Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 14:55 29 Mar 2024
* Delays at Dover as millions begin Easter getaway
- Attempted murder charge after man stabbed on train
* A view from inside ship that hit Baltimore bridge
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
13:15 London Paddington to Cardiff Central
14:19 Westbury to Swindon
14:57 Bedwyn to Newbury
15:14 Swindon to Westbury
15:22 Newbury to Bedwyn
15:28 Weston-Super-Mare to London Paddington
15:50 Bedwyn to Newbury
15:54 Cardiff Central to London Paddington
16:15 Newbury to Bedwyn
16:23 Westbury to Swindon
16:55 Bedwyn to Newbury
17:29 Bristol Temple Meads to London Paddington
17:36 Swindon to Westbury
18:37 Westbury to Swindon
19:02 London Paddington to Bristol Temple Meads
20:13 Swindon to Westbury
21:16 Westbury to Swindon
22:30 Swindon to Westbury
Short Run
12:35 London Paddington to Exeter St Davids
13:10 Gloucester to Weymouth
13:42 Exeter St Davids to London Paddington
13:55 Paignton to London Paddington
14:36 London Paddington to Paignton
15:28 London Paddington to Weston-Super-Mare
15:42 Exeter St Davids to London Paddington
16:35 London Paddington to Plymouth
16:50 Plymouth to London Paddington
17:03 London Paddington to Penzance
17:36 London Paddington to Plymouth
18:03 London Paddington to Penzance
18:29 Weston-Super-Mare to London Paddington
18:36 London Paddington to Plymouth
19:04 Paignton to London Paddington
20:03 London Paddington to Plymouth
21:04 London Paddington to Plymouth
Delayed
10:04 London Paddington to Penzance
10:20 Penzance to London Paddington
12:03 London Paddington to Penzance
12:15 Penzance to London Paddington
13:03 London Paddington to Plymouth
13:15 Plymouth to London Paddington
13:50 London Paddington to Great Malvern
14:03 London Paddington to Penzance
14:15 Penzance to London Paddington
15:03 London Paddington to Penzance
15:15 Plymouth to London Paddington
16:03 London Paddington to Penzance
16:15 Penzance to London Paddington
19:04 London Paddington to Penzance
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 29, 2024, 15:12:36 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[127] 2024 - Service update and amendment log, Swindon <-> Westbury...
[80] Infrastructure problems in Thames Valley causing disruption el...
[59] Who needs a travel agent these days?
[44] Travel for free on the m2 metrobus - Bristol - 4,5,6 April 202...
[34] would you like your own LIVE train station departure board?
[32] West Wiltshire Bus Changes April 2024
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Whats Going On and Why  (Read 1304 times)
SandTEngineer
Hero Member
*****
Posts: 3485


View Profile
« on: April 26, 2018, 07:16:19 »

Quite often on this forum we complain that we might have a bit more sympathy with train companies when things go wrong on the network, if a more detailed explanation as to what and why was given.  I thought the following is a good example of that good practice by one train company.....

Quote
"What's Going On:

Following an earlier problem with a set of points at Wimbledon all lines are now open.
Train services running through this station are returning to normal but some services may still be cancelled, delayed by up to 30 minutes or revised. Disruption is expected until 23:00 27/03.

What We're Doing About It:
Our control centre received reports from a signaller earlier this morning that a set of points had failed at Wimbledon, meaning that fewer trains than usual could run towards London. This has led to displaced stock and crew.

A set of points is the part of the track that can move, allowing the train to change direction and head to a different section of the network.

Network Rail engineers were on site before start of service and restored the points to normal working by mid-morning. Further work will be undertaken by engineering teams overnight to fully rectify the fault. Due to the disruption this incident has created, our train service is currently in recovery. Trains may be subject to short notice alteration and delays. Some train services are likely to be busier than normal, and some station locations may also be busier.

Service recovery is proceeding well and most routes are now operating at close to normal levels. We will continue to work towards recovering all train services across our network through the afternoon and evening."
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #1 on: April 26, 2018, 08:16:38 »

Maybe FirstGroup will realuse the above is good/better practice & will share it with their other franchises?!!
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7750



View Profile
« Reply #2 on: April 26, 2018, 09:00:19 »

That would be a huge step forward for GWR (Great Western Railway)'s communications..............I'd certainly have been very interested to read the version that explained the decimation of services between Paddington and Plymouth last Sunday!  Wink
Logged
stuving
Transport Scholar
Hero Member
******
Posts: 7156


View Profile
« Reply #3 on: April 26, 2018, 09:12:30 »

Now, I did comment on that back in November:

Since SWR» (South Western Railway - about) took over, their excuse generator seems to have adopted a different style from SWT (South West Trains)'s. It is set up to explain more, and tells you "what's going on" and then "what we're doing about it", though with some variation (and often not putting things under the right heading). The same words are then used by National Rail Enquiries. Whether NR» (Network Rail - home page)'s contribution is used verbatim, or is being "improved", I can't say.

That earlier set of explanatory words also contained a helpful description of what points are for ... which if nothing else demonstrates how often the things have been going wrong.

There's as interesting question arises from this: how does this style look if the problem is all of SWR's (or GWR (Great Western Railway)'s) making? All the examples I can find or recall were due to NR's infrastructure falling over, or to the RMT (National Union of Rail, Maritime & Transport Workers) strikes. There have been a few staff shortages too, though, so maybe we should keep an eye open for that kind of thing on SWR.
Logged
SandTEngineer
Hero Member
*****
Posts: 3485


View Profile
« Reply #4 on: April 26, 2018, 09:32:20 »

Hi Stuving.  Apologies but I missed that one.... Roll Eyes

As you said in that earlier thread things seemed to change once the new franchise started.  Lets hope then that 'Lessons will be Learnt' when the new GWR (Great Western Railway) franchise extension starts.....
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page