train. After boarding the Hex much to my complete astonishment I noticed I had a very good 4G signal in the tunnels. I can only assume they have some sort of leaky feeder arrangement going on in there for mobile services. I much prefer that over some dodgy wifi where I have to sign in / give all my data away etc.

I purchased the tickets on the web from GWR (Great Western Railway). I already had an account, but it said I needed the app in order to use the purchased e-tickets. A bit annoying - surely this can be done with web only technology?
So I downloaded the app (I was just starting to emerge from the tunnels by this stage) and was pleasantly surprised I could at least log in with my GWR account and the tickets were there ready and waiting. This was fairly good from a user experience standpoint.

The Hex arrived at PAD» (Paddington (London) - next trains) a few minutes late making the connection even tighter. A dash straight to platform 1 (no ticket barriers) and straight onto the train just in time for it to depart.

I had bulky luggage, the train was full and standing. I was very, very tired and didn't fancy fighting my way through the train to find somewhere to stand (I boarded near the micro-buffet). Despite the fullness of the train, there was however plenty of seats still in first class. So I sat there with a view to upgrading should seats not be wanted by other ticket holders. I felt this was not likely, since the train was already pulling out by now.

After about 10 minutes the train manager came through asking to see tickets. I showed my e-ticket and asked if I could get a first upgrade on such a ticket. He said absolutely and proceeded to try scan my e-ticket. This took absolutely ages due to the wobbling of the train and the camera on his device struggling to focus. I felt a little embarrassed and sorry for the TM(resolve) having to put up with this. After that he then sold me the first upgrade which took no time at all. All in all I probably wasted several minutes of the TMs time due to the e-ticket.

Great though this technology is, it would have been much better and quicker for both me and the TM to simply purchase the entire ticket on-board the train - the good old fashioned way. The only reason I bought an e-ticket was so I could make the connection and not risk a penalty fare / prosecution.

When I arrived at Swindon, the ticket gates appeared to be equipped with optical scanners, but they were not working. Staff at the gate-line just waved me though.

10 days later when I made the return journey (same return e-ticket, again via Swindon), gate-line staff saw I was about to use the e-ticket scanner and just waved me though without inspecting my phone at all. I was not checked on the train, and arrival at Paddington was at a non gated platform so the ticket went unchecked.

At this moment in time I intend to stick to paper tickets where possible as they are less faff when on board. Despite all this technology, I struggle to see how much progress has really been made, except saving on ticketing stock.
---------
* I know there are other routes available such as the bus to Reading. From terminal 5 you can also get a fairly good connection with a local bus to Staines and then train to Reading. However on this day due to the fact some of the journey was already a replacement bus I was fairly determined to keep my exposure to buses to a minimum. Although at least on a bus you normally get a seat.
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stuving
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« Reply #34 on: August 18, 2018, 15:04:43 »

I purchased the tickets on the web from GWR (Great Western Railway). I already had an account, but it said I needed the app in order to use the purchased e-tickets. A bit annoying - surely this can be done with web only technology?

There are two things at least that the app does that GWR can't or won't trust standard web stuff to do:
1. Store the e-ticket securely (i.e. tamper-proofly) so you can show it even without a network connection.
2. Display it in whatever form the reader needs (if it's not necessary, it at least avoids arguments about who's at fault).
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didcotdean
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« Reply #35 on: August 18, 2018, 15:10:32 »

The mobile apps are not as convenient as they could be as they aren't integrated with the likes of Apple / Google Pay. If they were there would be no need to juggle cards to read the CVC from the back etc, or for that matter enter the long number in the first place. It could all be authorised through the mobile payment system as the cards held within there are already verified and payment could be authorised through fingerprint or PIN. In this regard they are really behind the times.

The gateline at Didcot for one has no scanner on the wide gate.
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grahame
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« Reply #36 on: October 13, 2018, 12:55:04 »

Can I get an update please. 

Question asked of me "mobile tickets and multiple people on a single purchase"

1. Does everyone in a group travelling together need their own phone - even the children?

2. How does it work with Groupsave?
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plymothian
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« Reply #37 on: October 13, 2018, 15:55:08 »

Apps display the number of tickets purchased as separate tickets, you tap left and right to swap between each ticket.
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TonyK
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« Reply #38 on: October 13, 2018, 20:54:13 »

I have just read through this entire thread for the first time. I encouraged Mrs FT, N! to use the app to save me having to spring her ticket from the TVP TVM (Ticket Vending Machine), as happens. Having read this thread, I can see that she was right to maintain her Luddite approach.
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