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Author Topic: Letter from Great Western Railway Managing Director Mark Hopwood  (Read 2063 times)
SandTEngineer
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« Reply #15 on: April 24, 2018, 08:17:25 am »

....mmm.  I did think last night that a certain Cotswolds MP had a word in the ear of a certain Maidenhead MP, who then had a word in the ear of a certain Epsom and Ewell MP, who then had a word in the ear of the DfT who then had a word with MH......That would take a couple of weeks...... Roll Eyes Tongue

Grahame, I do agree with some of the things you have said in your earlier post and yes, as they say "from small acorns do large trees grow" but......GWR as an organisation seems to have lost touch with its customers, but not entirely due to its own fault.  Performance from NR has been dreadful, and we seem to be suffering from major infrastructure failures on a daily basis (the total failure of the signalling at Swindon yesterday being the latest example).  In the past, and yes I do know we shouldn't always live in the past, if this number of repeat infrastructure failures had been encountered then senior heads would have rolled.  Trouble is, NR got rid of all its people with the necessary experience to manage such issues and I strongly believe we are now seeing the results of that.  Remember that modern signalling systems are designed for what we call 'Graceful Degredation' where during a failure only parts of the system should fail, and not the whole system, so I am at a loss as to how a whole signalling system can fail like it did yesterday.

So I do agree with some of your post, but not all.  There are certainly a large number of issues that are within GWRs remit to manage.

I'll go and have a lie down now..... Roll Eyes Tongue
« Last Edit: April 24, 2018, 10:51:00 am by SandTEngineer » Logged

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ChrisB
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« Reply #16 on: April 24, 2018, 10:31:57 am »

....mmm.  I did think last night that a certain Cotswolds MP had a word in the ear of a certain Maidenhead MP, who then had a word in the ear of a certain Epsom and Ewell MP, who then had a word in the ear of the DfT who then had a word with MH......That would take a couple of weeks...... Roll Eyes Tongue

I can happily say that this is incorrect. No MPs were involved to our knowledge. A certain President might have though :-)
The CLPG has excellent relations with GWR and that helps too.

Mark Hopwood generally does attend CLPG AGMs - I think he's probably been to more than he's missed.
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RichardB
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« Reply #17 on: April 24, 2018, 10:40:23 am »

Don't forget too that John Ellis, Chairman of the CLPG, is a very senior retired railwayman - GM of the Southern Region and MD of Scotrail.
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SandTEngineer
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« Reply #18 on: April 24, 2018, 11:05:12 am »

...I would like to add to my earlier post that I do have a certain amount of sympathy with GWR, and in particular its front line, customer facing, staff.  I know of quite a few GWR staff that cannot wait to get out as soon as they can, or have even taken demotion due to the pressures they are facing.  Not good news for the railway industry in general.  I can imagine the chaos caused in the GWR Control when things like the NR failings mentioned come into play.  It must take many hours of hard work to get the crews and trains back to where they should be.

Edit to Add: I wonder if GWR get penalised by Hitachi if they deliver a train back late for maintenance or at the wrong depot?  I'm sure STUVING will know Wink
« Last Edit: April 24, 2018, 11:45:12 am by SandTEngineer » Logged

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ChrisB
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« Reply #19 on: April 24, 2018, 11:28:06 am »

yup! 3 drivers needed to get the 1700 as far as Bristol TM last night....
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devonexpress
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« Reply #20 on: April 24, 2018, 04:45:40 pm »

Says someone who hasn't had to experience the awful service, obviously

I commuted with GWR for 3 years, the longest delay I had was 41 minutes when the Dawlish sea wall re-opened. Otherwise the occasional 5 or 10 minute delay.
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grahame
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« Reply #21 on: April 24, 2018, 05:04:07 pm »

Says someone who hasn't had to experience the awful service, obviously

I commuted with GWR for 3 years, the longest delay I had was 41 minutes when the Dawlish sea wall re-opened. Otherwise the occasional 5 or 10 minute delay.

You mention Dawlish. Was your journey on the Paignton branch?
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YouKnowNothing
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« Reply #22 on: April 24, 2018, 06:54:05 pm »

I still think the contents of the letter should have been made public across the whole of GWR and not just confined to a Cotswold Group

Can someone explain to me why the Cotswold line is being prioritised? What upgrade works are currently being undertaken there? What level of service is the Cotswold line suffering from that it needs to be prioritised? Is it worse than the rest of the GWR route?
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ChrisB
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« Reply #23 on: April 25, 2018, 09:40:24 am »

If you spend a few minutes reading this thread and this one

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=19201.0

You'll get a good idea. Quicker than another member typing it all up again.
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devonexpress
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« Reply #24 on: April 25, 2018, 12:08:27 pm »

Says someone who hasn't had to experience the awful service, obviously

I commuted with GWR for 3 years, the longest delay I had was 41 minutes when the Dawlish sea wall re-opened. Otherwise the occasional 5 or 10 minute delay.

You mention Dawlish. Was your journey on the Paignton branch?

Newton Abbot to Exeter St Davids
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YouKnowNothing
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« Reply #25 on: April 25, 2018, 02:07:35 pm »

If you spend a few minutes reading this thread and this one

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=19201.0

You'll get a good idea. Quicker than another member typing it all up again.


From what I can see the Cotswold line is suffering from the same issues as the rest of the GWR network and shouldn't really stand out for additional attention.
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ChrisB
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« Reply #26 on: April 25, 2018, 02:37:55 pm »

Seriously? With daily disruption to the timetable, no  one knows which trains are running from day to day!
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grahame
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« Reply #27 on: April 25, 2018, 02:49:26 pm »

From what I can see the Cotswold line is suffering from the same issues as the rest of the GWR network and shouldn't really stand out for additional attention.

Seriously? With daily disruption to the timetable, no  one knows which trains are running from day to day!

We could play a pretty depressing game of "my service is worse than yours", coming up with different answers depending on the measures taken.

Some places are clearly better than others, but there are several contenders for the booby prize for performance - it's not a one line race!
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TaplowGreen
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« Reply #28 on: April 25, 2018, 03:46:04 pm »

From what I can see the Cotswold line is suffering from the same issues as the rest of the GWR network and shouldn't really stand out for additional attention.

Seriously? With daily disruption to the timetable, no  one knows which trains are running from day to day!

We could play a pretty depressing game of "my service is worse than yours", coming up with different answers depending on the measures taken.

Some places are clearly better than others, but there are several contenders for the booby prize for performance - it's not a one line race!

I think "slightly less awful" rather than "better" is the phrase you may be looking for, but the Cotswold line is clearly way ahead in the race to the bottom!  Smiley
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bignosemac
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« Reply #29 on: April 25, 2018, 04:33:37 pm »

I think the best performing line at the moment is the Gunnislake branch. That one rarely seems to be mentioned on this forum, on JourneyCheck or GWR's social media.

Perhaps GWR have been focusing all their efforts on this very important strategic line.  Tongue
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